05-05-2007, 10:05 PM
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That's all it takes?
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Join Date: Aug 2001
Location: Canada
Posts: 2,091
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Quote:
Originally Posted by Ireland
Questions:
1. Of these Resellers which ones do you all know of who have USA, Canadian or UK Service and Support Only?
http://www.idologic.com |
Idologic has support staff in the US, Canada and 1 support staff member in India. No outsourcing.
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05-06-2007, 04:43 PM
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Corporate Member
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Join Date: Aug 2004
Location: Canada
Posts: 3,182
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Quote:
Originally Posted by Ireland
1. Of these Resellers which ones do you all know of who have USA, Canadian or UK Service and Support Only?
2. Which ones use India or other country support?
http://www.devotedhost.net
Love to hear more feedback as to your personal experience with any of these Resellers...
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Our support staff are all located in North America.
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05-06-2007, 04:51 PM
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Web Hosting Master
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Join Date: Mar 2005
Location: Athens, Greece
Posts: 1,478
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Hostgator and ResellerZoom has all support staff in US - as I am aware of, but not trust me 100% 
No problem with the support, anything is great so far.
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05-06-2007, 05:25 PM
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.
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Join Date: Sep 2003
Posts: 3,526
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Quote:
Originally Posted by Ireland
Questions:
1. Of these Resellers which ones do you all know of who have USA, Canadian or UK Service and Support Only?
http://www.innohosting.com |
Our support is USA based.
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05-06-2007, 05:32 PM
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Website Hosting Specialist
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Join Date: Oct 2003
Location: Manchester UK
Posts: 2,865
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The other hosts maybe submit tickets to them and ask were about they are based. Hostgator, try their live chat, i gather their in India from the words used and understanding or not so understand of the questions.
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05-06-2007, 05:49 PM
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Retired Moderator
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Join Date: Mar 2003
Location: United States
Posts: 3,675
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It'd be worth submitting a ticket to each host to ask a question like this.
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05-06-2007, 05:58 PM
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Aspiring Evangelist
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Join Date: Aug 2004
Location: Olmstedville, NY
Posts: 439
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Quote:
Originally Posted by CrazyTech
It'd be worth submitting a ticket to each host to ask a question like this.
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That is a good idea.
Perhaps someone here at WHT has worked with these Resellers and would know first hand and be able to coment on the support response they received and from where?
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The Best To You!
Ireland - Networking the Irish / Celtic Community
 www.CapitalCeltic.com
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05-06-2007, 06:12 PM
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Corporate Member
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Join Date: Nov 2002
Location: Oklahoma
Posts: 497
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__________________
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05-06-2007, 06:26 PM
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Web Hosting Master
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Join Date: Jan 2005
Posts: 3,093
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HostGator is 100% in the U.S.
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05-06-2007, 07:01 PM
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Web Hosting Guru
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Join Date: Oct 2006
Location: Jupiter, FL
Posts: 325
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Our staff is located in Jupiter, FL with the exception of a few remote employees located throughout the United States (mainly for hurricane precautions).
100% American!
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05-06-2007, 07:55 PM
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Temporarily Suspended
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Join Date: Dec 2006
Location: East Coast, USA
Posts: 458
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KnownHost has all support staff in US. as I am aware of, but not 100% Sure! 
They have great support times all hours of the night.
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05-09-2007, 04:41 AM
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Web Hosting Master
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Join Date: Apr 2006
Posts: 757
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Quote:
Originally Posted by tonyFF
Hostgator and ResellerZoom has all support staff in US - as I am aware of, but not trust me 100%
No problem with the support, anything is great so far. |
I don't know about Hostgator but i am sure about Reseller Zoom .. they have staff in india too .. why i am sure .. once there was a problem in my email account on a particular domain .. and i ask the support to login to my account through webmail .. and they did .. as you all know that in horde webmail last login IP will be show to the current user .. and the last login IP was from India.
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05-14-2007, 09:27 PM
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Aspiring Evangelist
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Join Date: Aug 2004
Location: Olmstedville, NY
Posts: 439
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__________________
The Best To You!
Ireland - Networking the Irish / Celtic Community
www.CapitalCeltic.com
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05-15-2007, 05:28 AM
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WHT Addict
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Join Date: Dec 2004
Posts: 112
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Hi
I have no personal experience with any of the hosts above. But I believe that where the support is located is not important and does not contribute to superior or excellent service. I work for a US based IT outsourcing company in Malaysia supporting companies like GM among others. Large companies are locating their support service outside its home location for quite number of reasons.
Just a thought......:-)
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