Page 1 of 3 123 LastLast
Results 1 to 25 of 54
  1. #1

    Whats your worst reason for cancellation?

    I had a customer today that wanted to cancel becuase the username he wanted was in use by a different customer. Whats your worst reason a customer ever cancelled?

  2. #2
    Join Date
    Jan 2002
    Location
    Scotland, UK
    Posts
    2,688
    Because they didn't like the colour of the CPanel theme we had. It's normally best just to let these kind of people go, because if they complain about something that small, goodness knows what they would say if you had a one minute outage. I tend to refer to these kind of people as "problem clients". Thankfully we don't have very many

  3. #3
    Join Date
    Dec 2001
    Location
    Toronto, Ontario, Canada
    Posts
    6,896
    Because they asked specifically for CPanel (said nothing else would do) then complained about lack of documentation, and the way it functioned (seemed stupid to me at least).

    Also, customers who make up lies just to cancel, like "i decided to get a dedicated server" *cough* (on like a site pushing < 1gb/mo).
    Myles Loosley-Millman - admin@prioritycolo.com
    Priority Colo Inc. - Affordable Colocation & Dedicated Servers.
    Two Canadian facilities serving Toronto & Markham, Ontario
    http://www.prioritycolo.com

  4. #4
    Join Date
    Nov 2001
    Posts
    5,383
    Because the domain they just registered with us was not working after we sent their account details. (Five Minutes After Signup)
    Clustered Hosting With Continuous Data Protection (CDP)
    http://www.solidinternet.com
    8 Years of hosting excellence!

  5. #5
    Join Date
    Dec 2001
    Location
    Toronto, Ontario, Canada
    Posts
    6,896
    oops! i got another one! i just remembered...

    Customer was actually cancelled by us, he was found to be attempting to setup a warez ftp on his server, and his excuse was "i thought you said dedicated servers were private!" (it was his arguement *not* to get cancelled )
    Myles Loosley-Millman - admin@prioritycolo.com
    Priority Colo Inc. - Affordable Colocation & Dedicated Servers.
    Two Canadian facilities serving Toronto & Markham, Ontario
    http://www.prioritycolo.com

  6. #6
    Join Date
    Nov 2001
    Posts
    5,383
    Originally posted by porcupine

    Also, customers who make up lies just to cancel, like "i decided to get a dedicated server" *cough* (on like a site pushing < 1gb/mo).
    Those are the best I should keep an archive lol
    Clustered Hosting With Continuous Data Protection (CDP)
    http://www.solidinternet.com
    8 Years of hosting excellence!

  7. #7
    Forgot to mention one more: Customer complaint plesk is to difficult to use?

  8. #8
    Join Date
    Apr 2002
    Posts
    89
    Originally posted by ***********
    Forgot to mention one more: Customer complaint plesk is to difficult to use?
    That`s for sure
    Freelance designer, providing CHEAP and HIGH QUALITY designs.
    EMail: webmaster[at]phatronic.com
    Y! Messenger ID: phatronic - ICQ: 159396474
    Portfolio: http://www.webhostingtalk.com/showthread.php?s=&threadid=75511

  9. #9
    Join Date
    Nov 2001
    Location
    Glika Nera - Athens - Greece - Europe
    Posts
    2,295
    Originally posted by porcupine
    oops! i got another one! i just remembered...

    Customer was actually cancelled by us, he was found to be attempting to setup a warez ftp on his server, and his excuse was "i thought you said dedicated servers were private!" (it was his arguement *not* to get cancelled )
    And it took me sooooo long to upload Microsoft Office XP Professional up there

    LOL

    Ok, I had an IRC Hosting Client that signed up 29$/month - 30$ setup, then cancelled after 2 months cause "he could not afford it anymore" and after 2 days signed up again thus paying another 30$ setup fee

  10. #10
    Join Date
    Dec 2001
    Location
    Toronto, Ontario, Canada
    Posts
    6,896
    Don't you love people who don't understand setup fee's, the whole concept of them just vanish for them somehow, they'll pay like a $500 setup to avoid $20/mo or something rediculous .
    Myles Loosley-Millman - admin@prioritycolo.com
    Priority Colo Inc. - Affordable Colocation & Dedicated Servers.
    Two Canadian facilities serving Toronto & Markham, Ontario
    http://www.prioritycolo.com

  11. #11
    Join Date
    Nov 2001
    Location
    Glika Nera - Athens - Greece - Europe
    Posts
    2,295
    Originally posted by porcupine
    Don't you love people who don't understand setup fee's, the whole concept of them just vanish for them somehow, they'll pay like a $500 setup to avoid $20/mo or something rediculous .
    The opposite actually. In my NY dedicated offers I had several people willing to pay/proposing to pay up to 40$/month more to avaid a 100$ setup fee...

    Ok one more then (hehe, reminds me of my jokes forum *sniff*):
    Someone cancelled i.e. did not sign up cause his desired domain name was not available. He blamed it on me and he would "go somewhere, where they do not deny him his name"

  12. #12
    Join Date
    Dec 2001
    Location
    Toronto, Ontario, Canada
    Posts
    6,896
    now wouldn't that be a nasty scam, cheap hosting, domain hosting, business only, when people go to signup, steal their domain names..... Nah, someone's probably already doing that, i know it happened to where i used to work as the IT head, another rival company had their webdesigner steal their .com pretty funny to see, they brought out the whole array of lawyers, etc. and suddenly had interest in the net (they had a 56k link for 80 employee's, you know the type).
    Myles Loosley-Millman - admin@prioritycolo.com
    Priority Colo Inc. - Affordable Colocation & Dedicated Servers.
    Two Canadian facilities serving Toronto & Markham, Ontario
    http://www.prioritycolo.com

  13. #13
    Join Date
    May 2001
    Location
    Fresno, Ca.
    Posts
    181
    Because we couldn't read their mind :-)

  14. #14
    Join Date
    Jul 2002
    Location
    My Place
    Posts
    135

    Exclamation Cancellation

    Because he thought I was Homer Simpson. When he found out that I was'nt, he cancelled!

    MAX POWER
    COMPUTERS CAN DO THAT?
    http://www.computerscandothat.com

  15. #15
    Join Date
    May 2002
    Posts
    604
    Because he changed his nameservers and blamed us for downtime.

  16. #16
    Join Date
    Nov 2001
    Location
    Glika Nera - Athens - Greece - Europe
    Posts
    2,295

    Re: Cancellation

    Originally posted by MAX POWER
    Because he thought I was Homer Simpson. When he found out that I was'nt, he cancelled!

    MAX POWER
    Hey Homer! It's me, your son Bart! Can't you see me? Here, here!


  17. #17
    I don't understand why you would document reasons for cancellation as "bad". Customers have the right to cancel their account for any reason. If their reason is stupid, what else can you do? If it's not, then you may consider that as some sort of feedback.

    I don't think a user cancelling an account because he/she can't have a username is an invalid reason. It may sound too much, but it's a valid reason that may have a purpose.

    Labeling subscribers as "problem clients" is bad because you don't know where to put the line. What if you're just an incompetent support person who can't answer simple question, or you have an attitude problem? You see, it could be two way, a problem host or a problem client.

  18. #18
    Join Date
    Jul 2002
    Posts
    3,734
    Originally posted by virgil
    I don't understand why you would document reasons for cancellation as "bad". Customers have the right to cancel their account for any reason. If their reason is stupid, what else can you do? If it's not, then you may consider that as some sort of feedback.

    I don't think a user cancelling an account because he/she can't have a username is an invalid reason. It may sound too much, but it's a valid reason that may have a purpose.

    Labeling subscribers as "problem clients" is bad because you don't know where to put the line. What if you're just an incompetent support person who can't answer simple question, or you have an attitude problem? You see, it could be two way, a problem host or a problem client.
    Does everything around here have to get so serious? Customers are free to cancel because they don't like the color of my socks. Doesn't change the fact that it might be worth a chuckle a few months later.

  19. #19
    Join Date
    Aug 2001
    Posts
    615
    Some people are just lame and like to host jump.
    So we finish the 18th and he's gonna stiff me. And I say, "Hey, Lama, hey, how about a little something, you know, for the effort, you know?" And he says, 'Oh, there won't be any money. But when you die, on your deathbed, you will receive total consciousness.' So I got that goin' for me, which is nice." --Bill Murray Caddyshack

  20. #20
    Join Date
    May 2001
    Location
    @ Work - Usually!
    Posts
    835
    Originally posted by virgil
    I don't understand why you would document reasons for cancellation as "bad". Customers have the right to cancel their account for any reason. If their reason is stupid, what else can you do? If it's not, then you may consider that as some sort of feedback.

    I don't think a user cancelling an account because he/she can't have a username is an invalid reason. It may sound too much, but it's a valid reason that may have a purpose.

    Labeling subscribers as "problem clients" is bad because you don't know where to put the line. What if you're just an incompetent support person who can't answer simple question, or you have an attitude problem? You see, it could be two way, a problem host or a problem client.
    Theres always one :-(

    I was quite enjoying this thread.

  21. #21
    Join Date
    Jan 2002
    Location
    Boston
    Posts
    5,014
    Originally posted by IT Hosting
    Because he changed his nameservers and blamed us for downtime.
    Same here, I have found that it's better to let these people just go in the long run. Funny thing is they ended up going over to Altelia for a couple weeks and re signed up..

  22. #22
    Join Date
    Aug 2000
    Location
    Tacoma, Washington
    Posts
    9,576
    We had one cancel last week. Didn't give a reason, though I suspect it was because he couldn't reach his site.

    Understandable considering he'd been canned a week earlier for not paying his monthly fee, been sent 5 e-mails regarding his overdue amount, a suspension notice, and finally a cancellation notice. None of them bounced, and all were sent to the same e-mail address he requested closure from.

    We informed him that we didn't have anything that needed doing to fulfill his request as it had been done a week previously. Signed it 'Best Regards' to hit send. Just kind of sat there shaking my head for a while.

    Greg Moore
    Former Webhost... now, just a guy.

  23. #23
    Join Date
    May 2002
    Location
    Michigan
    Posts
    1,799
    I don't like the color of your socks! (or maybe it's the smell)

    I have a personal site on one shared server that I have stayed with for almost three years, but I also have several other sites that needed a few more features. Finding the right one wasn't fun.
    Here are the reasons I have used:
    see eye host: I didn't lie. I also didn't cancel. I just closed my bank account, opened a new one, and changed my CC numbers. Then changed my nameservers.
    They have major issues in every department. Uptime, Security, Integrity, Billing. I knew it was a mistake as soon as I was set up and FTP'd in and could see the name of every website and email account on the server. Oh and you couldn't have webmaster@yourdomain if webmaster@someoneelsesdomain was being used. How stupid!

    Rockethost: "Your webhosting no longer suits my needs as I really need cgi to work and I feel four months is long enough to wait. I wish you luck."
    Their cgi didn't work when I signed up. it still didn't work when I left four months later. Yes, I sent support tickets. Many people on their support board complained too. Those posts disappeared.
    Fortunately, I had a simular domain name (one letter diff), so when the other site was ready, I finally cancelled and parked that domain name.

    Linuxweb: "I have no complaints, but the prices are too high for me to host all my sites here."
    I have several domains and tried one account with them. I liked it (anything was better than see eye host) but it would have been too expensive to have all my domains there. I still used it for testing for about two months after because I had simular domain names (one letter diff), so when the other site was ready, I finally cancelled and parked that domain name. They had also raised their prices before I left.

    Thank goodness I have extra domain names. That way I can set up the site completely under one name, then cancel and park the other name with no downtime.
    DANG DANG! DANG!!™
    I know ***** ripped off everybody else, but they wouldn't do it to me.
    "When you use bottom feed for bait, you are only going to catch bottom feeders."
    "You do what you are, and you are what you do."

  24. #24
    Originally posted by porcupine
    Also, customers who make up lies just to cancel, like "i decided to get a dedicated server" *cough* (on like a site pushing < 1gb/mo).
    Porcupine:

    I've actually done this.
    I thank my Lord for all His wonderful blessings.

  25. #25
    Join Date
    Dec 2001
    Location
    Toronto, Ontario, Canada
    Posts
    6,896
    Originally posted by hostpath.com


    Porcupine:

    I've actually done this.
    So that was you, eh?! j/k .

    I can understand people moving sites to a dedicated server, a site that takes up 10mb space, and 200mb of bandwidth though (alone, no other sites), i don't buy.
    Myles Loosley-Millman - admin@prioritycolo.com
    Priority Colo Inc. - Affordable Colocation & Dedicated Servers.
    Two Canadian facilities serving Toronto & Markham, Ontario
    http://www.prioritycolo.com

Page 1 of 3 123 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •