Touch Support is pleased to announce the opening of its new Windows 2000/2003 Helm/Plesk servers, outsourced ticket support service.
Windows ticket support services are available now!!!
All ticket support services encompass Level 1 support (defined as no server login required) and Level 2 support (server login required, technician-level services performed, generally localized to one user account); Level 3 support issues will be escalated to your administration team.
All per-ticket support plans have a $300.00 monthly minimum billing. This includes the cost of the support ticket, $3.75 (volume discounts are available), as well as the support subscription of $44.95/month. The support subscription includes an unlimited Kayako eSupport license, required as the helpdesk (the support subscription will be discounted to $19.95, if you have your own Kayako eSupport license). Server Monitoring packages may account for part of the $300 monthly minimum billing.
Tickets are purchased on a monthly basis. A ticket is defined as containing a response from a Touch Support staff member. Please note that while a ticket with one response from our team is counted as one complete ticket (this includes escalated tickets), a ticket with 20 responses from our team is also counted as one complete ticket.
Live Chat support is also available for Windows 2000/20003, Helm/Plesk servers. Live Chat must be purchased in tandem with per-ticket support.
All of our support solutions are fully branded and available 24 hours per day, 7 days per week.
For additional information, or to sign up for our Windows 2000/2003, Helm/Plesk servers, per-ticket support plan, please contact:
sales@touchsupport.com
grady@touchsupport.com
Grady 260 241 7539
Sales 888-458-6824 x.3
AIM TSGradyR
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