Greetings!
In last 7 years udsquare formally known as U&D Square Solutions Pvt. Ltd. has grown from a small company of 5 people to a medium size organization of 150+ people but more importantly become a technical and functional support powerhouse serving multiple industries including web hosting. The year 2007 has come along with new challenges to face and new milestone to achieve. Process is already started and in no time U&D Square will be the only company on board with
ISO 9001: 2000, ISO: 27001 and CMM level3 certification, something which guarantee best support process, Best Delivery model,Maximum transparency & security and SLA based services , all of these been audited by International quality auditors like KPMG.
With state of the art
infrastructure and great resources pool and unmatchable quality support we have following plans to offer:
A) Shared Help Desk support: Level 1 & 2
Shared help desk/ E-mail / chat support is available for 8hrs, 16hrs and 24hrs a day.
Description: Shared helpdesk support by level1 & level2 system administrators, most of them are RHCE or MCSE. All of them carry minimum 1 years of experience in providing web hosting support & familiar with all widely used control panels and OS. 30 min. response is guaranteed and 2 hrs resolutions is targeted which may vary depending upon the problem.
Recommendation: This plan is recommended for those who are keeping in-house tech. support team and just need additional hands to clear regular issue so that in-house team can concentrate on critical issues.
Costing:Level 1-2 Shared helpdesk support ranges from $400-$600 per person per month OR $1200-$1600 per team per month where one team has 3+1 tech. support agents.
B) Dedicated Help Desk support: Level 1 & 2
Dedicated help desk/ E-mail / chat support is available for 8hrs, 16hrs and 24hrs a day.
Description: Dedicated helpdesk support by level1 & level2 system administrators, most of them are RHCE or MCSE. All of them carry minimum 1 years of experience in providing web hosting support & familiar with all widely used control panels and OS. 30 min. response is guaranteed and 2 hrs resolutions is targeted which may vary depending upon the problem.
Recommendation: This plan is recommended for those who are keeping in-house tech. support team but also need additional hands to clear regular issue since volume is more due to large customer base and in-house team is taking are of critical issues.
Costing:Level 1-2 dedicated helpdesk support ranges from $600-$800 per person per month OR $1500-$2000 per team per month where one team has 3+1 tech. support agents.
C) TRUE 24x7 Full Dedicated Support:
Dedicated Server management/ monitoring /help desk/ E-mail / chat support is available for 8hrs, 16hrs and 24hrs a day.
Description: Dedicated helpdesk support by level2 & level3 system administrators, most of them are RHCE or MCSE. All of them carry minimum 2-6 years of experience in providing web hosting support & familiar with all widely used control panels and OS. 30 min. response is guaranteed and 2 hrs resolutions is targeted which may vary depending upon the problem.
Recommendation: This plan is recommended for those who like to migrate whole tech. support function and concentrate on operations and sales , outsourcing the tech. support gives them an option to deploy more people on support as cost is low. Also the business setup includes chunk of unmanaged servers and in-house cost to monitor & manage the servers are too high.
Costing:Full dedicated support ranges from $800-$1200 per person per month OR $1800-$3000 per team per month where one team has 3+1 tech. support agents.
D) Dedicated Delivery Center
U&D Square’s
Dedicated Delivery Center (DDC) is a outsourcing solution which works on
BOT (Built, Operate, Transfer) or
BOM (Built, Operate, Manage) model. We setup and operate a dedicated delivery center for your organization, at our offshore facility in India. Each DDC is customized to your requirements and we provide flexible options for security levels, isolation levels and management oversight. These DDC can be used to deliver software development, Technical support, Helpdesk Support, Application Development or maintenance, Testing or other function / non functional projects.
The DDC will cater exclusively to client’s requirements. It will be fully aligned with the processes and standards of your organization. Or in other words you can call it a mirror image of your existing setup. Periodic status and other reports covering metrics data are provided to the client for monitoring and decision-making.
Customers that are leveraging our DDC solution are experiencing the following benefits:- Seamless augmentation to the Customer's team.
- Cost savings up to 60% depending upon the nature of engagement.
- Total freedom to propagate Customer's own corporate procedures, systems and management techniques.
- Assured utilization rates and productivity.
- Time zone difference can be exploited to fasten development time. A 24-Hour cycle can be kept, which will speed up execution time.
- Significant cost saving on infrastructure and manpower yet improving quality.
- Cost and time saving on the long period that will be needed for setting up offshore subsidiary with an option to migrate the operation if engagement is BOT.
- Ramp up/ downsize resource at relative short notice.
- HR and Operational issues taken care by us.
Costing:contact us via
e-mail for costing.
Maximum Transparency:- Select the Dedicated plan and review the resumes of available resources.
- Select the resources that suite best to you and schedule the interview
- Talk to the resources online (chat + webcam) or via phone
- Take a peek at the workplace via live CCTV, watch your team working 24x7 on your mobile, PDA, laptop or computer.
- Sign NDA and SLA for assured service quality.
For further details please send your
inquires or
visit our website.. You can also send the request
From here. If you want us to call you please mail us your details i.e. your name and number , time to call and city / country you are from. One of our representative will get in touch with you.
Note: Please note that the "Live Chat" on our website is not for sales support , it may not be active 24x7 for this offer. If you have any question the best way is contact us via
e-mail
or
From our website
Thank you.
Engagement Manager
Linear Mode
