After losing hosting suddenly on new years eve, I had to switch to a new host.
I run a medium sized forum (30 members online at any one time-ish).
I have to report that my service from medialayer has been stellar! There was some hiccups with hosting within the first few days of signing up (always a confidence booster!), but I ended up getting January free, and the service from then on out has been excellent.
I started out on layer3, but moved to layer5 recently.
Support: 10/10. I use email rather than the web interface. Most replies have been received within 5-10 minutes (a great contrast to the 4 days you could expect with the large hosting companies).
Any queries, however stupid, have been answered professionally. Everything I've needed with regards to server extensions has been done, and they've offered limited technical support in aspects like referrer blocking. I feel bad I'm only paying $20 a month!
Although I'm not on a dedicated server or a more expensive shared plan, I have to commend the support for everything they've done for me.
Uptime: 9/10. Excluding <1 hour scheduled upgrades (once), the only downtime I've had was the previously mentioned downtime at the begging of January (the PSU failed twice!). I ended up getting the month free, so I'm not complaining!
Quality of service: 10/10. They may charge more than others (on 1&1, for the price I pay I could "in theory" have terabytes of bandwidth and hundreds of Gigabytes of space. However, I know that I will get every byte of what I pay for, and I know that the support alone will make the money worthwhile. When your hosting a large PHP app, you want a flexible host that will help you with database issues and even give you helpful hints. They don't artificially limit my mySQL databases or FTP accounts (unlimited!), and they don't artificially limit anything else. You pay for the things that cost them money - bandwidth and diskspace.
Overall: 9.8/10. Excluding the downtime I had, this is the perfect host. I know they won't oversell, I know they'll be there when I need them and I know they'll be helpful.
Thank you medialayer for not falling prey to the "More is better" psyche that seems to be dogging hosts these days.
Leo & Orien, thanks very much for the kind words! It has been a pleasure serving you both
Originally Posted by john90
Um I am looking at there site and I can't find there Layer3 or whatever plan anywhere! Its driving me crazy.
layer3 is actually one of our servers.
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