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  1. #1
    Join Date
    Oct 2001
    Location
    God's Country :)
    Posts
    760

    Apology To Everyone.

    Hello,
    With the recent problems you have been reading about the cPanel License we apoglize for any trouble or downtime this has caused to yourself and your clients. We made a mistake everyone makes mistakes every now and then. We did our best to get payment to them as requested (credit card was one option which they refused to accept).. The Paradise Designs Staff would like to make to apoglize to any customer as well to PowerSurge for putting them though the hell we put them though. PowerSurge will be receiving the payment very shortly.. We apoglize for the trouble this has caused and would like to make an Apology to everyone.


    Cheers
    Last edited by TimPD; 07-09-2002 at 03:14 AM.
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  2. #2
    Join Date
    Jun 2002
    Location
    Chicago
    Posts
    191
    Timmy,

    We will be keeping everyone abreast of this situation, to be sure.
    If anyone has any questions about what this is regarding, the monolithic thread is available here:

    http://www.webhostingtalk.com/showth...&pagenumber=19

    Currently Powersurge has not seen a red cent of Timmy's overdue balance, which has been as such for nearly 40 days.

    We'll keep you informed, to say the least.
    ..........................................
    http://www.fastservers.net
    travis@fastservers.net
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  3. #3
    Join Date
    Nov 2001
    Location
    California
    Posts
    1,991
    It's about time that you did.
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  4. #4
    Join Date
    May 2002
    Location
    UK
    Posts
    1,622
    Tim,

    I get the feeling when reading your apology that you have seen the positive comments that Frank @ NodeHosting has received in his recent thread and you may think that you are entitled to the same. If so, please remember that from reading that thread, it seems that Frank sorted out all issues with his disgruntled customer before posting the apology and mathewWhite actually commented in there with pretty positive comments and everything seems fine now.

    Do you see my point?

    Its all very well you publicly apologising but until people see some action (or some debts paid as the case may be) then your name is still going to be pretty muddy around this forum. This apology is not going start rebuilding your rep on this forum, only a show of action will maybe begin to show people that you mean what you say.

    Just for the record, the money you owed us has appeared in our account this morning but there seem to be several more and considerably larger debts that you need to address before anyone will give you the time of day here again.

    As I said, words are one thing, action is another... don't continue this anymore and do the right thing.
    Chief brew-maker at several hosting brands since 2002.

    FLXI | UK based, cPanel/WHM reseller hosting
    Pay-as-you-go billing, why pay for what you don't use?
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  5. #5
    Join Date
    Apr 2002
    Location
    Auckland - New Zealand
    Posts
    1,575
    Well I asked Tim at least 3-4 times for my refund for a cpanel license I did not use as he and my dedicated provider got together and screwed me over when cpanel went down.

    I got CPanel through tim when serverhost lost their Parner NOC status, then got a cpanel license from tim as serverhost did not fix their issue in time. Guess what? Tim contacted serverhost and then started providing cpanel - I had to pay Tim AND serverhost for my license that had been down for over a day - serverhost would not refund my monthly fee and tim agreed to refund the $75.00 I paid him, although I think serverhost also paid him too for the same license.

    Tim, you promised my refund, I gave up asking and told you to credit the $75 towards another server with you- well I don't want that server from your company and I do want my $75.00 back - Please email me to let me know when I will recieve that refund or I will have to contact MasterCard to recover it - Thanks.
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  6. #6
    Join Date
    Nov 2001
    Location
    California
    Posts
    1,991
    Originally posted by Jim_UK
    Tim,

    I get the feeling when reading your apology that you have seen the positive comments that Frank @ NodeHosting has received in his recent thread and you may think that you are entitled to the same. If so, please remember that from reading that thread, it seems that Frank sorted out all issues with his disgruntled customer before posting the apology and mathewWhite actually commented in there with pretty positive comments and everything seems fine now.

    Do you see my point?

    Its all very well you publicly apologising but until people see some action (or some debts paid as the case may be) then your name is still going to be pretty muddy around this forum. This apology is not going start rebuilding your rep on this forum, only a show of action will maybe begin to show people that you mean what you say.

    Just for the record, the money you owed us has appeared in our account this morning but there seem to be several more and considerably larger debts that you need to address before anyone will give you the time of day here again.

    As I said, words are one thing, action is another... don't continue this anymore and do the right thing.
    Very Very well put!
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  7. #7
    Join Date
    Apr 2002
    Location
    Auckland - New Zealand
    Posts
    1,575
    Sorry mods can you make this a new thread please... I don't want it to get mixed up with other peoples

    The one above i_amdaves

    I regret having to post here, I got tired of trying to contact him regarding this refund.. seems the only way is to post on WHT
    Last edited by StevenG; 07-09-2002 at 05:42 AM.
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  8. #8
    Join Date
    Jun 2001
    Posts
    48
    Stop sucking up and give everyone's money back. If you don't have it, tough luck - should have never taken it.

    "I regret having to post here, I got tired of trying to contact him regarding this refund.. seems the only way is to post on WHT"

    He's afraid of WHT, that's why he only pays attention here.
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  9. #9
    Join Date
    May 2002
    Location
    Canada
    Posts
    330
    I would like to just add that i was refunded. I asked tim to send me a refund asap. And he had no problem doing so.

    Thanks Tim
    CPSkins.com | WHMXtra.com
    12 cPanel Skins, 52 WHM Skins, 12 DirectAdmin,
    60+ Plesk Scripts Linux & Windows & 70 cPanel Auto-Installers
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  10. #10
    Join Date
    Dec 2000
    Location
    Indianapolis, IN
    Posts
    1,748

    :(

    Yea still have not seen any thing hit my bank yet Timmy.. You said you sent it so we will see.
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  11. #11
    Join Date
    May 2001
    Posts
    1,593
    Most apologies are sincere because they usually say something like "there was no excuse for what we did..."

    Tim, please don't say "everyone makes mistakes" as if there is only one class of mistake. There are degree of seriousness, and if you try to "excuse" yourself because you think you can just group your serioues mistake with ordinary small mistakes, you have not really apologised.

    Peter
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  12. #12
    Join Date
    Apr 2002
    Posts
    89
    Anyone here accept his apolgy?
    Freelance designer, providing CHEAP and HIGH QUALITY designs.
    EMail: webmaster[at]phatronic.com
    Y! Messenger ID: phatronic - ICQ: 159396474
    Portfolio: http://www.webhostingtalk.com/showthread.php?s=&threadid=75511
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  13. #13
    Join Date
    Jun 2002
    Location
    Chicago
    Posts
    191
    Originally posted by phatronic
    Anyone here accept his apolgy?

    Nothing in Timmy's post will be taken at face value until payment is received. Timmy has not made a true effort to resolve this, since early June when his licensing payments were due. He has collected payments from his customers for the service he resold through us, and is attempting to drown this entire issue in a wave of empty threads. We'll continue to voice our concern about Timmy's business practices until this is resolved completely.

    If you would like any more detail, don't hesitate to browse through the 'TimPD thread that will live in infamy'

    http://www.webhostingtalk.com/showth...threadid=57723

    Published and available at your nearest Barnes & Noble? I'd imagine sooner than later. Timmy, you aren't up for any of the royalties on that- at least not until you settle your outstanding balance.


    We're standing by.
    Last edited by isildur; 07-09-2002 at 12:43 PM.
    ..........................................
    http://www.fastservers.net
    travis@fastservers.net
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  14. #14
    Join Date
    Apr 2002
    Posts
    89
    I know the whole story / dispute, and i`m sure there`s no one to accept his apology, unless some guy was told to, or he himself.. lol
    Freelance designer, providing CHEAP and HIGH QUALITY designs.
    EMail: webmaster[at]phatronic.com
    Y! Messenger ID: phatronic - ICQ: 159396474
    Portfolio: http://www.webhostingtalk.com/showthread.php?s=&threadid=75511
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  15. #15
    Originally posted by Jim_UK

    I get the feeling when reading your apology that you have seen the positive comments that Frank @ NodeHosting has received in his recent thread and you may think that you are entitled to the same.
    ya know when i saw Tim's name next to the subject of the thread.... i thought the exact same thing.
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  16. #16
    Join Date
    Oct 2001
    Location
    God's Country :)
    Posts
    760
    Hello,
    We posted this as we're deeply sorry for all the trouble we put our clients though. If you haven't received a refund please e-mail me and I will glady be sure to get a refund processed. For who refunds that was processed and you haven't received yet I will get ahold of the merchant today and find out what is going on there.
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  17. #17
    Join Date
    Mar 2002
    Location
    Orlando, FL
    Posts
    12,207
    No hard feelings Tim. Take it easy.

    BTW Tim refunded the fees within 48 hours of cancellation.
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  18. #18
    Originally posted by timechange

    BTW Tim refunded the fees within 48 hours of cancellation.
    WOOHOO good job Tim
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  19. #19
    Tim, it shouldn't be the customers responsibility to have to take the initiative to have to email you for a refund. If you kept any books at all, you wouldn't have to request anyone email you anything
      0 Not allowed!

  20. #20
    Join Date
    Oct 2001
    Location
    God's Country :)
    Posts
    760
    I ask for an e-mail that way we can do it alot faster. To the person who didn't get a refund you requested that credit to be on your account so therefore, we didn't refund you upon Your request. However, we will process it if you e-mail us for confirmation with the information that I send you in a PM as your order is completely out of our billing system.
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  21. #21
    Join Date
    Jun 2002
    Location
    Chicago
    Posts
    191
    Attention Timmy:

    The following is not resolved:

    ...........................................
    The Paradise Designs Staff would like to make to apoglize to any customer as well to PowerSurge for putting them though the hell we put them though. PowerSurge will be receiving the payment very shortly.. We apoglize for the trouble this has caused and would like to make an Apology to everyone.
    ...........................................

    Payment has not been received, not a single cent of it.
    Hopefully we will be receiving payment soon, so I can inform this community of you resolving this, even if it is pathetically late.

    Standing by.
    (not for a babbling phone call, for an actual payment)

    Thanks sir.
    ..........................................
    http://www.fastservers.net
    travis@fastservers.net
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  22. #22
    Join Date
    Dec 2001
    Location
    Detroit, MI
    Posts
    1,067
    However, we will process it if you e-mail us for confirmation with the information that I send you in a PM as your order is completely out of our billing system.
    Just curious, what kind of POS billing system would ever let a transaction be "completely out"?? I find that scarey to say the least, considering you're supposed to retain financial transactions for, what, three years I think it is for telecommunications? 7 years for some types of transactions.
    <!-- boo! -->
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  23. #23
    Join Date
    Oct 2001
    Location
    God's Country :)
    Posts
    760
    Billing System Meaning our Billing SYSTEM. The transaction will remain in our Merchant Account but it isn't located in our Billing System. Do you know what that is?? I mean come on.
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  24. #24
    Join Date
    Dec 2001
    Location
    Detroit, MI
    Posts
    1,067
    I know billing systems inside out. I also know that I would *never* allow my merchant provider to be my sole source of accounting details, that's suicide. Yer nuts kid.
    <!-- boo! -->
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  25. #25
    Join Date
    Oct 2001
    Location
    God's Country :)
    Posts
    760
    I'm afraid we don't. We have a much better setup then that. If we didn't we would have alot of trouble....
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