Web Hosting Talk : Web Hosting Main Forums : Web Hosting : Frequent downtime a norm?

[danieltay]

I am really fed up with my current host, resellerzoom.

While I am writing, the bexar server is down again. I've written to support but no reply yet. I guess they must be sleeping(out and down) like the bexar server.

From my monitoring for March, the server has been down for 13 times. The server could be down for 5 times in one day. This is very consistent failure.

What is making me mad is that everytime my site is down, I am penalized by Google as my listing on the first page is taken away.

This means loss of income as I've visitor almost every minute.

My questions:-

1)Is it possible to take legal action against resllerzoom for constant failure of performance?

2)Is it a norm for server to go down so often(every month!)?

3)Since I am considering DTH, is it a norm for your site to be down on DTH every month? (Jorge, are you interested to tell the truth?)

Thanks.

[HostRefugee-Vince]

1) Most likely no, I am sure their TOS covers them.

2) Nope

How long have the outages been? How often do you monitor (1 Min, 5 Min, 1 Hour)?

[danieltay]

Originally Posted by HostRefugee-Vince

How long have the outages been? How often do you monitor (1 Min, 5 Min, 1 Hour)?

Every 15 Minutes.

Even the 3rd party monitoring service resellerzoom using is showing connection error now!

Check it out:-
http://www.websitepulse.com/publish/s0e0i0u0x.html

[nnwltrs]

Is it a norm for server to go down so often(every month!)?

13 times in one month seems high. Are you on a budget plan?

[danieltay]

I just got a support reply:-
The Bexar server had become unresponsive and was hard rebooted.

I am not technical guy. Anyone please explain why a server can become unresponsive? Overselling? Heavy usage?

How long does it takes to hard rebooted a server?

Could this be the constant problem of the bexar server? Unresponsive? I would like to hear explanation from hzkiet.

[ITHost-KoreyR]

Unfortunately for you theyve covered themselves in their Terms of Service. Legal action would be a long and expensive process (unless under $10 000 in a small claims court). You would also have to prove you've lost income of this rate as well. Lawyers fees and the rest will leave you wishing you'd just switched providers when the issues started.

[danieltay]

Originally Posted by nnwltrs

13 times in one month seems high. Are you on a budget plan?

Yes, I am on a budget plan.

Why asking? Does it means budget plan is doom?

I guess budget plan like DTH is working fine, at least from the impression I got from this forum. Please give some feedback on DTH uptime/downtime.

[nnwltrs]

Budget plans are, by their nature, more prone to slowdowns and downtime because they have more sites hosted on each server. So there are more chances that someone will do something stupid or evil and take the box down.

It's not really a good idea to put a site on a budget plan if that site's performance or uptime is a factor in generating income.

[xxkylexx]

Originally Posted by danieltay

I am really fed up with my current host, resellerzoom.
1)Is it possible to take legal action against resllerzoom for constant failure of performance?

2)Is it a norm for server to go down so often(every month!)?

3)Since I am considering DTH, is it a norm for your site to be down on DTH every month? (Jorge, are you interested to tell the truth?)

1.) Most likely, no. Terms of Service usually cover such things.

2.) No, but oversold, overloaded servers are usually a common contributer.

3.) Look over some reviews for them. You should find past/current customer experiences which will help.


Regards,
Kyle

[HostTitan]

If you're losing extreme amounts of income, you should consider revisiting the way you setup your site. You can have a third-party (like DNSmadeeasy) handle your DNS requests and failover to another web host when the primary one is down. Ultimately, its highly unlikely that you'd be able to recover any loss of income, but if you are willing to invest more then you'll likely be able to minimize future downtime -- and the financial losses associated.

[danieltay]

Now, I got a different message from the support.

"I just wanted to inform you that the /var partion on this server has become corrupt. We have our system admins working with this over a KVM."

This is really too much to bear.

The only way to teach this company is a major law suit.

Whoever has a problem with RZ or HZ please post in this thread. I'll take your case to the court.

And I'll make sure the company is closed down for good.

[xxkylexx]

Originally Posted by danieltay

Now, I got a different message from the support.

"I just wanted to inform you that the /var partion on this server has become corrupt. We have our system admins working with this over a KVM."

This is really too much to bear.

The only way to teach this company is a major law suit.

Whoever has a problem with RZ or HZ please post in this thread. I'll take your case to the court.

And I'll make sure the company is closed down for good.

Let us know how that goes

[GoTek-JP]

Originally Posted by danieltay

And I'll make sure the company is closed down for good.

I think you're not really in a position to sue anyone when you value your own site at $6.95, that's what you're doing when you host your site on such a plan. Sh*t happens even with the best host, if you can't afford this then I suggest you add a few digits to what you're paying right now and get a redundant cluster.

[HostRefugee-Vince]

Originally Posted by danieltay

The only way to teach this company is a major law suit.

Whoever has a problem with RZ or HZ please post in this thread. I'll take your case to the court.

And I'll make sure the company is closed down for good.

You might want to read the TOS you agreed to by signing up with their service:

11. RESELLER ZOOM SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCES FOR ANY INDIRECT, INCIDENTAL,SPECIAL OR CONSEQUENTIAL DAMAGES, PUNITIVE OR EXEMPLARY DAMAGES, OR FOR ANY LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF USE, OR LOSS OF DATA RESULTING FROM THE USE OF RESELLER ZOOM’S SERVICES BY CUSTOMER OR ANY THIRD PARTIES, REGARDLESS OF THE FORM OF ACTION OR THEORY OF LIABILITY, OR

11.2. ANY LOSS OF DATA RESULTING FROM DELAYS, NONDELIVERIES, MISDELIVERIES OR SERVICE INTERRUPTIONS.

Suing would be a serious waste of time, money, gas, breath or anything else you want to insert here. They are well protected by their TOS.

If you would like to get a little something back, have a look at their service level agreement:
http://www.resellerzoom.com/sla.shtml

You might be entitled to a refund!

[dgarbus]

Originally Posted by danieltay

This is really too much to bear.

The only way to teach this company is a major law suit.

Whoever has a problem with RZ or HZ please post in this thread. I'll take your case to the court.

And I'll make sure the company is closed down for good.

If you don't like their service, pack up and leave. It really is as simple as that. This lawsuit mentality is the cancer of America and is totally inappropriate. Do you also sue restaurants for serving you a bad meal? Try asking for your money back or working with your host instead of posting lawsuit threats for your sub $10/month hosting account.