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Touch Support Now Offers Windows Helm/Plesk Support

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Junior Guru Wannabe
Join Date: Nov 2004
Posts: 35

Touch Support Now Offers Windows Helm/Plesk Support

Touch Support is pleased to announce the opening of its new Windows 2000/2003 Helm/Plesk servers, outsourced ticket support service.

Windows ticket support services are available beginning March 15th, and we are taking orders for that start of service date, now.

All ticket support services encompass Level 1 support (defined as no server login required) and Level 2 support (server login required, technician-level services performed, generally localized to one user account); Level 3 support issues will be escalated to your administration team.

All per-ticket support plans have a $300.00 monthly minimum billing. This includes the cost of the support ticket, $3.75 (volume discounts are available), as well as the support subscription of $44.95/month. The support subscription includes an unlimited Kayako eSupport license, required as the helpdesk (the support subscription will be discounted to $19.95, if you have your own Kayako eSupport license). Server Monitoring packages may account for part of the $300 monthly minimum billing.

Tickets are purchased on a monthly basis. A ticket is defined as containing a response from a Touch Support staff member. Please note that while a ticket with one response from our team is counted as one complete ticket (this includes escalated tickets), a ticket with 20 responses from our team is also counted as one complete ticket.

Live Chat support is also available for Windows 2000/20003, Helm/Plesk servers. Live Chat must be purchased in tandem with per-ticket support.

All of our support solutions are fully branded and available 24 hours per day, 7 days per week.

For additional information, or to sign up for our Windows 2000/2003, Helm/Plesk servers, per-ticket support plan, please contact:
Grady 260 241 7539
Sales 888-458-6824 x.3

Touch Support, Inc.
█ End-user support and server administration specialists!
cPanel + Fantastico Licenses as low as $31.00/mo.
█ E-mail or call 888-45-TOUCH

Thread Summary Please be aware that every offer has limits beyond what is displayed in the thread. You should visit the site advertising and read any Terms of Service or Acceptable Use Policy they have in place. If you can't find answers on how they measure what you're purchasing, ask. If the offer or request doesn't regard some type of hosting, you still need to research beyond what’s printed in the ad.
  • Research any provider to know what limits are in place, especially with any offer concerning disk space and/or bandwidth. These are generally defined in the TOS or AUP.
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  • If you're unsure on the exact details of an offer - ask. Simply respond to this thread and ask the provider for clarification.

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