Web Hosting Talk : Web Hosting Main Forums : Hosting Security and Technology : RCN blacklist

[shacker]

I had a short-lived episode where one of my customers was spamming. I was able to shut it down quickly, but not quick enough to avoid getting SMTP blacklisted by RCN. The response from their mail servers is:

SMTP error from remote mail server after initial connection:
host mx.lnh.mail.rcn.net [207.172.157.50]: 554 mx05.lnh.mail.rcn.net

No information there on what blacklist system they use, or how to get de-listed. Nothing that I can find on RCN's web site. Mail to postmaster is ignored. Mail to support is ignored. Can't get past 1st-level support over the phone. I'm stuck. Blacklisted and can't get off.

Anyone dealt with this with RCN before? Any tips?

Thanks,
Scot

[shacker]

Well, they seem to have de-listed me finally. No acknowledgement from them. Very frustrating that they provide no official mechanism for delisting.

[sunpost]

if it happens again, you might want to post at dslreports. there are some great RCN techs that frequent the forum...
http://www.dslreports.com/forum/rcn

[shacker]

Thanks for the tip sunpost - you're right - great folks over there.

[nick_phost]

our datacenter is on the rnc backbone. When ever we see an blacklist issue we email them at abuse@rcn.net. When ever we have any issue they get back to us in a few hours.