Is dynu.com [slow to set up your order?]

okpixel · #1 03-15-2007, 05:58 PM

Hi all!

36 Hours ago i placed an order at dynu.com

I paid the company via Paypal right away and havent heard a thing since. I tried to write and call the phonenumbers listet, but no response

Have any of you guys had bad bad experiences with this company?

//casper

okpixel · #2 03-15-2007, 08:18 PM

Typical. After posting this i catched the company by phone. He told me it would be up and running in a couple of hours, so i hope it will.

okpixel · #3 03-16-2007, 05:00 AM

Ok...This company is not one to trust, even though you talk to them. 8 hours ago he told me(by phone) it would be running in a couple of hours, and still nothing is running. Not even an email explaining some good reason! Grrrrr.....

//casper

okpixel · #4 03-16-2007, 02:09 PM

FYI:

Still no response. No answering the phone and no answering emails

//casper

Patrick · #5 03-16-2007, 02:14 PM

If you think that's bad, just wait until you need a server rebooted.

I had a test box with them, and it took on average over 20 hours per reboot... and in one case, it was almost 2 days!

okpixel · #6 03-16-2007, 02:21 PM

Thats sick!

The reason i choose this guy was because my friend has the exact same product, and for some reason it was set up in a couple of hours.

He ordered another VPS a couple of minuttes after i placed my order and is now having the same problems as me.

//casper

okpixel · #7 03-16-2007, 02:25 PM

BTW:

The customer service number given to you by paypal is not his phonenumber!

okpixel · #8 03-16-2007, 02:45 PM

Got him on the phone again, dont think its the actual company that i talked to. My guess is that he has some callcenter handling his calls. Why i think this is because the guy i talked to seemed to have a hard time understanding what i said, and that kinda weird considering this is a U.S based company!

Well...I was this time promised that it would be set up right away

So lets see again.

okpixel · #9 03-16-2007, 03:21 PM

Couldent help myself, so i gave him one more call.
The message was now changed from "We will set it up right away" to "We will set it up in a couple of hours"

okpixel · #10 03-16-2007, 05:54 PM

Ok...got so got this far. In my "Dashboard" i can see i have been assigned 2 ip's, but the server is not accepting remote connections yet

okpixel · #11 03-16-2007, 08:00 PM

A couple of hours has passed alot of times and the message is now that it will be ready a litle later today...To tired to even care now, so i once again go to bed just hoping the day of tommorow will bring me my server

Dougy · #12 03-16-2007, 08:10 PM

As a person who used to work at Dynu, I can agree with all your complaints. It took them ~48 hours to answer their own employee, and even longer sometimes.

I stay away from there now.