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Thread: Sago down?
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03-15-2007, 01:45 AM #1Junior Guru Wannabe
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Sago down?
From here is down.. Telus
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03-15-2007, 01:46 AM #2Web Hosting Evangelist
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here is down too, three servers plus their page.
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03-15-2007, 01:54 AM #3Web Hosting Master
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down here too in usa. 63.246.x.x ip. hyperspin alerted me, sagonet.com is unreachable as well.
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03-15-2007, 01:58 AM #4Junior Guru Wannabe
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Originally Posted by ANewDay
serviceuptime.com alerted me - just messed up my 100% uptime with them... really sucks!
i can't believe after all the issues in the past, Sago still doesn't host their own site elsewhere (or have redundant DNS - switching to another server/carrier if something goes wrong) to keep their users up to date on what's going on the rare time something's up? really disappointing... and scary
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03-15-2007, 01:58 AM #5Web Hosting Evangelist
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up for 1 minute or so, but down again.
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03-15-2007, 02:00 AM #6Junior Guru Wannabe
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Originally Posted by phactor
what was that... 21 minutes?
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03-15-2007, 02:04 AM #7Web Hosting Evangelist
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yep, up again and around 20 mins.
sleep again.. 6AM!
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03-15-2007, 02:06 AM #8Web Hosting Master
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I hope they are upgrading their network..
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03-15-2007, 02:10 AM #9Web Hosting Master
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down again
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03-15-2007, 02:11 AM #10Junior Guru Wannabe
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Look like it's up and down.. more down then up
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03-15-2007, 02:13 AM #11Junior Guru Wannabe
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Originally Posted by juju
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03-15-2007, 02:15 AM #12Web Hosting Master
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sagonet.com was not reachable once during the course of this downtime..
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03-15-2007, 02:31 AM #13Web Hosting Master
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up and down, up and down...
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03-15-2007, 02:40 AM #14Web Hosting Master
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I called them, there's a problem with global crossing carrier. That's what we get for being single-homed, no redundancy....
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03-15-2007, 02:58 AM #15Junior Guru Wannabe
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Originally Posted by ANewDay
but this is the kind of update we should be getting from Sago themselves (if not on their website, which SHOULD BE UP, at least on here since they seem to frequent WHT a lot)
i'm really disappointed in them today...
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03-15-2007, 05:27 AM #16Retired Moderator
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Glbx isn't their only uplink carrier, what I'm guessing (keep in mind this is a guess and may or may not be affecting this) is that they have glbx prioritized in their router(s) thus it gets more of the traffic.
I too have a system there, it is up presently.
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03-15-2007, 10:16 AM #17Web Hosting Master
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I meant inbound to their servers, gblx is the only one used afaik. They dropped level3 recently.
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03-15-2007, 02:11 PM #18Aspiring Evangelist
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This is only a brief summary of what led to the outage that occurred early Thursday morning on March 15th. One of Sago’s core routers failed temporarily at approximately1:30am on Thursday. Peering with GLBX dropped at that time and effectively shut connectivity down until the router reloaded its configuration. The core router made a second reload a short while later and interrupted network connectivity again. We have contacted the manufacturer to identify the cause for this hardware malfunction and are awaiting a reply regarding the issue. Ironically, we were already in the process of preparing a new fully redundant core with greater expandability and functionality. We also have an immediate project to mirror our http://sagonet.com website to our newest datacenter in Atlanta. Progress on acquiring our additional bandwidth providers is moving, but not fast enough for us or our customers. Thanks again to our customers for their continued patience.
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03-15-2007, 06:51 PM #19Retired Moderator
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Perhaps you should have dropped level 3 after you have new carriers, instead of before. Your website being up is the least of our concerns. Our servers are the primary concern and it was down an hour.
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03-16-2007, 12:43 AM #20Web Hosting Master
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I find this very unacceptable!! New carriers has been promised long before level3 was dropped. Where is the progress? Imagine a wide-scale ddos, it can bring the network to its knees quite easily :-/
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03-16-2007, 12:59 PM #21WHT Addict
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We're working on it, believe me.. but these negotiations are taking time. Too much time for my (and your) liking. But unfortunately it can't be helped.
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03-16-2007, 05:54 PM #22Newbie
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Mastery of redundant routing?
Quoted from Sago's website:
"Our mastery of redundant routing ensures maximum service availability for our customers."
sagonet.com/datacenter/network.php
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03-19-2007, 08:09 PM #23Web Hosting Master
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servers down again, unable to ping nearby IPs as well. Probably affecting certain subnet(s) only.
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03-20-2007, 01:18 AM #24Newbie
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Originally Posted by ANewDay
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03-20-2007, 08:36 AM #25WHT Addict
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There wasn't a network outage here..