Web Hosting Talk : Web Hosting Main Forums : Specialty Hosting and Markets : VOIP etc : VOIP and E911 (or lack thereof)

[mtromszc]

Greetings Ladies and Gents,
We are currently dealing with voipstreet and vitelity. Voipstreet better call quality, but no 911/E911. How do you handle the E911 situation? Would a "no 911 service" disclaimer signed by a customer do the trick? Thank You

[MrZillNet]

My understanding is that it is a requirement, you cannot just have a signature and get a waiver. However, I think you can bundle a bunch of "stations" together into one record, tied to one phone number, and then just put 911 on that, which will save you a few bucks/month.

This provider I have dealt with and I recommend them (although currently my company is not doing any VOIP): http://www.dash911.com .

They are in the really big Level3 facility in Denver, CO.

[Timothy]

Yes, it's definitely a requirement. Current FCC policy is that anyone who is providing "interconnected" VoIP service (which basically means VoIP service that is connected to the outside phone network as well) is required to provide E911 for all end-users.

Even if the customer doesn't want it and is willing to opt-out, it's required if they are in the US.