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  1. #1
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    101

    Efreeservers merger

    This was sent on Monday/Tuesday

    Florida-based Sago Networks, LLC and San Francisco-based E.Continents, Inc. are proud to announce E.Continents merger into the Sago Networks Family of Companies. Effective July 1, 2002, E.Continents will join Sagos network of data centers and hosting products. E.Continents customers will enjoy access to Sagos expanded product offering and fully deployed network.

    We have been seeking ways to maximize our product offering and provide turn-key solutions sophisticated enough for our high-end users, says Jacques Pham, President & CEO of E.Continents. By joining the Sago Networks Family of Companies, we are able to dramatically expand our product offering and offer further value for our clients money.

    The combination of these two fully funded, profitable, and cash flow positive companies will yield a diversified enterprise with significant divisions involved in wireless Internet, dedicated Internet, dedicated hosting, managed hosting, shared hosting, data storage, mission critical redundancy, cellular telephone tower construction, cellular telephone tower ownership, systems integration, residential and commercial real estate, outdoor advertising, and co-location. Customers of both companies will enjoy access to expanded dedicated server offerings. Sagos diversification into multiple business segments provides customers with the assurance that services bought from Sago will always be of the highest quality and can rest assured that todays uncertain economy will not affect them.

    We are very excited about this merger and know it will advance our ambition to grow into the largest dedicated server host with the fullest product offering and most robust network, says Miller M. Cooper, President & CEO of Sago Networks.

    E.Continents customers will continue to enjoy the same level of personal service they have always received and will further benefit from Sagos full customer support staff. Additionally, customers will benefit from Sagos 82,000 square foot company owned data center and diverse multi-homed Internet network. Transit available to current E.Continents customers will more than double in the coming weeks as a result of this alliance.

    About E.Continents:
    E.Continents, Inc. offers comprehensive hosting solutions under the E.Continents and E.FreeServers brands. E.Continents is located in San Mateo, California. The company also maintains an additional Tier-1 network operations center in San Francisco, California. More information about E.Continents can be found at www.econtinents.com or by calling (650) 627-9603.

    About Sago Networks:
    Sago Networks is a Florida-based diversified technology company. Sago has offices and network facilities in its company-owned 82,000 square foot headquarters in Tampa, Florida, with secondary facilities located in downtown Tampa and Dallas, Texas. More information about Sago can be found at www.sagonet.com or by calling (813) 839-7242.



    What I was told was they are shutting down the operations in San Francisco and moving all servers to Florida Datacenter. They will deduct from the monthly bill for the amount of downtime. They are renting a jet and flying them to Tampa. This is supposed to happen on the 14th of July. If your a customer of Efreeservers you should contact Jacques for more info.

    Shawn
    Gagsplus - http://www.gagsplus.com
    Best of Humor www.bestofhumor.com

  2. #2
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    Mar 2001
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    Downunder..
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    wow interesting... Thanks for the press release.

  3. #3
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    Oct 2000
    Posts
    320
    Well,
    Their network was down from about 4 AM for several hours this morning. Their redundancy did not work at all (wireless link to downtown) and all of their wireless and colo/dedicated servers were down.

    Plus, their datacenter uses only cogent now.
    Supposedly a backup on FGC, but it does not work until cogent goes down.

    Glad I am not in that DC yet

  4. #4
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    Indiana
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    Originally posted by Alareach
    Well,
    Their network was down from about 4 AM for several hours this morning. Their redundancy did not work at all (wireless link to downtown) and all of their wireless and colo/dedicated servers were down.

    Plus, their datacenter uses only cogent now.
    Supposedly a backup on FGC, but it does not work until cogent goes down.

    Glad I am not in that DC yet
    Which datacenter was down today Sago Networks or Efreeservers
    Gagsplus - http://www.gagsplus.com
    Best of Humor www.bestofhumor.com

  5. #5
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    It is a shame that I have to get the info from this board.
    They forget that they actually have running contracts with people and businesses. Moving datacenters with 9 days notice (I did not get anything until now), changing connections, IP's and whatnot makes them break the contract terms AND IS UNACCEPTABLE!!! This will be a major damage to our business running our 1st nameservers in their facility and of other businesses placing their trust into our company . And there goes another lawsuit if this is true, or at least a good point to void another contract without penalty. I don't care about them hiring a fu$$i$g Jet to move the hardware.

  6. #6
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    Originally posted by gagsplus


    Which datacenter was down today Sago Networks or Efreeservers
    I guess it was Sago (and I don't care if) as there wasn't any alarm for SF from our monitoring servers.

  7. #7
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    Apr 2001
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    St. Louis, MO
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    2,508
    Their network was down from about 4 AM for several hours this morning. Their redundancy did not work at all (wireless link to downtown) and all of their wireless and colo/dedicated servers were down.
    Yes, I would say it's Sago as EFree does not have a wireless link.
    Mike @ Xiolink.com
    http://www.xiolink.com 1-877-4-XIOLINK
    Advanced Managed Microsoft Hosting
    "Your data... always within reach"

  8. #8
    Microsol,

    The merger announcement was sent to all customers (including you) on July 1, 2002. Please let us know you'd like another copy. The July 14 date is only tentative for now. We are still waiting for Genuity to complete their fiber link to the Tampa facility. Sago does use Cogent for their website and other business activities, but they have also added additional fiber lines from Genuity, Cable & Wireless, Global Crossing, and Williams.

    Our marketing department will provide each customer with more information about the migration in the coming days (including your new IPs assignment from Genuity). For now, here's a brief overview of the new Sago / EFS --

    * 90 Employees.
    * $15 Million in revenues for FY 2002.
    * Two (2) data centers -- Dallas & Tampa.
    * BGP-4 & multi-homed network.
    * 24/7/365 monitoring and support.
    * All pricing, contracts, and service agreememt will remain the same.

    If you have any additional questions about Sago, please call Adam Dillaplain -- Director of Acquisitions directly at 813-839-7242.


    Warm Regards,


    Customer Support Team
    E.Continents, Inc.
    www.econtinents.com
    E.FreeServers Inc.
    Free Web Servers & Free Co-Location
    URL: www.efreeservers.com
    E-mail: [email protected]


  9. #9
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    Checking again I found the email. Sent on July 2nd at 4am.
    14 days for such an operation is also not acceptable because of all the hassle involved in such operation. If there are any complaints coming from clients I'll forward you all the angry emails.
    But anyway. Makes it easier for us to move the server to our facility in Miami when the contract is over

  10. #10
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    Another thing: I would be very happy if you could tell me how to upgrade our Raq4r DNS server to 1GB RAM as seen on http://www.sagonet.com/cobalt.shtml

  11. #11
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    Hmm, and another post on that thread, because there is something to make clear:
    There is NOTHING in the email of July 2nd about moving servers from SF to Tampa as seen in the first post above! So, we DID actually find out on these forums AND YOU DID NOT TELL US. Why? Something to hide? I consider that as NOT NOTIFIED of changes of this importance.
    For Immediate Release:


    Florida-based Sago Networks, LLC and San Francisco-based E.Continents, Inc. are proud to announce E.Continents’ merger into the Sago Networks Family of Companies. Effective July 1, 2002, E.Continents will join Sago’s network of data centers and hosting products. E.Continents’ customers will enjoy access to Sago’s expanded product offering and fully deployed network.

    “We have been seeking ways to maximize our product offering and provide turn-key solutions sophisticated enough for our high-end users,” says Jacques Pham, President & CEO of E.Continents. “By joining the Sago Networks Family of Companies, we are able to dramatically expand our product offering and offer further value for our clients’ money.”

    The combination of these two fully funded, profitable, and cash flow positive companies will yield a diversified enterprise with significant divisions involved in wireless Internet, dedicated Internet, dedicated hosting, managed hosting, shared hosting, data storage, mission critical redundancy, cellular telephone tower construction, cellular telephone tower ownership, systems integration, residential and commercial real estate, outdoor advertising, and co-location. Customers of both companies will enjoy access to expanded dedicated server offerings. Sago’s diversification into multiple business segments provides customers with the assurance that services bought from Sago will always be of the highest quality and can rest assured that today’s uncertain economy will not affect them.

    “We are very excited about this merger and know it will advance our ambition to grow into the largest dedicated server host with the fullest product offering and most robust network,” says Miller M. Cooper, President & CEO of Sago Networks.

    E.Continents customers will continue to enjoy the same level of personal service they have always received and will further benefit from Sago’s full customer support staff. Additionally, customers will benefit from Sago’s 82,000 square foot company owned data center and diverse multi-homed Internet network. Transit available to current E.Continents customers will more than double in the coming weeks as a result of this alliance.

    About E.Continents:
    E.Continents, Inc. offers comprehensive hosting solutions under the E.Continents and E.FreeServers brands. E.Continents is located in San Mateo, California. The company also maintains an additional Tier-1 network operations center in San Francisco, California. More information about E.Continents can be found at www.econtinents.com or by calling (650) 627-9603.

    About Sago Networks:
    Sago Networks is a Florida-based diversified technology company. Sago has offices and network facilities in its company-owned 82,000 square foot headquarters in Tampa, Florida, with secondary facilities located in downtown Tampa and Dallas, Texas. More information about Sago can be found at www.sagonet.com or by calling (813) 839-7242.

    For More Information:
    Contact: Adam Dillaplain
    Director of Acquisitions
    Company: Sago Networks, LLC
    4465 W. Gandy Blvd Suite 800
    Tampa, Florida 33611
    Phone: (813) 839-7242
    Fax: (813) 839-7829
    Email: [email protected]
    So now what?

  12. #12
    Join Date
    Aug 2001
    Posts
    72
    Hello,

    I have 2 servers hosted with Efree and I am agree with
    Microsol.

    Moving datacenters with 9 days notice ,
    changing connections, IP's IS UNACCEPTABLE!!!

    We have to during this period:

    -1 Change all our DNS location.
    -2 Buy, setup a new server and find a data center
    for having a small part of our website online the 14 july.

    Totally unaceptable!

  13. #13
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    9 days notice? Did YOU GET ANY official announcement about the move? I guess not!

  14. #14
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    Aug 2001
    Posts
    72
    No notification, I got this info from this board and asked confirmation to efree.


  15. #15
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    Jun 2001
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    Indiana
    Posts
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    wow didn't know I would stir up this big of discussion. The only reason why I spoke with Jacques was because we were having some problems getting our mail delivered to hotmail.com and yahoo.com from our lyris mail server which manages our newsletters of over 1 million people.

    We were getting details about not accepting our mail because of our IP address and level 3 with UCE. He told me he would call me later on in the week to discuss about moving to a new IP address/block after an announcement.

    In some sense I do agree that they should have mentioned something in the email about moving and closing down this datacenter that was a big suprise to me.

    At this time I think we might do some temporary move as we can't afford ot have any downtime on our gagsplus.com site so we have a server at rackshack so we might just move it over there a couple days before hand and wait out the move.

    We will wait and see I guess.
    Gagsplus - http://www.gagsplus.com
    Best of Humor www.bestofhumor.com

  16. #16
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    Apr 2001
    Posts
    1,044
    Thanks for the thread since i did not recieve this email. Time to void this contract.

  17. #17
    Dilhole,

    An email was sent to you on July 1, 2002 and one of our tech also tried to call you as well, but your phone number is no longer in service. Please provide us with your new contact information at your earliest convenience so that we can send the Genuity IPs to you. Again, all bandwidth pricing, service agreements, and contractual obligations will remain the same and binding.


    Warm Regards,
    Last edited by Chicken; 07-06-2002 at 12:01 AM.
    E.FreeServers Inc.
    Free Web Servers & Free Co-Location
    URL: www.efreeservers.com
    E-mail: [email protected]


  18. #18
    Join Date
    Jun 2000
    Location
    Wichita, Ks, USA
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    you made

    You made people suffer downtime with moving and making them change ips with at most 14 days notice??

    Also, a wireless link to downtown, ive spend the last year studying wireless networks.

    Perhaps you would like to enlighten your customers on what wireless equipment you use. Brand names please.

    Im sure your aware that a wifi connection can only reliably transmit data up to 9mbps over a long distance based on real world testing.

    Of course there is laser, but lasers cost more then it costs to get fiber from the streets, and their rated for less then 30 days before they require adjustments, and thats based on atmospheric conditions.

    So if you could simply let us know what equipment you use for your wireless connection, it would be very interesting.
    affordablecolo.com carrier grade colocation at a affordable price!
    Charles Baker - Company Operations
    1-866-316-HOST

  19. #19
    CBaker17,

    Please call Sago Networks directly for answers to your questions. Just ask for Shane or Jordan in the engineering department. They will be more than happy to enlighten you with information about our wireless network to you in details. The wireless division is completely separate from dedicated hosting and co-location. Sago's contact information is as follow --

    Sago Networks
    4465 W. Gandy Blvd.
    Tampa, Fl. 33611
    Phone: (813) 839-7242
    Email: [email protected]

    Warm Regards,


    Customer Support Team
    E.Continents, inc.
    www.econtinents.com

  20. #20
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    Jun 2000
    Location
    Wichita, Ks, USA
    Posts
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    so you

    So you dont have a wireless backup to your colocation and dedicated servers...
    affordablecolo.com carrier grade colocation at a affordable price!
    Charles Baker - Company Operations
    1-866-316-HOST

  21. #21
    CBaker 17,

    Again, please call Shane or Jordan at Sago Networks directly for answers to your questions. You can then report back to the members of WHT after being enlightened by their knowledge and expertise.


    Warm Regards,


    Customer Support Team
    E.Continents, Inc.
    www.econtinents.com

  22. #22
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  23. #23
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    We STILL did not get ANY information about ANY move of ANY server. Ha, you don't expect me to ask YOU about this information? Your "press release" doesn't give ANY hint about what's going to happen. Do you expect us to take out our crystal ball? Did you try to call us as you did with Dilhole? Again, as we received the above email (Press Release) only which in no case shows any hint about any move (if yes, it's actually hidden a very good way and I need glasses) or what's going on, we consider us as not notified if there is any DC move coming up in less than 4 weeks! Hell, we even inform OUR SMALLEST client with 4 weeks notification of any change we are going to make.

  24. #24
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    Aug 2001
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    72
    Hello,

    Have you an idea about the downtime duration (one day or more) ?

  25. #25
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    Indiana
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    downtime was reported to be around 5 hours is what they were quoting me when I spoke with them
    Gagsplus - http://www.gagsplus.com
    Best of Humor www.bestofhumor.com

  26. #26
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    Apr 2001
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    1,044
    Originally posted by gagsplus
    downtime was reported to be around 5 hours is what they were quoting me when I spoke with them
    5hours to pull servers pack them on an airplane, reconfigure them at the new datacenter in florida.......hard to believe.

  27. #27
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    Aug 2000
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    1,167
    Originally posted by Dilhole


    5hours to pull servers pack them on an airplane, reconfigure them at the new datacenter in florida.......hard to believe.
    Umm, it's a 5+ hour flight runway to runway. Add into that the time it takes to load/unload and clear the cargo at the airports. Then it's at least a 45-minute drive into town from the airport (if memory serves, and assuming the DC is in Tampa proper). Factor in a little bit of Murphy's Law, and you're looking at a minimum of 18-hour downtime.

  28. #28
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    Apr 2001
    Posts
    1,044
    Originally posted by alchiba


    Umm, it's a 5+ hour flight runway to runway. Add into that the time it takes to load/unload and clear the cargo at the airports. Then it's at least a 45-minute drive into town from the airport (if memory serves, and assuming the DC is in Tampa proper). Factor in a little bit of Murphy's Law, and you're looking at a minimum of 18-hour downtime.
    Umm yes i was saying it was no way its 5 hours....

  29. #29
    Join Date
    Nov 2001
    Posts
    1,262
    sounds like they better get ready to lose a ton of customers

    just my 2 cents

  30. #30
    ZDWebhosting,

    E.Continents has actually signed up about a dozen dedicated and colocated customers this past week after the merger was announced. Their servers have already been setup directly at the Tampa facility. A few of our corporate customers in San Francisco are also sending their representative that evening in the the Learjet to work on their servers during flight.

    As for questions about the migration, Sago has secure a Bombardier Learjet 45 to transport all servers and equipment to Tampa. We will have 10 people in San Francisco working on the transition and 15 employees in Tampa helping us with this move. For more information about the Learjet 45, go to www.bombardier.com. It's really an impressive aircraft.

    Thanks again for your concern.


    Warm Regards,


    Customer Support Team
    E.Continents, Inc.
    www.econtinents.com

  31. #31
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    Nov 2001
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    sf colo : whats the scoop on downtime some said 5 hours some say near 20 hours since i guess you would know please inform everyone of your "game plan"

    best of luck on the move

  32. #32
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    Jun 2001
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    430
    Just don't know why people still deal with some problematic company. Please search the forum and you will found what's a the problem of a compnay. Good luck.

  33. #33
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    Finally we got the notice of the move. 7 days before! Hmm, does anybody know if there is any way to get out of the contract? I mean, 1st: 7 days notice is not acceptable and 2nd did we contracted the server because of it's geographical location.

    Also, bye bye uptime.
    6:43am up 71 days, 16:21, 1 user, load average: 0.00, 0.01, 0.00

  34. #34
    This is crazy! I just lost all my clients because of this downtime. Now whos going to pay my bills?

  35. #35
    I'm about to call my lawyer first thing AM to get 1) My money back, and 2) Them in big trouble. This is all from a "hobby" after work to "hell". Anyone feel where I'm coming from?

  36. #36
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    Originally posted by yuckfou
    This is crazy! I just lost all my clients because of this downtime. Now whos going to pay my bills?
    Hmm, you lost your clients even BEFORE the downtime happens?

  37. #37
    Join Date
    Nov 2001
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    1,262
    Originally posted by microsol


    Hmm, you lost your clients even BEFORE the downtime happens?
    heh, i was questioning the same thing i was like its 7 days notice not 1 day hehe , anyhow

  38. #38
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    Indiana
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    Yes my partner will lose his downtime streak now also:

    The statistics were last updated Monday, 8 July 2002 at 15:55,
    at which time 'EFREE-EXC-' had been up for 280 days, 20:26:50.

    Seems like a pretty stable network most of the time, we had some problems with some spammers but other than that things have been good.

    One thing is we are going to have to move our main site http://www.gagsplus.com over to our server at rackshack to eliminate any downtime. We hope that our rackshack server will be able to handle the amount of orders we have been getting with our new bumper sticker.


    Waiting for this move could be tense on Sunday/Monday if it does happen.
    Gagsplus - http://www.gagsplus.com
    Best of Humor www.bestofhumor.com

  39. #39
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    Originally posted by gagsplus
    Yes my partner will lose his downtime streak now also:

    The statistics were last updated Monday, 8 July 2002 at 15:55,
    at which time 'EFREE-EXC-' had been up for 280 days, 20:26:50.

    Hmm yeah, do you know what you are talking about? "EFREE-EXC" is the switch, NOT the server!

  40. #40
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    Jul 2000
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    Originally posted by yuckfou
    This is crazy! I just lost all my clients because of this downtime. Now whos going to pay my bills?
    What downtime, it hasnt occured yet ?!?

    While that my be a nice jet, I seriously doubt even one client cares. They are more concerned no doubt about the day of downtime they have to explain and endure.
    Last edited by Jag; 07-12-2002 at 04:21 PM.
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