Anyone else still getting charged by Aletia after cancelling your account?
They sent me an email confirming that my account has been cancelled, but this month I got another Revecom recurring bill for it today!
I had two accounts with them, the cancelled one was supposed to bill on the 4th and the other on the 20th. There is a chance they cancelled the wrong recurring billing and left the 4th billing. But that makes me lose 15 days time, in which I was going to cancel my other account.
Anyway I sent an email to them and Revecom, and I cancelled my second account today as well.
Anyone else have problems with them continuing to bill?
You're not the only one! *bashes Aletia with a sledgehammer*
Here's my correspondence with Aletia regarding my refund. You might want to read it from the bottom up because it's reverse chronological order:
Created on 06/25/2002 01:03 by customer:
I have gotte my credit card bill and the Aletia webhosting charge is still listed on there. I have not used your service at all during this month and I would like my money back.
Because you have not answered my ticekt at all, I will be calling my credit card company and asking for a chargeback.
Created on 06/11/2002 16:24 by customer:
I have been waiting for about 2 weeks regarding my refund. I am getting perturbed at the amount of time it is taking to get my money back.
I would like to ask that you speed up the process of my refund. I will be getting my credit card bill very soon and if an Aletia charge shows up on my bill, I will be forced to call the company and ask for a charge back.
Thank you for your help. I hope to hear from you soon.
Created on 06/03/2002 23:24 by customer:
I've been waiting to hear information about a refund for a few days and am getting anxious. Can you please inform me if it has gone through yet? Thank you.
Created on 05/28/2002 13:28 by tech:
Your account has been suspended.Please wait for furtehr correspondence from sales regardingteh refund.
My last message was on 6/25 and I STILL have no reply from Aletia. Not only was that month's charge on there, they charged me AGAIN for next month. They charged me for 20 bucks of "service" that I never used.
In the end, I had to email the charging company, PaySystems.com and ask for a refund. I'm not sure if they gave me back 10 or 20 dollars though.
I realize i'm host bashing on my first post but I've been reading WHT posts for quite awhile. When I saw this Aletia post, I got my lazy arse in gear and registered.