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  1. #1
    Join Date
    Apr 2002
    Location
    Europe
    Posts
    135

    Outsourced Support for the Ensim CP

    Hello!

    I'm going to outsource my customer support.
    I was looking at bobcares.com but I discovered
    that they don't support the Ensim control panel.

    Do any of you people know of an affordable
    "support company" that can handle Ensim users?

    Thanks!
    /David
    Last edited by DavidC; 07-03-2002 at 03:24 PM.

  2. #2
    Join Date
    Nov 2000
    Location
    Boise, ID
    Posts
    1,094
    Via email I was told that Bobcares.com does support Ensim...

  3. #3
    Join Date
    Apr 2002
    Location
    Europe
    Posts
    135
    Thanks for your reply Brandon.

    To confirm this, does anyone use Bobcares with Ensim?
    (I have emailed them, but they are pretty slow to respond...)

    /David

  4. #4
    Join Date
    May 2001
    Location
    @ Work - Usually!
    Posts
    835
    Somebody correct me if I am wrong (I am not being negative) but is that not a bit worrying - a "fast" tech support company being slow to respond to a sales enquiry.

  5. #5
    Join Date
    Mar 2001
    Location
    Downunder..
    Posts
    2,612
    Definetly worrying mlovick, if its anything to go by their outsourced support desk

  6. #6
    Join Date
    Feb 2002
    Location
    England
    Posts
    677
    Just thinking the same thing ...
    dot5hosting.com
    [email protected]
    "We look after our customers, or someone else will"

  7. #7
    Join Date
    May 2002
    Posts
    542
    Think about it. This is a company that runs the tech support for countless web hosting companies. What should their top priority be -- their customers (your clients) -- or their response to sales inquiries? I would never judge a company by the speed of their answers to sales questions.
    Jay » [email protected] • AIM » FDrive Support
    Front Drive™ » Advanced multi-domain solutions
    http://www.frontdrive.com/

  8. #8
    Join Date
    Apr 2002
    Location
    Europe
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    135
    I'm not worried about Bobcares being slow to respond to (my) clients. I've read many good comments about them here.

    Back to topic: anyone using Bobcares with Ensim?

  9. #9
    Join Date
    May 2001
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    @ Work - Usually!
    Posts
    835
    Davidc - Sorry to change the topic m8

  10. #10
    Join Date
    Apr 2002
    Location
    Europe
    Posts
    135
    Originally posted by mlovick
    Davidc - Sorry to change the topic m8
    No problem

  11. #11
    Join Date
    Aug 2001
    Posts
    1,210
    Originally posted by FDrive
    Think about it. This is a company that runs the tech support for countless web hosting companies. What should their top priority be -- their customers (your clients) -- or their response to sales inquiries? I would never judge a company by the speed of their answers to sales questions.
    The way a company replies to sales inquiries speaks volumes about how that company does business. Like it or not, it is what it is. If a company doesn't have someone available to provide speedy replies to sales inquiries, then they are either understaffed or just plain unresponsive - there really is no middle ground, and nothing short of a reasonably quick, informed reply will get them my business.

    Making the sale is only the whole point of being in business in the first place, is it not?

    -Bob

  12. #12
    Join Date
    Aug 2001
    Location
    United kingdom
    Posts
    1,003
    Making the sale is only the whole point of being in business in the first place, is it not?
    Yes, that's correct... but the way BobCares.com works, is not that way. They don't want to get hundreds of clients and having to support each company's support department... if they did that, then they would easily be over subscribed and their business plan wouldn't work, as they'll get too many support requests eachs econd that they wouldn't have enough staff to answer them. They restrict the number of clients that they take on, so that the existing clients continue to get a speedy service, quicky responses to all support requests made by the client's customers. When they can add more clients, they do... and they will slowly grow by hiring more employees.

    Alan
    Alan Ho
    Former Systems Administrator

  13. #13
    Join Date
    Nov 2001
    Location
    Mt View
    Posts
    154
    Bobcares only employs one sales engineer (amar) however they have a large, responsive support team. They are slow to respond to enquiries, becuase of this.

    We have used bobcares with ensim and they are great! They are a really fantastic support team!

  14. #14
    Join Date
    Apr 2002
    Location
    Europe
    Posts
    135
    Good to hear Bobby! I just got a confirmation on this by email too.

  15. #15
    Join Date
    Oct 2000
    Location
    New York
    Posts
    381
    If I were you I would contact http://hostworks.ca/ .......they might support that control panel.
    Alex B.

  16. #16
    Join Date
    Oct 2000
    Posts
    320
    Originally posted by successful
    If I were you I would contact http://hostworks.ca/ .......they might support that control panel.
    they never reply to emails @sales

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