Results 1 to 11 of 11
  1. #1
    Join Date
    Mar 2001
    Location
    TO, Canada
    Posts
    126

    Weird 2checkout recurring problem

    This is weird.

    For some reason, some of my customers that signed up on the same date suddenly have the same order number. Even worse, 2checkout was not billing them.

    After the numbers were not matching, I noticed that several clients hadnt even been billed for two months!!

    Anyone else have this occur to them?
    Evo-Dev - software products

  2. #2
    Join Date
    Jul 2001
    Location
    Melbourne, AU
    Posts
    1,392
    I would contact them immediately if you have not done so.
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  3. #3
    Join Date
    Mar 2001
    Location
    TO, Canada
    Posts
    126

    Bugger

    Oh yesh ... I did

    They 'referred' it to their billing deparment yesterday ... still waiting on pins and needles
    Evo-Dev - software products

  4. #4
    We had 3 recurring orders that were due to be billed today, oddly enough I got emails stating that all 3 had failed.... seems a little fishy to me.
    http://www.sonichost.net
    Hosting Solutions That Won't Break Your Budget!

  5. #5
    Join Date
    Mar 2001
    Location
    TO, Canada
    Posts
    126

    Angry Argh

    No no ... I have one that hasnt been billed for more than A MONTH

    Serves me right for not being on top of things
    Evo-Dev - software products

  6. #6
    Join Date
    May 2001
    Location
    Indiana, Florida
    Posts
    534
    My recurring transaction which supposed to be billed on saturday 7-1-2002 was billed today. I asked yesterday and TomD at 2checkout said the gateway was down when they were tring to charge the transactions. They already run the transactions cause they charged my customers CC and I got email that it was successful. I aslo got a new order few minutes ago so I think everything is okay.

    regards,
    Thomas

  7. #7
    Join Date
    Mar 2001
    Location
    TO, Canada
    Posts
    126
    ARGH!

    2checkout has still failed to even ACKNOWLEDGE the problem

    Nothing from Tom, and nothing from anyone else.

    HostCharge just keeps looking better and better
    Evo-Dev - software products

  8. #8
    Join Date
    May 2002
    Location
    Edmonton, Canada
    Posts
    978

  9. #9
    Join Date
    Mar 2001
    Location
    TO, Canada
    Posts
    126
    Been there, done that.

    Billy said he had it forwaded it to billing.

    That was FOUR days ago
    Evo-Dev - software products

  10. #10
    Join Date
    Apr 2002
    Location
    AU
    Posts
    1,048
    asif 2checkout answer any of their customers, i've been waiting 6 weeks for answers.

    At least paysystems have live chat

  11. #11
    Join Date
    Mar 2001
    Location
    TO, Canada
    Posts
    126
    Sgih

    Still waiting.

    What boggles me is that hte customers have the same ID, so if I try to look them up, I only get the same one
    Evo-Dev - software products

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