Originally Posted by pribcess275
I have also looked into arcada, it looks lie a decent program on the face of it and teh price looks ok too.
Arcada looks to be single paid solution but expensive as it sounds.
You should try the following providers - I have been in this business for some time and tried the following services.
Angel.com - the leader in call center solutions. They have literally everything you want and possibly need in future. But beware, if you are a small business owner - you will not have enough wallet power to have them email you back.
800pbx.com - very good virtual pbx provider. They provide call-blast, auto scheduling, live answering and virtual call center as add-on services. The solution is a blend of their CRM (not full blown - pretty basic - just has the script, customer details, notes and call disposition fields). Angel/Salesforce CRM are pretty sophisticated. The leads are automatically called and pushed back to the CRM instead of manually dialing each. Their tracking system is the best I have seen. We have few agents working in Philippines and we always had constant monitoring problem. The system can track when they are logging in, how many calls they took, how many they spent on call disposition with each *call recorded* etc. The system allows us to cold call 300 each day.
VirtualPBX.com - grandmother machine for virtual pbx industry. ACDs come in their second plan. If you are looking for inbound and do not require a CRM - this is it. It does not support outbound. We preferred it until we needed some outbound activity also. Per minute may come and bite you but still will work out cheaper if you have low minute usage.
Contactual.com - Pretty expensive. Never used them but few companies I know use them and they are happy with their service.
Lot of options to choose for.