hosted by liquidweb


Go Back   Web Hosting Talk : Web Hosting Main Forums : Specialty Hosting and Markets : VOIP etc : telemarketing, auto-dialing, and VOIP
Reply

Forum Jump

telemarketing, auto-dialing, and VOIP

Reply Post New Thread In VOIP etc Subscription
 
Send news tip View All Posts Thread Tools Search this Thread Display Modes
  #1  
Old 02-14-2007, 03:32 PM
Adam Hallett Adam Hallett is offline
WHT Addict
 
Join Date: Aug 2001
Posts: 123

telemarketing, auto-dialing, and VOIP


Are there any voip providers out there that would support this? I'm looking for a cheap application.



Sponsored Links
  #2  
Old 02-15-2007, 01:46 AM
wsuff wsuff is offline
WHT Addict
 
Join Date: Apr 2004
Posts: 173
In short yes. I currently am consulting to a business that is doing just this. Some wholesale voip providers won't take the risk of that type of business where others don't have a problem. Of course that assumes you are aware of the DNC and other restrictions since even using voip you still can get sued.

Not much to work with from your post as to what exactly you are after. How many minutes a month as well as to where since finding a voip provider than can handle your dialing volume (mainly due to # of channels used at once when auto dialing) without issue can be difficult.

  #3  
Old 02-23-2007, 03:54 PM
EvilMan EvilMan is offline
Web Hosting Master
 
Join Date: Oct 2004
Location: USA
Posts: 793
Well you first need to decide how many calls out you want to do at once. Then what is your budget? Do you need any incoming lines?

Then you need to go to http://testyourvoip.com and see what your internet can handle Bandwidth wise for the amount of calls at once.

Then your next decision after that will be do you want to use a pbx system like trixbox to do it all and find some kind of system that auto dails calls? OR do you want lets say a physical box in your office w/ two lines, 1 line is dedicated to per person you have.

Then your last decision is to figure out how to get the auto dailing solution, and follow the DNC list.

I use a solution that costs 19.95 USD a month, for unlimited incoming and outgoing to the US and canada, but its only one line. So mabe something liek that, will work for you

Sponsored Links
  #4  
Old 02-23-2007, 03:57 PM
EvilMan EvilMan is offline
Web Hosting Master
 
Join Date: Oct 2004
Location: USA
Posts: 793
HEre is something that can help you. http://www.acarda.com/ its a nice telemarketer program. You can even import the national DNC list right in to save yourself from law suit.

Register as a telemarketer here https://telemarketing.donotcall.gov/Profile/Create.aspx to get the dnc list of numbers!

  #5  
Old 02-28-2007, 06:28 PM
Adam Hallett Adam Hallett is offline
WHT Addict
 
Join Date: Aug 2001
Posts: 123
I'm going to do "missed call telemarketing." So potentially I will be using a channel 24/7, although there won't be very many minutes logged. Are there providers that will let you buy channels?

  #6  
Old 03-15-2007, 09:48 AM
Edvalbuena Edvalbuena is offline
Junior Guru Wannabe
 
Join Date: Jun 2005
Location: Philippines
Posts: 77
it really depends on how many agents you have logged in for that particular campaign. and I dont think those unlimited monthly doesnt cut it. Go with those pay as you go voip providers.

Here are some good voip providers that are compatible with predictive dialers.

Binfone - A sponsor of VICIDIAL (an open source Predictive Dialer)
Teliax - Nice and good voip provider
commpartners - the best.

just remember though that in every telemarketing campaign that you have to scrub clean your list for those DNC numbers.

__________________
Core Incorporated. An Open Source Telephony Consulting Company. - Call Center Technology Consulting. VoIP wholesale, Hosted and Premise Based VICIDIAL Open Source Predictive Dialer, Open Source Telephony Consulting, Call Center Technology Consulting.
-- Coming soon! --
Pay as you go Voice Blast/Broadcast service! Only pay for the VoIP minutes you consumed.

  #7  
Old 06-23-2007, 03:33 PM
worphco worphco is offline
Newbie
 
Join Date: Jan 2007
Posts: 11
you can go for hosted pbx solutions, but most of the providers out there now do support telemarketing solutions. BUt most of them limit on per channel basis.

__________________
Voip hosting, Hosted Calling card solutions
Hosted Trixbox on VPS
http://www.voiphosting.us



  #8  
Old 05-12-2008, 05:34 PM
pribcess275 pribcess275 is offline
New Member
 
Join Date: May 2008
Posts: 1
I have also looked into arcada, it looks lie a decent program on the face of it and teh price looks ok too.

  #9  
Old 05-20-2008, 02:59 PM
phonedev phonedev is offline
Newbie
 
Join Date: Nov 2007
Posts: 23
Hosted Call Center

Quote:
Originally Posted by pribcess275 View Post
I have also looked into arcada, it looks lie a decent program on the face of it and teh price looks ok too.
]

Arcada looks to be single paid solution but expensive as it sounds.

You should try the following providers - I have been in this business for some time and tried the following services.

Angel.com - the leader in call center solutions. They have literally everything you want and possibly need in future. But beware, if you are a small business owner - you will not have enough wallet power to have them email you back.

800pbx.com - very good virtual pbx provider. They provide call-blast, auto scheduling, live answering and virtual call center as add-on services. The solution is a blend of their CRM (not full blown - pretty basic - just has the script, customer details, notes and call disposition fields). Angel/Salesforce CRM are pretty sophisticated. The leads are automatically called and pushed back to the CRM instead of manually dialing each. Their tracking system is the best I have seen. We have few agents working in Philippines and we always had constant monitoring problem. The system can track when they are logging in, how many calls they took, how many they spent on call disposition with each *call recorded* etc. The system allows us to cold call 300 each day.

VirtualPBX.com - grandmother machine for virtual pbx industry. ACDs come in their second plan. If you are looking for inbound and do not require a CRM - this is it. It does not support outbound. We preferred it until we needed some outbound activity also. Per minute may come and bite you but still will work out cheaper if you have low minute usage.

Contactual.com - Pretty expensive. Never used them but few companies I know use them and they are happy with their service.

Lot of options to choose for.

  #10  
Old 06-15-2010, 08:40 AM
Rhombus Rhombus is offline
New Member
 
Join Date: Jun 2010
Posts: 1
I'll recommend you to go for Rhombus technologies, they are specialized in software development, application development, wifi services etc.

Reply

Related posts from TheWhir.com
Title Type Date Posted
Telefonica-Owned VoIP Service Jajah to Shut Down in January Web Hosting News 2013-12-02 13:33:15
Vonage Acquires VoIP Services Provider Vocalocity for $130M Web Hosting News 2013-10-11 10:46:29
Siter Launches cPanel Plugin for Domain Dialing Web Hosting News 2013-08-20 16:15:40
HybridCluster Details Super Dense Auto-Scaling Platform Features Web Hosting News 2013-05-28 16:59:20
Web Host eUKHost Adds Auto-Scaling Option to VPS Plans Web Hosting News 2012-07-03 16:56:08


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes
Postbit Selector

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off

Forum Jump
Login:
Log in with your username and password
Username:
Password:



Forgot Password?
Advertisement:
Web Hosting News:



 

X

Welcome to WebHostingTalk.com

Create your username to jump into the discussion!

WebHostingTalk.com is the largest, most influentual web hosting community on the Internet. Join us by filling in the form below.


(4 digit year)

Already a member?