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  1. #1
    Join Date
    Nov 2006
    Posts
    63

    Softlayer, still waiting

    I ordered their Opty 170 server around 10:40AM EST with a network upgrade of 100Mbps and an extra 250gig HD.
    It's now 2:22PM, my card has been charged but no server =(.
    I thought they had a 4 hour turn around time?

    I cannt wait to get the server however, I heard their "control panel" was awesome.
    What was your turn around time with Softlayer?

    (This is not a complaint, I heard good reviews of Softlayer and I'm like their professional service, I'm just wondering what's taking so long.)

    Once again, this is not a complaint. I love softlayer

  2. #2
    Join Date
    Dec 2001
    Location
    127.0.0.1
    Posts
    3,640
    Maybe they just need some time to get new hardware racked/installed?

    Edit: It's not a 4-hour guarantee - it's a 4 hour average. I'm sure someone from SL will be along shortly to confirm this - or if not, smack me in the head.
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  3. #3
    Quote Originally Posted by BankRobber
    I ordered their Opty 170 server around 10:40AM EST with a network upgrade of 100Mbps and an extra 250gig HD.
    It's now 2:22PM, my card has been charged but no server =(.
    I thought they had a 4 hour turn around time?

    I cannt wait to get the server however, I heard their "control panel" was awesome.
    What was your turn around time with Softlayer?

    (This is not a complaint, I heard good reviews of Softlayer and I'm like their professional service, I'm just wondering what's taking so long.)

    Once again, this is not a complaint. I love softlayer
    If you will send an email to us at [email protected] with your order information we will check on the status of your order for you.

    Thank you,

  4. #4
    Join Date
    Nov 2006
    Posts
    63

  5. #5
    Join Date
    Sep 2004
    Location
    Seoul, Korea (London, UK)
    Posts
    1,672
    Incredible, 4 hours and you make a WHT thread?

  6. #6
    Join Date
    Nov 2006
    Posts
    63
    lol. The excitement of waiting for the server.....I'm sure you understand. I want to play with optys badly.

  7. #7
    Join Date
    Jan 2006
    Location
    Jersey
    Posts
    2,965
    Quote Originally Posted by BankRobber
    lol. The excitement of waiting for the server.....I'm sure you understand. I want to play with optys badly.
    So you think posting on WHT will speed up the provisioning somehow rather than contacting SL directly?

    Don't take it for granted.
    Email: info ///at/// honelive.com

  8. #8
    Join Date
    Sep 2004
    Location
    Seoul, Korea (London, UK)
    Posts
    1,672
    Quote Originally Posted by BankRobber
    lol. The excitement of waiting for the server.....I'm sure you understand. I want to play with optys badly.
    I know the feeling

  9. #9
    Join Date
    Jan 2006
    Location
    Jersey
    Posts
    2,965
    Feelings like that don't last long. So enjoy while they last, why speed the process up? LOL
    Email: info ///at/// honelive.com

  10. #10
    Join Date
    Sep 2005
    Location
    In the office
    Posts
    856
    Quote Originally Posted by Anantha
    So you think posting on WHT will speed up the provisioning somehow rather than contacting SL directly?

    Don't take it for granted.

    He clearly stated that he has no intent on bashing SL. He probably just wanted advice from fellow members.

  11. #11
    Join Date
    Jan 2006
    Location
    Jersey
    Posts
    2,965
    Quote Originally Posted by Commit1 Anthony
    He clearly stated that he has no intent on bashing SL. He probably just wanted advice from fellow members.
    Eh....
    Email: info ///at/// honelive.com

  12. #12
    Join Date
    Jan 2006
    Posts
    82
    It took 116 min. for my server's welcome mail.

  13. #13
    Join Date
    Jan 2007
    Location
    /dev/null
    Posts
    3,696
    it depends on their sale department. they arent online 24/7

  14. #14
    Join Date
    Jan 2006
    Location
    Jersey
    Posts
    2,965
    So is the server finally online or are you (OP) still waiting?
    Email: info ///at/// honelive.com

  15. #15
    Join Date
    Jul 2003
    Posts
    191
    it is very good to be able to get the server in 1 day.

    i have 3 servers with iweb.
    my experience with iweb took up to 1 week to get a server each time.

    i am considering to get my next 2 servers with softlayer to test out their network and support.

  16. #16
    Join Date
    May 2006
    Location
    Florida, USA
    Posts
    362
    Have they called you to verify order yet?
    Softlayer usually does that on the first order. Sales does respong on the weekend but they are not full force like the weekedays.

    Good Luck!
    Host, YES!
    Reselling? Partner for profit instead!

  17. #17
    Join Date
    Jan 2007
    Location
    /dev/null
    Posts
    3,696
    Yesterday night (GMT) time i bought my 3rd server and it was setup in 2 hours .

  18. #18
    Join Date
    Nov 2006
    Posts
    63
    I got the server information right after I posted this thread. Server and the SL network has been great. I love their control panel, their forums, and the service. I don't think there's any provider that can beat SL at the moment.

    What I like is that you have 2 sets of bandwidth. Private and Public and Private is unlimited.

  19. #19
    Join Date
    Apr 2003
    Location
    Bluesquare dc, Uk
    Posts
    1,591
    It's Sunday, nuff said.
    Olly | INX-Gaming
    Call of Duty 4 hosting

  20. #20
    Join Date
    May 2006
    Location
    Florida, USA
    Posts
    362
    Quote Originally Posted by [inx]Olly
    It's Sunday, nuff said.
    Agreed! but I believe the thread started earlier
    Host, YES!
    Reselling? Partner for profit instead!

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