I made a big mistake to have used block9hosting without reading the reviews first.
I ordered the reseller account on 18 Jan, and at the beginning they appeared to be alive in replying, but when we need support for transferring database from the old host, and got problem at the server side, they just did not reply. I have not received any reply for 3days already, and my client is shouting at me. I have requested a refund, but no reply. Anyone any idea how i can get the money back? I paid via paypal.
This is terrible experience, i had paid a yearly fee, and then the host let me down, and my clients are leaving me, i am in such a position that i could face businss down...
Sorry to hear about your unfortunate experience, you should always do research before signing up with a web host. Never start out with yearly contracts, you can always upgrade to the annual billing cycle after you've had some experience with the web host.
Originally Posted by Trinity70
I think you should do a chargeback. Contact paypal service and inform them about it all. I believe they'll help you.
PayPal does not help much with Internet related transactions, in other words intangible items. Open a dispute with them anyways and see if they can do something to retrieve your money.