While I might have to agree that you got one with a bad image it's going to be hard to tell.... they should just toss another in the rack for you and re-image this one. Beyond that I might say this, 'you get what you pay for'. The hosting industry is rampant with cheap hosts that are running on pretty thin margins, if you don't think that this doesn't affect the quality of personnel, equipment and support in particular then think again.
Hosting is a competitive business, look at Intel, they just dumped their hosting operation, AT&T has dumped big chunks of theirs, not counting all of the other local or regional hosting operations that have shut down.
I know that there are many people out there that are happy with RackShack, yet it seems that I see alot of comments about subpar customer support....but hey, you got a $99 server.
Got a Raq from them Friday. I went to the Sun site and started installing the patches, starting with the one that followed the OS 1.0 update (which appeared to be the latest patch on the Raq).
Things went smooth until I applied the patch before the OS 2.0 update (Kernel Update 1.01). It installed OK, but after it went to reboot, the server never came up again. Techs told me that the network drivers had disappeared and I would have to do a system restore.
I'm having the restore done right now. When it's done, I'm going right back to Sun's site, do the same patch updates, and if the machine freezes again, I'm telling them I want my money back.
I have to say that, apart from the usual "you get what you pay for" comments already made, this is shocking support from your provider <sigh>.
It's possible that by the time you get to install your packages on your server that it has already been hacked.
Any Cobalt RaQ provider should have installed every single update on the box before ever connecting it to the internet. Then they hand it over to you. There are many well known root exploits for non-upgraded Cobalt RaQs which script-kiddies poll IP address ranges of known RaQ providers for, that to do otherwise is simply negligent.
I'd suggest that you insist that they apply all the patches for you for the hassle you've received and money they've got from you before they connect it to the internet and hand it back to you.
I agree when they restore they should have all the patches installed as well.
All this takes is getting a updated image file from Sun.
You are right, I bet hacks do target known companies that are known for not loading all patches before the server goes live, which a server could be rooted in mere seconds if the network is scanned regularly. It's a shame.
L. James Prevo - President/Owner
Prevo Network, LLC - http://www.prevo.net Est. 1999 - Month to Month Billing!!
They're not even restricted to the image file from Sun (which can be a little out of date), since the procedure to create an up to date (or customised) image for burning a server was posted to the Cobalt Users mailing list a while ago.