Results 1 to 9 of 9
  1. #1
    Join Date
    Jan 2007
    Los Angeles

    As a client, what do you look for in Managed Hosting

    I am new to the hosting business and want to make sure I understand what to offer my clients so they get the best value for their investment. I hear a lot about people looking for cheap hosting, but my experience (no matter what the industry) has been you get what you pay for. I want to offer value. So what do you value?

  2. #2
    Join Date
    Dec 2003
    Houston, Texas
    1. The truth. If their is a problem. I want to know. Not kept in the dark.
    2. Real support. When you see the ticket, Fix the problem. Not "Its on the to do list"
    Upfront Business Solutions
    A Cloud & Microsoft SaaS provider
    "Creating you a online web presence"

  3. #3
    Join Date
    Jan 2004
    North Yorkshire, UK
    From experience,

    Support, Support, and more Support.

    If you can't offer the support and know what you're doing, it's not worth even bothering.
    Last edited by dkitchen; 01-23-2007 at 09:21 PM.

  4. #4
    Join Date
    Jul 2002
    London, United Kingdom
    High Performance
    Rob Golding Astutium Ltd - UK based ICANN Accredited Domain Registrar - proud to accept BitCoins
    Buying Web Hosts and Domain Registrars Today @
    UK Web Hosting | UK VPS | UK Dedicated Servers | ADSL/FTTC | Backup/DR | Cloud
    UK Colocation | Reseller Accounts | IPv6 Transit | Secondary MX | DNS | WHMCS Modules

  5. #5
    Join Date
    Jan 2003
    Orlando FL
    The first I scratch from the list is cheap, don't be cheap. Normally the people that pay the least are the ones that will give you the headaches.

    Charge fairly that will give you the money to invest in good customer support, if you keep the support up then people won't mind to pay those extra dollars.

    Also more money helps you keep the servers in good standing, upgrades etc.

    good luck.
    Jorge Campos | WBpro
    Web Building Professionals

  6. #6
    Join Date
    May 2006
    Florida, USA
    You would be surprised how much a company will pay for professional support. The same goes for uptime (real uptime in the 99th percentile). Combine the two and you can charge whatever you want because your clients will be getting the best value for their money.

    [edit]Note: I am referring to "managed" which is where you posted. [/end edit]
    Host, YES!
    Reselling? Partner for profit instead!

  7. #7
    Join Date
    Jan 2007
    Good support along with reliability will make the business go on. Outsourcing your technical support to make sure your clients get best on it is a good thing for you to consider, meanwhile, you can focus on your sales.
    Outsourced Technical Support.
    Provide services and supports that your clients need 24/7 around the clock.
    Peace of mind and higher return on your business.

  8. #8
    Support and quality hardware.

  9. #9
    Join Date
    Oct 2006
    You definetly want reliable and fast support, alot of companies are understaffed with proper technicians, it really can be ridiculous in some cases! But be sure to ask about this stuff, avg. response times, uptime guarantees, the type of hardware they use, what type of backups they perform and how often. These questions only touch base briefly with what should be asked.

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