Results 1 to 20 of 20
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01-23-2007, 10:32 AM #1Disabled
- Join Date
- Jan 2005
- Posts
- 183
resellerguru.com - suspended my account
Hi,
Resellerguru.com suspended one of my reseller's account without any prior notification... They claim that I've initiated chargeback on the payment through 2checkout.com... They are not ready to give any order number chargeback or any other information....
Any help here will be appreciated to resolve this issue...
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01-23-2007, 11:32 AM #2.
- Join Date
- Jun 2006
- Location
- East Coast // NYC
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- 1,698
If you visit 2CO.com there will be contact information. I suggest you give them a call, they're very friendly people and will do a lot to help out customers.
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01-23-2007, 11:57 AM #3Disabled
- Join Date
- Jan 2005
- Posts
- 183
Yes, but as far as I know.. I always pay reseller guru through paypal... I have never paid them through 2co... so, I don't know what information should I give to 2co people...
The worst thing is that... though they claim that I have reversed my charges through 2co... resellerguru.com people don't have any information about my 2co payment...
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01-23-2007, 01:01 PM #4Everything in life is swelly
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- Feb 2006
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- Swellyville
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- 2,341
Well if you paid through PayPal, they won't have 2co info on you.
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01-23-2007, 01:51 PM #5Junior Guru Wannabe
- Join Date
- Feb 2005
- Location
- Las Vegas
- Posts
- 62
Right. That makes no sense. And you tried calling there billing or sales team?
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01-23-2007, 02:54 PM #6Web Hosting Master
- Join Date
- Oct 2003
- Posts
- 9,264
Sounds like a simple mistake.
Try dealing with this via their support system FIRST before making a WHT thread. The thread will not speed things up.
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01-23-2007, 03:03 PM #7Disabled
- Join Date
- Jan 2005
- Posts
- 183
what should I do now...? Where should I complaint for this?
Any one else is facing problem from resellerguru.com?
Anybody filed lawsuit for such issue?
I'm not receiving thier response since last 2 days...
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01-23-2007, 03:08 PM #8Disabled
- Join Date
- Jan 2005
- Posts
- 183
FYI,
I've already initiated thread with their tech and billing system.... They don't have 2co or paypal information for my orders...
Irrelevant of 2co of paypal payment issues... I asked for payment link to pay outstanding... and waiting for their reply..
don't know... what the hell they are doing...
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01-23-2007, 03:10 PM #9Junior Guru Wannabe
- Join Date
- Mar 2004
- Location
- Halden, Norway
- Posts
- 67
Have you tried leaving a msg on their voicemail?
To report server problems leave a message after the tone and we will be paged immediately. Not for general tech support.
Emergency Phone: 1-225-410-0059
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01-24-2007, 01:40 AM #10Disabled
- Join Date
- Jan 2005
- Posts
- 183
No reply.. left voice mail...
This is what they say now... They need 2co order number to assist us further...
I offered them for fresh payment to recover their charges... (I am sure, I am fully paid...) but they said no... I have to resolve the issue with 2co...
===================
We will not accept any payment from you till you resolve issues with your last payment.
We will not reactivate your account also.
You have to resolve this issue first and then contact us.
If you made payment via PayPal provide us PayPal, your paypal email address and we will check this.
We don't proivde support via phone.
==================================
I've also provided my paypal email address.. and waiting for reply....
Anybody know if this is US company, their INC filing state and zip code?
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01-24-2007, 04:17 AM #11Junior Guru Wannabe
- Join Date
- Jan 2007
- Posts
- 30
Do you have your client access to their billing system ?
If so what does the payment history show ? I am sure it should show your due and paid invoices along with the date and method of payment used.No more browsing WHT as a guest user
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01-25-2008, 11:22 AM #12New Member
- Join Date
- Jan 2008
- Posts
- 4
My Account was also suspended
They have done almost the same with my account. The funniest thing is that was done pretending that i abused by using more than allocated server space. I asked them to feel free to upgrade my account and they replied that it is not possible now. I asked them that they had sent me diskspace overuse warning and it clearly stated that they will be deleting files randomly if i continue over using it. They may feel free to delete files and i will move out some domains but they did not listen.
Ultimately they said that they will be providing me backups which they never provided.
I suspect that they actually do not want old resellers to stay with them as they start using almost all of the allocated space and that prevents resellerguru from overselling.
My Advise will be to stay away.
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01-25-2008, 12:20 PM #13Retired Moderator
- Join Date
- Oct 2002
- Location
- EU - east side
- Posts
- 21,920
I suspect that they actually do not want old resellers to stay with them as they start using almost all of the allocated space and that prevents resellerguru from overselling.
I asked them to feel free to upgrade my account and they replied that it is not possible now.
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01-25-2008, 12:36 PM #14Web Hosting Master
- Join Date
- Aug 2007
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- 6,884
If things are not working out with them, I would suggest you to move away.
But this seems to be a simple misunderstanding on billing, but if they are not caring to solve it you will have to think about moving.iHubNet Ltd - Premium Hosting Solutions 4 ALL
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01-28-2008, 11:27 PM #15Hosting Specialist
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- Sep 2003
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- Washington, USA
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01-28-2008, 11:36 PM #16Web Hosting Master
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01-29-2008, 03:18 PM #17Web Hosting Master
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- Feb 2004
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- Sacramento CA
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- 3,513
I agree sounds weird that a host would not upgrade without some other reasons, basically it means more revenue. This does sound like one of those issues that has more to it.
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01-29-2008, 04:10 PM #18New Member
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- Jan 2008
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- 4
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01-29-2008, 04:17 PM #19New Member
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- Jan 2008
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Ohh! of course the story and drama went on for a few weeks. I myself got surprised and frustated on such a behaviour and can think of this as the only reason. Strangest thing is that they did not even allege me of a genuine looking reason. "Server Abuse: Disk space overuse" was the reason as per them. Strange! Thats what i call unreasonable.
BTW, i had raised a final support ticket to their sales department and they finally agreed to let me have the backups atleast.
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01-29-2008, 04:22 PM #20New Member
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- Jan 2008
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- 4