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  1. #1

    resellerguru.com - suspended my account

    Hi,

    Resellerguru.com suspended one of my reseller's account without any prior notification... They claim that I've initiated chargeback on the payment through 2checkout.com... They are not ready to give any order number chargeback or any other information....

    Any help here will be appreciated to resolve this issue...

  2. #2
    Join Date
    Jun 2006
    Location
    East Coast // NYC
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    1,698
    If you visit 2CO.com there will be contact information. I suggest you give them a call, they're very friendly people and will do a lot to help out customers.

  3. #3
    Yes, but as far as I know.. I always pay reseller guru through paypal... I have never paid them through 2co... so, I don't know what information should I give to 2co people...

    The worst thing is that... though they claim that I have reversed my charges through 2co... resellerguru.com people don't have any information about my 2co payment...

  4. #4
    Join Date
    Feb 2006
    Location
    Swellyville
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    2,341
    Well if you paid through PayPal, they won't have 2co info on you.
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  5. #5
    Join Date
    Feb 2005
    Location
    Las Vegas
    Posts
    62
    Right. That makes no sense. And you tried calling there billing or sales team?
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  6. #6
    Join Date
    Oct 2003
    Posts
    9,264
    Sounds like a simple mistake.
    Try dealing with this via their support system FIRST before making a WHT thread. The thread will not speed things up.

  7. #7
    what should I do now...? Where should I complaint for this?

    Any one else is facing problem from resellerguru.com?

    Anybody filed lawsuit for such issue?
    I'm not receiving thier response since last 2 days...

  8. #8
    FYI,

    I've already initiated thread with their tech and billing system.... They don't have 2co or paypal information for my orders...

    Irrelevant of 2co of paypal payment issues... I asked for payment link to pay outstanding... and waiting for their reply..

    don't know... what the hell they are doing...

  9. #9
    Join Date
    Mar 2004
    Location
    Halden, Norway
    Posts
    67
    Have you tried leaving a msg on their voicemail?

    To report server problems leave a message after the tone and we will be paged immediately. Not for general tech support.
    Emergency Phone: 1-225-410-0059

  10. #10
    No reply.. left voice mail...


    This is what they say now... They need 2co order number to assist us further...

    I offered them for fresh payment to recover their charges... (I am sure, I am fully paid...) but they said no... I have to resolve the issue with 2co...

    ===================
    We will not accept any payment from you till you resolve issues with your last payment.
    We will not reactivate your account also.

    You have to resolve this issue first and then contact us.

    If you made payment via PayPal provide us PayPal, your paypal email address and we will check this.

    We don't proivde support via phone.
    ==================================

    I've also provided my paypal email address.. and waiting for reply....

    Anybody know if this is US company, their INC filing state and zip code?

  11. #11
    Join Date
    Jan 2007
    Posts
    30
    Do you have your client access to their billing system ?

    If so what does the payment history show ? I am sure it should show your due and paid invoices along with the date and method of payment used.
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  12. #12

    Thumbs down My Account was also suspended

    They have done almost the same with my account. The funniest thing is that was done pretending that i abused by using more than allocated server space. I asked them to feel free to upgrade my account and they replied that it is not possible now. I asked them that they had sent me diskspace overuse warning and it clearly stated that they will be deleting files randomly if i continue over using it. They may feel free to delete files and i will move out some domains but they did not listen.

    Ultimately they said that they will be providing me backups which they never provided.

    I suspect that they actually do not want old resellers to stay with them as they start using almost all of the allocated space and that prevents resellerguru from overselling.

    My Advise will be to stay away.

  13. #13
    Join Date
    Oct 2002
    Location
    EU - east side
    Posts
    21,920
    I suspect that they actually do not want old resellers to stay with them as they start using almost all of the allocated space and that prevents resellerguru from overselling.
    That thought did not cross my mind, but it could be as valid as any I guess.

    I asked them to feel free to upgrade my account and they replied that it is not possible now.
    You'd have to pay the over usage fees first though. That being said, was there a bigger package that you could have upgraded to? Did they simply refuse to upgrade your account?

  14. #14
    Join Date
    Aug 2007
    Posts
    6,884
    If things are not working out with them, I would suggest you to move away.
    But this seems to be a simple misunderstanding on billing, but if they are not caring to solve it you will have to think about moving.
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  15. #15
    Join Date
    Sep 2003
    Location
    Washington, USA
    Posts
    3,262
    Quote Originally Posted by thewebhostingdir View Post
    Hi,

    Resellerguru.com suspended one of my reseller's account without any prior notification... They claim that I've initiated chargeback on the payment through 2checkout.com... They are not ready to give any order number chargeback or any other information....

    Any help here will be appreciated to resolve this issue...
    If you didn't place a chargeback, it should be fairly easy to sort out. Contact 2CO with your payment transaction ID and ask them if any sort of chargeback has been initiated.
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  16. #16
    Join Date
    Feb 2002
    Location
    Australia
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    24,027
    Quote Originally Posted by Akshatsingh View Post
    They have done almost the same with my account. The funniest thing is that was done pretending that i abused by using more than allocated server space. I asked them to feel free to upgrade my account and they replied that it is not possible now.
    That's strange and something mosts hosts would jump at, when asked to upgrade a client. I've never heard of a host that refused to upgrade a client before. Sounds like there's more to the story.
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  17. #17
    Join Date
    Feb 2004
    Location
    Sacramento CA
    Posts
    3,513
    I agree sounds weird that a host would not upgrade without some other reasons, basically it means more revenue. This does sound like one of those issues that has more to it.

  18. #18
    Quote Originally Posted by ldcdc View Post
    You'd have to pay the over usage fees first though. That being said, was there a bigger package that you could have upgraded to? Did they simply refuse to upgrade your account?
    There are bigger packages and the first reaction (offer) i had was nothing else but upgrade. Anyway. Its past now. I have already moved to hopefully a better host.

  19. #19
    Quote Originally Posted by Aussie Bob View Post
    That's strange and something mosts hosts would jump at, when asked to upgrade a client. I've never heard of a host that refused to upgrade a client before. Sounds like there's more to the story.
    Ohh! of course the story and drama went on for a few weeks. I myself got surprised and frustated on such a behaviour and can think of this as the only reason. Strangest thing is that they did not even allege me of a genuine looking reason. "Server Abuse: Disk space overuse" was the reason as per them. Strange! Thats what i call unreasonable.

    BTW, i had raised a final support ticket to their sales department and they finally agreed to let me have the backups atleast.

  20. #20
    Quote Originally Posted by Nnyan View Post
    I agree sounds weird that a host would not upgrade without some other reasons, basically it means more revenue. This does sound like one of those issues that has more to it.
    Weirdest did it sound to me too. Let us see if they have to say anything on this. Maybe they can tell me if i did something wrong. Atleast i will be able to correct myself.

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