I believe that hoster always honest with customers but I think that better have independent uptime monitoring service.
Question is then, does such monitoring count when trying to get a refund/credit, or will the host reply only on its internal data to validate/invalidate such a request. Many hosts will be skeptical of what uptime monitors out there show, because they know it from past experience that not all downtime reports are accurate.
Since uptime guarantee are generally quite fdar from generous, I see uptime monitoring more as a way to gauge the quality of service rather than as a tool to force a host to provide a refund.
Most TOS'/SLA's, etc. have exclusionary clauses for just about everything - it's rather hard to actually get paid out on an SLA claim most times.
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But my story about SLA's:
My datacenter has a 4 hour hardware replacement guarantee. Last summer we has a power supply fail on one server. Time to back fully "up" was 3hrs. 48 minutes! 13 more minutes and I'd have had a great credit (and they do honor that SLA. For once I wished a server had been down just a few minutes longer
Last edited by Odd Fact; 01-25-2007 at 02:32 PM.
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