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  1. #1
    Join Date
    Feb 2005
    Location
    Norway
    Posts
    1,651

    Exclamation ******.com - keeps sending lots of mail - SPAM?

    Hello.

    Some months ago I bought some templates from templatemonster, and got an offer on several free hosting accounts with ****** hosting.

    I signup for one account, and was happy with that. It was a "saving" of $120/year. My plan wa to use this as a backup place.

    But then they started to send me lots of mail. Several mails per week, telling me that I had more offers I could use.

    Mails like this:

    Dear Kenneth,

    Since you recently purchased from TemplateMonster, you have been awarded a
    free year of Web hosting* from ******.com, a value of over $95! This is an
    amazing offer that is open for a short period.

    Take advantage of this promotion today by clicking the following link:

    https://order.******.com/newOrder/reseller_app3.php?m=

    All of your information will be pre-filled for you, so redeeming your new
    ****** account will be easy. Hurry, this is exclusive to TemplateMonster
    customers and won't last long.

    Thank you,
    Shawnna Schott
    Sales Manager
    ******.com


    *for the first year only
    After some months I sent them a mail telling them to stop sending all this mails And they stopped under a month. I did never get any reply on that mail.

    So they started to send me new mails. This time to my second mail address. And the last two months I have got 11 mails from them, telling me the same thing, that I have more offers I can use.

    Yesterday I sent them a mail telling them to delete my hosting account, and all records of me. Here are a copy of that mail. I tried to be polite, but I'm not very happy with them just now:

    Hello.

    Thats the second time I have to send you mails to stop all this SPAM from you. I want you to delete my web hosting account. I do not want to be a customer with a company who send out SPAM. You have sent 11 mails the last few months, with the same offers. You will find my account information under, and the mail I sent you 28.11.2006 asking you to stop sending all this mails.

    So please delete all my hosting accounts, mail addresses, and all records you have of me. I DO NOT WANT ONE MAIL EXCEPT A MAIL TELLING ME THAT ALL OF MY ACCOUNT DETAILS ARE DELETED. And I want a guarantee that you will NEVER send me any mails again, EVER!!!!!!!!

    Med vennlig hilsen / Sincerely

    Kenneth Myhre

    web: http://portal.myhken.com
    If they don't stop, what can I do? Do I have any rights at all? Can a company send so many mails, and don't reply on mails telling them to stop?

    At least, I have found out that ****** will never get me as a paying/ or not paying customer.
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  2. #2
    have they removed you from their records or not yet?
    Try calling them, try to speak with someone and i am sure they will remove you from their list.
    Lou,
    24HostingNOW
    www.24hostingnow
    Low cost web hosting & reseller plans

  3. #3
    Join Date
    Jan 2007
    Posts
    30
    Well you had used their free offers so they will try to make the most of that offer by repeatedly emailing you.

    You just need to make sure they have removed your contact options from their mailing lists.
    No more browsing WHT as a guest user

  4. #4
    Join Date
    Feb 2005
    Location
    Norway
    Posts
    1,651
    Quote Originally Posted by 24Hostingnow
    have they removed you from their records or not yet?
    Try calling them, try to speak with someone and i am sure they will remove you from their list.
    Like last time, they don't reply on my mails. I have got a ticket number, but still no reply. And no, they have not removed my account yet.

    I'm not so good in english that I want to call them and speak with them on the phone. I will wait a day or two, before I send them a new mail.

    iThinkHost: I know that I have used one of their free offers, but why do I need several accounts with them? Because I have bougt several templates on several times, I get several offers. But still, I don't need more then one account.

    Maybe I have to check my setting at templatemonster to see if I can stop ****** getting my e-mail address from them. But I think they use what they have on file.
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  5. #5
    Join Date
    Jul 2002
    Location
    Victoria, Australia
    Posts
    36,941
    There are a lot of places that have a check box before you hit submit "you agree to receive special offers from our partners" (or words to that effect). Before you hit a submit button, check that there is no such box, and if there is, uncheck it

  6. #6
    Join Date
    Oct 2002
    Location
    Under Your Skin
    Posts
    5,904
    http://www.labbb.org/BBBWeb/Forms/Bu...anyID=13175531

    Seem they answer BBB complaints...

    I guess you can't call... I would simply put them in my "ban" list on my email filter...

    Or you might try to contact these people directly:

    Lou Rio Director of Customer Service Email: lrio*AT$*******.com
    Victor Collazo C S Supervisor Email: vcollazo*AT$*******.com

    Of course replace.... *AT$* with .@....
    Last edited by hekwu; 01-23-2007 at 06:40 AM.
    Windows 10 to Linux and Mac OSX: I'm PARSECs better than you. Eat my dust!!!

  7. #7
    Join Date
    Feb 2005
    Location
    Norway
    Posts
    1,651
    Thats a good advice to take with me. I normally don't check any such box, but the first time I ordred from templatemonster I wanted the hosting account from ******, beacuse I had never tested them out before. But I did not know that they had plans to spam my inbox with more offers. Now I know, so next time somebody are offering me free hosting, I will not take it. Or use a mail address I never check or something. I have to create a junkmail@mydomain.com address to use for such offers.

    edit:
    hekwu: Mabe I will send them a mail if I do not get any reply from ******. Thank you for the help.
    Last edited by myhken; 01-23-2007 at 06:40 AM.
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  8. #8
    Join Date
    Jan 2007
    Location
    Canada
    Posts
    16
    unfortunately alot of hosts send out emails offering their services. i know when i registered a domain name with godaddy i received about 3 or 4 emails a week from them...

  9. #9
    Join Date
    Feb 2005
    Location
    Norway
    Posts
    1,651
    Quote Originally Posted by clemie
    unfortunately alot of hosts send out emails offering their services. i know when i registered a domain name with godaddy i received about 3 or 4 emails a week from them...
    Bet with them you have a option in the CP to turn off all such mails. ****** do not have an option to do that in their CP.

    If you want to turn off the mails, here are the way to do it:

    Login to My account
    Go to my account page
    Look down on the page and you will find:

    Customer Info & More

    Account Settings (go here)

    Email Preference Information (go here)

    and to your right you have all the e-mail/offers they send, and you can turn them off.

    edit: Still no reply from ******. I sent one mail thru their ticket system to Legal, with a copy of the mail to sales.
    Last edited by myhken; 01-23-2007 at 05:01 PM.
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  10. #10
    Join Date
    Jan 2007
    Location
    Canada
    Posts
    16
    no with godaddy i couldn't stop them from sending them to me. i finally made a new email. i wasn't even with their company when they sent them too... they sent them wayyy later

  11. #11
    Join Date
    Feb 2005
    Location
    Norway
    Posts
    1,651
    Only a update.

    Still no reply on the tickets I got, and today I got a new offer mail, the same as the rest of them.

    So they do not want to stop sending this mails. I have to see if I can use the link hekwu gave me....
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  12. #12

    Exclamation I took The offer of ****** wid TM

    hey guys i have a question..

    I took tht offer when i bought a Template from template monster and went on taking the free domain n hosting from ******.com.

    Well i got the same mail of one more offer from ******.com..N i am in need of 1 more hosting and domain...Should i go for it? i mean is it safe? we have to give out credit card details although it is free...i took a chance last time thou

    Plz help me out

  13. #13
    Join Date
    Jan 2007
    Posts
    356
    Actually in net you need trusted service providers who keep their promises and keep your data. I think they are only sending auto mails and are not checking your mails. Because no serious person will ever want to earn this kind of reputation. I suggest you check the mails and find whether they have any unsubscribe links or not?
    <<Please see rules for signature setup>>

  14. #14
    SO wht shld i do?

    Is it feasible to take the free offer or no?

    plz help me guys its urgent

  15. #15
    Quote Originally Posted by myhken
    Only a update.

    Still no reply on the tickets I got, and today I got a new offer mail, the same as the rest of them.

    So they do not want to stop sending this mails. I have to see if I can use the link hekwu gave me....
    hehe you are lucky that you only get promotion emails...
    I buy all my domains from ******. As i have a dedicated server i dont need any hosting plan. But for every domain i bought they sent an email about upgrading to terabyte package in one day automatically if i wont click the link "dont upgrade" in this 1 day period. One day i got another email that "Thank you you have upgraded succesfully and your credit card has been billed" Although i have told them several times that i dont need any upgrades as i have a server, they did so. But i call them and explain the situation for 30 minutes and got the refund. And no more mails. So calling is the best thing. But call them twice
    Last edited by ars_oguz; 01-30-2007 at 03:55 PM.

  16. #16
    Join Date
    Feb 2005
    Location
    Norway
    Posts
    1,651
    I'm still getting mails from ******, and today I started sending them lots of mails and tickets, so they maybe replies on one of them.

    And yes, I got two replies, and here are one of them:

    -------- Original Message --------
    Subject: [Billing #FHL-27083-549]: Hosting_Account_Cancellation_Request
    - account_cancel - I want to cancel my account NOW!!!!!!!!!
    From: billingdesk@******.com
    Date: Thu, February 15, 2007 4:06 pm
    To: hosxxx@myxxxxxxxxxxx.net

    Dear Kenneth,

    Thank you for contacting ******.com.

    We do apologize for the inconvenience in regards to the e-mail. We have gone ahead and opted the email address haxxxxx@xxxxxxxxxxxx.net and hostxxxx@xxxxxxxxxx.net out of our marketing database. You were not charged for this upgrade. Let us know if there's anything else we can help you. Have a great day!

    Should you have any further billing questions, please do not hesitate to email us at billingdesk@******.com.


    Regards,

    Michelle
    ****** Billing Support
    www.******.com Web Hosting Made Easy

    -------------------------------------------------------------

    Here are the mail/ticket I sent them, so you can see, they still refuses to cancel my account. I'm normally not using CAPS and/or bad language, but after trying to get them to stop sending me mails for several months, I had to use some in this mail. I'm sorry for that.

    > You are still sending me SPAM in form of free offers, and I have told you in several mails the last months that I want you to cancel my account and remove all my e-mail address from your records. But you do never reply, and you do nothing about it. I still get two or tree free offers mail every month.
    >
    > WHY CAN YOU NOT CANCEL MY HOSTING ACCOUNT AND REMOVE ALL OF MY MAIL ADSRESSES FROM YOUR RECORD. ARE YOU TOTALY STUPID OR SOMETHING?????
    >
    > WHAT DO I HAVE TO DO SO YOU CAN CANCEL MY HOSTING ACCOUNT AND REMOVE ALL MY INFORMATION??? DO I HAVE TO PAY FOR IT?? DO YOU CHARGE PEOPLE WHEN THEY WANT TO LEAVE?? IF SO, I WILL GLADLY PAY FOR YOU TO REMOVE ALL MY INFORMATION.
    >
    > I HAVE NEVER USED A COMPANY WHO DO NOT REPLY ON A SINGEL TICKET OR MAIL, AND NOT LET THEIR CUSTOMERS LEAVE.
    >
    > CAN YOU UNDERSTAND THAT I WANT TO LEAVE, AND I WANT YOU TO CANCEL MY ACCOUNT, AND REMOVE ALL MY E-MAIL ADDRESSES FROM YOUR RECORDS??????
    I got a link from support today also, nd have now canceled my account for good. But why did they not tell me that before, I have sent them 10-12 mails and tickets, and not any reply at all before today.
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  17. #17
    Join Date
    Oct 2002
    Location
    EU - east side
    Posts
    21,920
    Well, congrats for getting the account closed.

    But why did they not tell me that before, I have sent them 10-12 mails and tickets, and not any reply at all before today.
    Maybe they can only read CAPS?

  18. #18
    I recently purchased 3 Templates from TemplateMonster and received 3 free hosting accounts from ******. They soon started sending me emails and if I didn't respond to them within a certain period of time they would charge my credit card for upgrades that I didn't want or request. Well, they did charge my credit card $39.95 twice and was in the process of charging my card a third time. I have only gotten one of the charges credited back and am working on the second one. I informed TemplateMonster about the shaddy practices of ****** and I encourage others to do the same so that TemplateMonster will stop using ******. I'm going to file a complaint with the BBB after this post.

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