In late Oct/06 I ordered a 10mbps unmetered server from HostFresh, the server was located in Hong Kong where a lot of the visitors to one of my image hosting sites were from.
Soon after, the transfer speeds to the server dropped from about 200kb/s (kilobyte, not kilobit) from North America to about 8-9kb/s. I have created a thread on WHT regarding this, and unfortunately HostFresh did not address my concerns adequately, and there were several other members on WHT who expressed concern that they have been in the same or similar situation.
My server was paid up until late this month, so I submitted a ticket in early Jan. to HostFresh's billing department to cancel the server. For quite a while I spoke with "Eric" who indicated that they will go ahead and cancel the Hong Kong server and they are sorry to lose me as a customer, and have offered an unmetered server in the U.S. and assured "I would be happy with the bandwidth".
At this point I inquired whether this is a shared or dedicated 10mbps connection and whether they can offer me a money back guarantee on their server. Here are some excepts from our conversations:
Originally Posted by HostFresh Support
Our US network bandwidth is dedicated, it's not sharing with anyone, you can use 10Mbps anytime of the day, maybe you should signup with month to month to test out, thought I'm sure you'll like our US network.
Originally Posted by HostFresh Support
It's hard to do money back on a dedicated server, as we have to purchase the hardware, however I'd do that for you, since you're a exist customer. It'd be nice to earn your satisfactory back.
They also indicated that it is a multihomed connection and that their providers are NLayer, Telia, WVFiber and SCNet.
The price they offered was very good for a 10mbps unmetered that wasn't over a crap network, so I decided to go ahead and give them another chance with their U.S. service, mostly because the support was fairly friendly, they sounded honest and were polite while trying to sell the product.
I have only had the server for a few days but I have transferred the image hosting website on to it at the same time that the bandwidth for it spiked dramatically to almost 20mbps for a few hours. So far, the network has been great. Here is a link to the mrtg that I have created for the server. The bandwidth is dropping because of throttling through lighttpd as well as me trying to cut down on bandwidth usage so I can stick some other high-traffic sites on the server as well.
I thought it would be fair to indicate that HostFresh was not perfect in handling the situation, but that their U.S. service has been good for me so far. I would encourage any dissatisfied customers that had servers with them in Hong Kong to talk about getting a server from the U.S. and see what kind of quote they can give you.
[root@server2 ~]# traceroute 18.104.22.168
traceroute to 22.214.171.124 (126.96.36.199), 30 hops max, 38 byte packets
1 10.0.0.2 (10.0.0.2) 5.166 ms 0.390 ms 0.422 ms
2 sfc-b1-00-ve24-ge-1-2-ctr-atrivo.wvfiber.net (188.8.131.52) 3.841 ms 2.514 ms 1.956 ms
3 184.108.40.206 (220.127.116.11) 3.097 ms 5.084 ms 4.768 ms
4 ge0-3-0.sjc.scnet.net (18.104.22.168) 4.105 ms 6.304 ms 7.248 ms
5 ge0-2-0.j2.sjc.scnet.net (22.214.171.124) 5.874 ms 4.464 ms 4.336 ms
6 unknown.sjc.scnet.net (126.96.36.199) 4.457 ms 5.668 ms 6.774 ms
1.13MB/s from LayeredTech/SAVVIS, Dallas ( exactly 10mbps ) - note. sysctl tweaked towards WebServer-type download traffic ( Ping = 45 via SAVVIS/SCNet )
995KB/s from Steadfast, Chicago ( Ping = 50 via nLayer )
580KB/s from Voxel in NYC ( Ping = 76 via SCNet )
346KB/s from Softlayer, Dallas ( Ping = 63 via GBLX/nLayer )
299KB/s from 49pence/rapidswitch in London ( Ping = 160 via PCCW/SCNet )
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