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  1. #51
    Join Date
    Nov 2002
    Posts
    544
    Yeah Sirius, I am pretty sure he just publicly admitted he walk away and left the NOC or company holding the bag....





    Quote Originally Posted by sirius
    Did you ever pay the bill?

    Sirius
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  2. #52
    Join Date
    Jan 2006
    Location
    Jersey
    Posts
    2,971
    Quote Originally Posted by IG-Kyle
    This happened to me with Staminus actually..I used like 2.7 TB of bandwidth and I just ended up leaving, coulden't pay it.

    Anyways, if your server is linux/BSD, try "bandwidthd". It will monitor and tell you the usuage of EACH ip with graphs.
    Nice, thats the way to do it. Use up tons of bandwidth and get away with it, awesome, NOT!!!!!
    Email: info ///at/// honelive.com
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  3. #53
    Well the best thing is to go with a company that offer continuance insurance or pay LT $5 for the insurance or alternatively you can hire good admin to take care of your server.
    Last edited by bear; 03-08-2007 at 11:39 AM.
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  4. #54
    Join Date
    Dec 2006
    Location
    Cardiff, Wales
    Posts
    803
    I Dont no. What would happen if this happened to you. There should be protection against DDOS attacks.

    Thanks,
    Nathaniel
    SIP Trunking and VoIP Lines, Numbering (DIDs and DDIs), Low Cost Minute add-ons, Secure SIP and VoIP. Business and Enterprise Grade Quality, Low Cost and Highly Competitive. Available at: https://www.voipyonder.com/
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  5. #55
    Join Date
    May 2005
    Location
    New York
    Posts
    737
    There should be protection against DDOS attacks
    THere already is, if you pay for it lol, i doubt you hope to get it included for free on a $150 / month server

    as for IG-Kyle -> you just made a nice statement about your business practices and company ethos there, good going.
    Sharktech might want to keep their eyes on this guy lol. His website seems to be hosted there at the moment, which incidentally isnt working now due to some mysql error LOL
    Perigee Global Corporation
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  6. #56
    Join Date
    Nov 2002
    Location
    WebHostingTalk
    Posts
    8,901
    Quote Originally Posted by Beachcomber
    Yeah Sirius, I am pretty sure he just publicly admitted he walk away and left the NOC or company holding the bag....
    Although he hasnt answered the question, that would be pretty low class, if that were the case. Hopefully he did the responsible thing and made good on the bill.

    Sirius
    I support the Human Rights Campaign!
    Moving to the Tampa, Florida area? Check out life in the suburbs in Trinity, Florida.
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  7. #57
    Join Date
    Feb 2004
    Posts
    600
    Quote Originally Posted by spaethco
    I'm not necessarily sure it was that either. The symmetrical up/download rates screams BitTorrent to me, could have been someone loading something like TorrentFlux onto the server.
    It screams DDOS to me... since it's perfectly symmetrical.
    Bittorrent tends not to be 1:1 exactly.
    Dating Revolution Method - Book on how to meet and attract women
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  8. #58
    Quote Originally Posted by IG-Kyle
    This happened to me with Staminus actually..I used like 2.7 TB of bandwidth and I just ended up leaving, coulden't pay it.
    Wow, that's real class. I've had so many clients pull this one, even after contacting the client while the excess bandwidth was happening, reducing the overage fee's and working out several payment plans...

    You can bend over backwards to help clients, but it seems hosting clients nowadays are all out to screw the hosters.

    I hope the OP here learned a lesson and now pays attention to his server a bit more closely. I don't quite understand the internal combustion engine, but I watch my speedometer when I drive and make sure my car isn't leaking fluids all over and that all the wheels have air in them...
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  9. #59
    Join Date
    Dec 2003
    Location
    Houston, Texas
    Posts
    319
    Quote Originally Posted by old_expat
    I wonder how many users have that same mindset?
    I am, thats why i picked SL and added the "Business Continuance Insurance".
    Upfront Business Solutions
    A Cloud & Microsoft SaaS provider
    "Creating you a online web presence"
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  10. #60
    Join Date
    Feb 2004
    Location
    Alabama
    Posts
    41
    With ThePlanet, you can have orbit send you a daily email telling you your usage and projecting out your usage for the month. I still check my bandwidth when I'm in orbit (their customer interface/portal) but getting that daily email reminds you to look at it so you spot anything unusual. Otherwise, it might get by the server security/management/monitoring company that you use, at least for a few days, because it just looks like a spike in traffic. Do other providers have something like the daily email of bandwidth usage?

    The suggestion about dropping the ethernet link to 10 Mbps is a good one too. I did that a while back, both for cost and to prevent something like this from happening. I also had floodguard until they stopped billing me for it without my requesting it. A bunch of network IDS and DDos protection was rolled into the basic service about that time.

    Most dedicated server companies offer you 1000 to 2000 GigaBytes of usage a month, knowing that most servers will only use a fraction of that. The dedicated server market is almost always based on overselling like that. I know I rarely use 1/10th of the monthly allotment and some of that is just going over their internal network to a NAS server to backup my backup drive.

    I do think LT should look at his usage over time. If he's been a good customer who only used a fraction of his allotment each month, I could see them working something out for him where he pays part of the overage and gets a stern warning that if it happens again he IS going to have to pay the entire overage. They need to charge him something though, if they sell continuance insurance. I've never used them so I'm not familiar with their service.

    Basically, what I'm saying is that the customers have a perception of unfairness when they don't get anything for all the months they don't use 90 % of their bandwidth and the one month they do go over they get a bill about equal to their server cost for a year. I don't know how much bandwidth the OP uses each month, but the gross overselling of bandwidth by the dedicated server rental places really set them up for some bad feelings when a customer goes over.

    Of course, these are just my opinions.

    -- David
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  11. #61
    Join Date
    Jul 2001
    Location
    Melbourne, AU
    Posts
    1,392
    Quote Originally Posted by lostmind
    Wow, that's real class. I've had so many clients pull this one, even after contacting the client while the excess bandwidth was happening, reducing the overage fee's and working out several payment plans...

    You can bend over backwards to help clients, but it seems hosting clients nowadays are all out to screw the hosters.

    I hope the OP here learned a lesson and now pays attention to his server a bit more closely. I don't quite understand the internal combustion engine, but I watch my speedometer when I drive and make sure my car isn't leaking fluids all over and that all the wheels have air in them...
    Agree 100%
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  12. #62
    Join Date
    Dec 2006
    Location
    Cardiff, Wales
    Posts
    803
    Me to. It was posted earlier, but. I think it is better to get rid of the det, than lose a value customer, who barley uses his allownce. I have 6 servers and in total they use about 3TB transfer. Each server has 3TB allowance each. So intotal i have 18TB of bandwidth i can use.

    Thanks,
    Nathaniel
    SIP Trunking and VoIP Lines, Numbering (DIDs and DDIs), Low Cost Minute add-ons, Secure SIP and VoIP. Business and Enterprise Grade Quality, Low Cost and Highly Competitive. Available at: https://www.voipyonder.com/
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  13. #63
    Join Date
    Sep 2004
    Location
    Italy
    Posts
    1,673
    use a 10mbps port if you don't need any more.
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  14. #64
    Join Date
    Sep 2003
    Location
    Thailand
    Posts
    346
    Basically, what I'm saying is that the customers have a perception of unfairness when they don't get anything for all the months they don't use 90 % of their bandwidth and the one month they do go over they get a bill about equal to their server cost for a year.
    Well said!
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  15. #65
    Join Date
    Sep 2003
    Location
    Thailand
    Posts
    346
    Quote Originally Posted by spaethco
    Fair enough, but just because you don't want to take responsibility for doing it yourself doesn't mean it still doesn't need to be done.
    Where in any of my posts did I say that I, " .. don't want to take responsibility .."?

    If you want to quote me, that's okay; but please don't imply something as above.
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  16. #66
    Join Date
    Sep 2003
    Location
    Thailand
    Posts
    346
    Quote Originally Posted by skyaus
    just got an email back for LT's invoice department, i have to pay for it .

    I am sorry to hear that.
    One more name to scratch off my list.
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  17. #67
    Join Date
    May 2006
    Location
    San Francisco
    Posts
    7,325
    I'm sorry for the current situation that you are in. Since this is an unmanaged server, it's technically up to you to monitor these situations. However, if I was LT, I would probably be a little bit more lenient and work out some deal with you.
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  18. #68
    Join Date
    Dec 2006
    Location
    Cardiff, Wales
    Posts
    803
    Hey! Guess what. I have just servived a massive DDOS attack. It only lasted about 6 hours, but from a site that uses about 200megs transfer a month used 40GIGS (so far this month). i just went into the stats of it and had over 3,000,000 page views. On average about about 1000 views a minute. This guy pays for 5GB transfer/mth. I feel like being nice, because he has been a customer with us for over a year. So i am going to let him off it. We dont like letting people pay for DoS accounts. He found out, that he signed up for something he wasn't really getting. Lucky the servers that we attacking us, were in the UK.

    Thanks,
    Nathaniel
    SIP Trunking and VoIP Lines, Numbering (DIDs and DDIs), Low Cost Minute add-ons, Secure SIP and VoIP. Business and Enterprise Grade Quality, Low Cost and Highly Competitive. Available at: https://www.voipyonder.com/
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  19. #69
    Join Date
    Apr 2004
    Location
    California
    Posts
    132
    If LT offers protection from this kind of problem for only $5 I think it's safe to say they aren't hurting from this relatively small spike in usage. Of course since the OP did not subscribe to this service LT has no reason to eat the overage bill.

    Now, if I was in LTs position I'd take into consideration how long the client has been with LT and if they have been a customer for a good amount of time and kept their account paid up I could see giving them a break on part of the bill because it is so excessive. Because as others have said in this thread, do you want to give a client a reason to come stay with you and reccomend you to others? Or get some cash now and possibly force them to cancel service?

    Just my $0.02
    "If life doesn't offer a game worth playing, invent a new one"
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  20. #70
    Join Date
    Jun 2006
    Posts
    1,767
    $0.75/gb is very reasonable for most overages, but this is higher than most overages. It may be worth speaking with one of the managers about a settlement, though this would depend on how long you've been with LT and whether you've had problems in the past.

    In future though you should opt for their $5 insurance and possible get someone to manage your server for $25-$50/Mo - it will save you time with other server-related issues too. I wouldn't call myself an experienced server manager but I am reasonably technically minded and SSH-capable and have ordered the $5 insurance with my server for this exact reason.
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  21. #71
    I recognize that this thread is several weeks old, but it caught my attention enought that I felt compelled to post into it.

    First let me say that I am not in the webhosting business, but I have been in business for a long time. Here are my thoughts on this situation:

    0) It's important for me to emphasize that the hosting company has the right to charge whatever it wants up to $2000+ overcharge that the customer agreed to when he got the server. I'm suggesting that the host adjust his charge for good business reasons, but not to try to specifically retain this customer.

    1) It's generally a bad business decision to attempt to make profit from customer mistakes. There are some large businesses, think banks for example (overdraft fees, late fees) and cell phone companies, that can get by with it, but small and medium-small businesses will lose in the long run with that type of pricing model. However the business owner is entitled to compensation for the service he provided.

    2) The hosting company should do the right thing to have the best effect on its reputation and customer base. It doesn't need to go out of its way to attempt to retain this customer since the customer will likely leave if he has to pay much of an overage charge. Suppose that the host offers to cut the overage charge to $500. The customer will still feel that this is too much since he clearly hasn't taken responsibility for what happend here, and thus the customer will most likely be looking to leave this provider.

    3) The host should, on a one-time basis, adjust the charge as follows: The overage charge should be the greater of any incremental charges the host actually incurred, or how much the host would have sold a hosting package with that much bandwidth. This would need to be multiplied by a multiplier due to the fact that when the host sells a plan he expects (hopes) that the person purchasing that plan won't really use all the bandwidth actually included in the plan. To that should be added a substantial administrative fee, such as 50% of the amount just calculated. As an example, suppose that the host actually incurred $100 of extra charges due to this customer's overages. Suppose the plan that the customer had was $200 per month and a plan with the actual amount he used would be $350 per month. In that case the difference between the plans is $150. Let's just assume that the mulitplier is 2 (this is really what the host would like to charge someone who uses the maximum bandwidth in a plan, compared to what he charges someone who uses an average amount on the plan). The best webhost analogy of this is the difference in pricing in a hosting account vs. a reseller account where the host expects that much more of the reseller account would really be used. In this case the overage fee would be $150 * 2 *1.5 = $450.

    The host could explain how this was calculated (or not) to the customer. The host should also let the customer know that future overages will be billed at full retail rate.

    I think as a consumer of hosting services that if I saw this thread and saw that the host reduced the overage fee from $2000+ to $450 that I would feel that it would be a great host in terms of the way he dealt with customers.

    Different people would come up with different figures, and a lot of different techniques would produce fair results. I do know that I would not want to do business with the host if he would not reduce the overage charge at all.
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  22. #72
    Join Date
    Aug 2004
    Posts
    321
    heh. i just found this thread. for the month of december i was also over my bandwidth for the first time at LT. I had to pay 400 dollars extra for going over. I have no idea how, and the sad thing is i cant even see the graphs because you have to login to the client login as opposed to the account login and i dont know the password, and when i was on the phone and asked the lady, she said she didn't know it and if i didn't have the email with it then im out of luck, and there's no "forgot your password" link on the client login, only the account login. Maybe we were on the same router that went over.
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  23. #73
    Join Date
    Mar 2007
    Location
    Buffalo, NY
    Posts
    188
    You get billed on your usage, not on a router's.
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