Results 51 to 73 of 73
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02-05-2007, 03:51 PM #51Web Hosting Evangelist
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Yeah Sirius, I am pretty sure he just publicly admitted he walk away and left the NOC or company holding the bag....
Originally Posted by sirius0
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02-05-2007, 04:04 PM #52Vice Cheese
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Originally Posted by IG-KyleEmail: info ///at/// honelive.com0
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02-05-2007, 04:18 PM #53Web Hosting Master
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Well the best thing is to go with a company that offer continuance insurance or pay LT $5 for the insurance or alternatively you can hire good admin to take care of your server.
Last edited by bear; 03-08-2007 at 11:39 AM.
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02-05-2007, 05:10 PM #54Web Hosting Master
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I Dont no. What would happen if this happened to you. There should be protection against DDOS attacks.
Thanks,
NathanielSIP Trunking and VoIP Lines, Numbering (DIDs and DDIs), Low Cost Minute add-ons, Secure SIP and VoIP. Business and Enterprise Grade Quality, Low Cost and Highly Competitive. Available at: https://www.voipyonder.com/0
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02-05-2007, 11:34 PM #55Design and Hosting Solutions
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There should be protection against DDOS attacks
as for IG-Kyle -> you just made a nice statement about your business practices and company ethos there, good going.
Sharktech might want to keep their eyes on this guy lol. His website seems to be hosted there at the moment, which incidentally isnt working now due to some mysql error LOL█ Perigee Global Corporation
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02-05-2007, 11:51 PM #56Retired Moderator
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Originally Posted by Beachcomber
SiriusI support the Human Rights Campaign!
Moving to the Tampa, Florida area? Check out life in the suburbs in Trinity, Florida.0
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02-06-2007, 01:15 AM #57Web Hosting Master
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Originally Posted by spaethco
Bittorrent tends not to be 1:1 exactly.Dating Revolution Method - Book on how to meet and attract women0
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02-06-2007, 01:56 PM #58Web Hosting Master
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Originally Posted by IG-Kyle
You can bend over backwards to help clients, but it seems hosting clients nowadays are all out to screw the hosters.
I hope the OP here learned a lesson and now pays attention to his server a bit more closely. I don't quite understand the internal combustion engine, but I watch my speedometer when I drive and make sure my car isn't leaking fluids all over and that all the wheels have air in them...0
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02-06-2007, 04:28 PM #59Web Hosting Guru
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Originally Posted by old_expatUpfront Business Solutions
A Cloud & Microsoft SaaS provider
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02-06-2007, 04:34 PM #60Junior Guru Wannabe
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With ThePlanet, you can have orbit send you a daily email telling you your usage and projecting out your usage for the month. I still check my bandwidth when I'm in orbit (their customer interface/portal) but getting that daily email reminds you to look at it so you spot anything unusual. Otherwise, it might get by the server security/management/monitoring company that you use, at least for a few days, because it just looks like a spike in traffic. Do other providers have something like the daily email of bandwidth usage?
The suggestion about dropping the ethernet link to 10 Mbps is a good one too. I did that a while back, both for cost and to prevent something like this from happening. I also had floodguard until they stopped billing me for it without my requesting it. A bunch of network IDS and DDos protection was rolled into the basic service about that time.
Most dedicated server companies offer you 1000 to 2000 GigaBytes of usage a month, knowing that most servers will only use a fraction of that. The dedicated server market is almost always based on overselling like that. I know I rarely use 1/10th of the monthly allotment and some of that is just going over their internal network to a NAS server to backup my backup drive.
I do think LT should look at his usage over time. If he's been a good customer who only used a fraction of his allotment each month, I could see them working something out for him where he pays part of the overage and gets a stern warning that if it happens again he IS going to have to pay the entire overage. They need to charge him something though, if they sell continuance insurance. I've never used them so I'm not familiar with their service.
Basically, what I'm saying is that the customers have a perception of unfairness when they don't get anything for all the months they don't use 90 % of their bandwidth and the one month they do go over they get a bill about equal to their server cost for a year. I don't know how much bandwidth the OP uses each month, but the gross overselling of bandwidth by the dedicated server rental places really set them up for some bad feelings when a customer goes over.
Of course, these are just my opinions.
-- David0
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02-06-2007, 05:29 PM #61Mr Unmetered
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Originally Posted by lostmind█ SERVSTRA | THE ENTERPRISE CLOUD SERVER & DEDICATED SERVER SPECIALISTS
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02-06-2007, 05:32 PM #62Web Hosting Master
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Me to. It was posted earlier, but. I think it is better to get rid of the det, than lose a value customer, who barley uses his allownce. I have 6 servers and in total they use about 3TB transfer. Each server has 3TB allowance each. So intotal i have 18TB of bandwidth i can use.
Thanks,
NathanielSIP Trunking and VoIP Lines, Numbering (DIDs and DDIs), Low Cost Minute add-ons, Secure SIP and VoIP. Business and Enterprise Grade Quality, Low Cost and Highly Competitive. Available at: https://www.voipyonder.com/0
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02-06-2007, 06:38 PM #63ex. *** *****
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use a 10mbps port if you don't need any more.
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02-06-2007, 11:30 PM #64Web Hosting Guru
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Basically, what I'm saying is that the customers have a perception of unfairness when they don't get anything for all the months they don't use 90 % of their bandwidth and the one month they do go over they get a bill about equal to their server cost for a year.0
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02-06-2007, 11:52 PM #65Web Hosting Guru
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Originally Posted by spaethco
If you want to quote me, that's okay; but please don't imply something as above.0
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02-07-2007, 12:00 AM #66Web Hosting Guru
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Originally Posted by skyaus0
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02-07-2007, 12:06 AM #67Retired Moderator
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I'm sorry for the current situation that you are in. Since this is an unmanaged server, it's technically up to you to monitor these situations. However, if I was LT, I would probably be a little bit more lenient and work out some deal with you.
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02-07-2007, 02:28 PM #68Web Hosting Master
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Hey! Guess what. I have just servived a massive DDOS attack. It only lasted about 6 hours, but from a site that uses about 200megs transfer a month used 40GIGS (so far this month). i just went into the stats of it and had over 3,000,000 page views. On average about about 1000 views a minute. This guy pays for 5GB transfer/mth. I feel like being nice, because he has been a customer with us for over a year. So i am going to let him off it. We dont like letting people pay for DoS accounts. He found out, that he signed up for something he wasn't really getting. Lucky the servers that we attacking us, were in the UK.
Thanks,
NathanielSIP Trunking and VoIP Lines, Numbering (DIDs and DDIs), Low Cost Minute add-ons, Secure SIP and VoIP. Business and Enterprise Grade Quality, Low Cost and Highly Competitive. Available at: https://www.voipyonder.com/0
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02-07-2007, 04:32 PM #69WHT Addict
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If LT offers protection from this kind of problem for only $5 I think it's safe to say they aren't hurting from this relatively small spike in usage. Of course since the OP did not subscribe to this service LT has no reason to eat the overage bill.
Now, if I was in LTs position I'd take into consideration how long the client has been with LT and if they have been a customer for a good amount of time and kept their account paid up I could see giving them a break on part of the bill because it is so excessive. Because as others have said in this thread, do you want to give a client a reason to come stay with you and reccomend you to others? Or get some cash now and possibly force them to cancel service?
Just my $0.02"If life doesn't offer a game worth playing, invent a new one"0
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02-07-2007, 04:42 PM #70Web Hosting Master
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$0.75/gb is very reasonable for most overages, but this is higher than most overages. It may be worth speaking with one of the managers about a settlement, though this would depend on how long you've been with LT and whether you've had problems in the past.
In future though you should opt for their $5 insurance and possible get someone to manage your server for $25-$50/Mo - it will save you time with other server-related issues too. I wouldn't call myself an experienced server manager but I am reasonably technically minded and SSH-capable and have ordered the $5 insurance with my server for this exact reason.0
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03-26-2007, 07:09 PM #71New Member
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I recognize that this thread is several weeks old, but it caught my attention enought that I felt compelled to post into it.
First let me say that I am not in the webhosting business, but I have been in business for a long time. Here are my thoughts on this situation:
0) It's important for me to emphasize that the hosting company has the right to charge whatever it wants up to $2000+ overcharge that the customer agreed to when he got the server. I'm suggesting that the host adjust his charge for good business reasons, but not to try to specifically retain this customer.
1) It's generally a bad business decision to attempt to make profit from customer mistakes. There are some large businesses, think banks for example (overdraft fees, late fees) and cell phone companies, that can get by with it, but small and medium-small businesses will lose in the long run with that type of pricing model. However the business owner is entitled to compensation for the service he provided.
2) The hosting company should do the right thing to have the best effect on its reputation and customer base. It doesn't need to go out of its way to attempt to retain this customer since the customer will likely leave if he has to pay much of an overage charge. Suppose that the host offers to cut the overage charge to $500. The customer will still feel that this is too much since he clearly hasn't taken responsibility for what happend here, and thus the customer will most likely be looking to leave this provider.
3) The host should, on a one-time basis, adjust the charge as follows: The overage charge should be the greater of any incremental charges the host actually incurred, or how much the host would have sold a hosting package with that much bandwidth. This would need to be multiplied by a multiplier due to the fact that when the host sells a plan he expects (hopes) that the person purchasing that plan won't really use all the bandwidth actually included in the plan. To that should be added a substantial administrative fee, such as 50% of the amount just calculated. As an example, suppose that the host actually incurred $100 of extra charges due to this customer's overages. Suppose the plan that the customer had was $200 per month and a plan with the actual amount he used would be $350 per month. In that case the difference between the plans is $150. Let's just assume that the mulitplier is 2 (this is really what the host would like to charge someone who uses the maximum bandwidth in a plan, compared to what he charges someone who uses an average amount on the plan). The best webhost analogy of this is the difference in pricing in a hosting account vs. a reseller account where the host expects that much more of the reseller account would really be used. In this case the overage fee would be $150 * 2 *1.5 = $450.
The host could explain how this was calculated (or not) to the customer. The host should also let the customer know that future overages will be billed at full retail rate.
I think as a consumer of hosting services that if I saw this thread and saw that the host reduced the overage fee from $2000+ to $450 that I would feel that it would be a great host in terms of the way he dealt with customers.
Different people would come up with different figures, and a lot of different techniques would produce fair results. I do know that I would not want to do business with the host if he would not reduce the overage charge at all.0
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03-26-2007, 07:44 PM #72Web Hosting Guru
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heh. i just found this thread. for the month of december i was also over my bandwidth for the first time at LT. I had to pay 400 dollars extra for going over. I have no idea how, and the sad thing is i cant even see the graphs because you have to login to the client login as opposed to the account login and i dont know the password, and when i was on the phone and asked the lady, she said she didn't know it and if i didn't have the email with it then im out of luck, and there's no "forgot your password" link on the client login, only the account login. Maybe we were on the same router that went over.
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03-26-2007, 08:28 PM #73Junior Guru
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You get billed on your usage, not on a router's.
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