Page 1 of 3 123 LastLast
Results 1 to 25 of 73
  1. #1
    Join Date
    Apr 2005
    Posts
    232

    Bandwidth Overage 2786, a big mistake

    I have been with LT for more than 1 year, LT is billing me for December for my server bandwidth usage overage 2786.

    I never use bandwidth more than 300G per month . I got 2 servers from LT.

    Bandwidth Usage for Dec 2006

    http://i12.tinypic.com/4gqokmd.gif
    http://i16.tinypic.com/2ymgkd4.gif


    another server
    Bandwidth Usage for Dec 2006

    http://i3.tinypic.com/2uetbes.gif
      0 Not allowed!

  2. #2
    Join Date
    Dec 2004
    Location
    New York, NY
    Posts
    10,710
    WHM's bandwidth measurement is far from accurate. It is entirely possible that your server was compromised resulting in increased bandwidth usage, or you simply have other usage that WHM is not counting. Basically, WHM is hardly a reference point as to how much bandwidth you've actually used. Sorry, but I don't think you have a case here.
      0 Not allowed!

  3. #3
    Join Date
    Jul 2004
    Location
    Texas
    Posts
    688
    Quote Originally Posted by layer0
    WHM's bandwidth measurement is far from accurate. It is entirely possible that your server was compromised resulting in increased bandwidth usage, or you simply have other usage that WHM is not counting. Basically, WHM is hardly a reference point as to how much bandwidth you've actually used. Sorry, but I don't think you have a case here.
    I was just about to say this. Have you checked your server to make sure it wasn't exploited?
    Hello
      0 Not allowed!

  4. #4
    Join Date
    Sep 2005
    Location
    Albany, NY
    Posts
    3,956
    Ask them to send some mrtg graphs, or any other proof they have of this.
    AYKsolutions.com - High Bandwidth Specialists - 10Gbps/20Gbps+ Unmetered & DDOS Protected
    Over 20+ Global Locations - Asia (Hong Kong, Singapore, Tokyo), Mexico, Brazil, India, Australia, US, CA, EU - Bare Metal and Virtual Cloud. All Managed.
    We are Professional. Painless. Polite.
      0 Not allowed!

  5. #5
    Join Date
    Feb 2005
    Location
    Norway
    Posts
    1,651
    But what do your LT BW Graphs says?

    Heres mine, and where you can see what you have used: Click image for larger version. 

Name:	Image1.jpg 
Views:	565 
Size:	161.4 KB 
ID:	10671

    Log in to http://layeredtech.com/client and see for you self. You make a mistake if you only uses your CP BW monitor.

    So before you do anything, check your BW graphs and then send a mail to LT telling them that you think they have made a mistake, if they have.
    My Top 20 benchmark list (and review site)
    Powered by: Kimsufi, backed up by: Hetzner, DigitalOcean and Vultr.com
    Also using
    SolaDrive.com (56+ months), KnownHost.com (56+ months)
      0 Not allowed!

  6. #6
    Join Date
    Apr 2005
    Posts
    232
    http://i1.tinypic.com/402dy85.gif

    i only use 80 G this month so far, so i think it must be a big mistake

    i have already opened a support ticket .hopefully they will reply me back today.

    thanks
      0 Not allowed!

  7. #7
    Join Date
    Jul 2004
    Location
    Texas
    Posts
    688
    Quote Originally Posted by skyaus
    http://i1.tinypic.com/402dy85.gif

    i only use 80 G this month so far, so i think it must be a big mistake

    i have already opened a support ticket .hopefully they will reply me back today.

    thanks
    Look at last months... you used way more than 80gb.

    It looks like its true.. you really did use this much bw. Graphs don't lie.
    Hello
      0 Not allowed!

  8. #8
    Join Date
    Apr 2003
    Location
    Los Angeles, CA
    Posts
    820
    This month your usage may be 80 GB, but did you look at the bottom of your screen shot for the PREVIOUS month? What about this 15 Mbps outbound traffic for about 14 days? That's your 2.1 Tb. Perhaps your server was exploited and was doing something like a UDP flood. It magically stopped on the 18th. Indeed, it could also be a MRTG error, but I think less likely.
    Pings <1 ms, Unlimited Transfer, Lowest Price: http://localhost/
      0 Not allowed!

  9. #9
    Join Date
    Jul 2003
    Location
    Goleta, CA
    Posts
    5,566
    check /tmp for udp.pl . How much extra are they charging you for the overage. maybe you could negotiate a lower settlement price.
    Last edited by cywkevin; 01-22-2007 at 01:31 AM.
      0 Not allowed!

  10. #10
    Join Date
    Nov 2005
    Location
    Minneapolis, MN
    Posts
    1,648
    LT bills IN + OUT, so that graph shows ~4300GB in traffic last month. 1500GB allotment + 2786 overage = 4286GB.
    Eric Spaeth
    Enterprise Network Engineer :: Hosting Hobbyist :: Master of Procrastination
    "The really cool thing about facts is they remain true regardless of who states them."
      0 Not allowed!

  11. #11
    Join Date
    Feb 2004
    Location
    Atlanta, GA
    Posts
    5,662
    Quote Originally Posted by skyaus
    http://i1.tinypic.com/402dy85.gif

    i only use 80 G this month so far, so i think it must be a big mistake

    i have already opened a support ticket .hopefully they will reply me back today.

    thanks

    You pushed more than 15mbps for over a week straight.

    assuming their RTG wasn't broke for that period they are entirely accurate in billing you that overage.

    You should monitor your servers more closely.
      0 Not allowed!

  12. #12
    Join Date
    May 2004
    Location
    Toronto, Canada
    Posts
    5,105
    I honestly wish that Cpanel would either integrate a proper bandwith tool or just turn this one off. There are so many people thrown off by that. Think of the average user, they don't understand the difference until its too late. I wish it could be turned off of augmented.

    Maybe some enterprising soul should do a mrtg addon for cpanel?
    CloudNexus Technology Services
    Managed Services
      0 Not allowed!

  13. #13
    Join Date
    Aug 2006
    Location
    Richmond, BC, Canada
    Posts
    19
    You should have bought the Bandwidth Overage Protection from them: http://www.layeredtech.com/safety_net.php

    Well, there isnt much you can do right now. I suggest talking to Jeremy(LTADMIN on these forums) from LayeredTech. He might be able to help you out.

    Meisam
      0 Not allowed!

  14. #14
    Join Date
    Sep 2003
    Location
    Thailand
    Posts
    346
    Things like this are the scariest in the world for me and why I'm shopping for an unmetered dedicated server. I don't need the bandwidth, but I need the peace of mind.

    I wonder how many users have that same mindset?
      0 Not allowed!

  15. #15
    Aah I remeber those days. In fact I had personal experience maybe 6 years ago when I had a hobby site when my bandwidth over usage was over 1000GB

    I was charged enormously but accepted the fault and paid the hefty bills

    I wonder if LT will let you slide?
    Psychz Networks - Dedicated Servers, Co-location | PhotonVPS - SSD Cloud | YardVPS - Storage VPS
    True Layer 7 DDoS Mitigation | BGP Optimized by Noction Intelligent Routing | Asia-Pacific Low Latency Routes
    Los Angeles, CA | Dallas, TX | Ashburn, VA | London, UK | Amsterdam, NL | Johannesburg, ZA
      0 Not allowed!

  16. #16
    Join Date
    Nov 2005
    Location
    Minneapolis, MN
    Posts
    1,648
    Going unmetered is a rather inelegant solution to this problem as it doesn't address the issue directly. Knowing what is happening on your server is an important part of server management, and I think it's the largest element that is lost by the cPanel crowd. The original intent of cPanel was to ease the burden of administrators by automating common tasks associated with web hosting. Look at cPanel like the cruise control on your car. Having cruise control doesn't absolve you from driving the car, it just makes part of the driving process easier. Anyone running with the assumption that cPanel (or any control panel) is all you need for server management is just setting themselves up for a disaster.

    Situations like this can be easily avoided by periodically checking the traffic graphs provided by your host or rolling your own bandwidth monitoring solution. Something really easy to do would be to install VNStat and then create a file in /etc/cron.daily/ that contains the following:
    Code:
    /usr/bin/vnstat | /bin/mail -s "server.somedomain.tld traffic stats" you@yourdomain.tld
    In less than 10 minutes you can be setup to get daily e-mails about how much traffic your server used yesterday.
    Eric Spaeth
    Enterprise Network Engineer :: Hosting Hobbyist :: Master of Procrastination
    "The really cool thing about facts is they remain true regardless of who states them."
      0 Not allowed!

  17. #17
    Join Date
    Apr 2005
    Posts
    232
    HI, guys, Jeremy rang me today, but i missed his call.
    then i ring Jeremy back today and he was not there..

    Thanks for your help.

    I am in Sydney, Australia
      0 Not allowed!

  18. #18
    Look at the mrtg,server should be hacked.

    To skyaus: Not found you at IM these days
      0 Not allowed!

  19. #19
    Join Date
    Feb 2004
    Location
    Fort Worth, TX
    Posts
    2,586
    This is a big reason why I truly love ThePlanet's support as anytime I have bandwidth isues or high bandwidth output/input I get an email or a call.
    www.JGRoboMarketing.com / "Automate. Grow. Repeat"
    █ Office: (800) 959-0182 / A KEAP Certified Developer (KCD)
      0 Not allowed!

  20. #20
    Join Date
    Sep 2003
    Location
    Thailand
    Posts
    346
    Quote Originally Posted by spaethco
    Going unmetered is a rather inelegant solution to this problem as it doesn't address the issue directly.
    Going unmetered my not be "elegant", but it is better than being in fear of a runaway application (like a crawler) for a newbie like me.

    Quote Originally Posted by spaethco
    Knowing what is happening on your server is an important part of server management, and I think it's the largest element that is lost by the cPanel crowd.
    Knowing what is going on implies that I "understand" and, quite simply, I don't.

    <snip CPanel bashing>

    Quote Originally Posted by spaethco
    Situations like this can be easily avoided by periodically checking the traffic graphs provided by your host or rolling your own bandwidth monitoring solution.
    Quite frankly, I would rather spend the time thinking about my business than figuring out how to do something I'm very bad at doing.
      0 Not allowed!

  21. #21
    Join Date
    May 2005
    Location
    New York
    Posts
    737
    either go with softlayer and get continuance insurance, hire external management services, go with a fully managed provider or else be prepared to pay these types of bills more than rarely :-) hmmmm
    Perigee Global Corporation
    Design, Development and Hosting Solutions
    Dedicated Servers, CDN, Hosted E-Mail, Web Hosting, VPS & Cloud Servers
    1.212.400-7632 www.perigeeglobal.com
      0 Not allowed!

  22. #22
    Join Date
    Mar 2003
    Posts
    1,584
    "continuance insurance" what is this?

    Unmetered is a big plus in this situation.
      0 Not allowed!

  23. #23
    Join Date
    Nov 2002
    Posts
    544
    I do not mean this to be a bash to the OP but a word of caution to him and some others I have seen....

    100mbps port (has to be to push this) plus a unmanaged server provider....add a touch of "can't or do not want to afford PSM to secure and update server software", Mix with a novice webmaster/admin and you now have a Huge Bandwidth bill in the oven waiting to happen.

    LT allows you 2000GB I believe ..So first step IMHO is dial back that 100mbps port to 10...worse case you get dinged for 3200 GB and a 1200GB overage...and that assumes you get exploited and they push the port full throttle 5 seconds AFTER your last months graphs have been finalized and the full 30 days before they get caught and cleaned out. Also, if someone is pushing that through the port...even if you have NO idea what is wrong you will know something is...15mbps on a 100mbps port may slow the server but will not bring it to a crawl, 10mbps on a 10mbps port will slow things to a crawl..

    Next...hire a server management company or leave LT, pay a little more and get a managed company to help you run the server...The $25-$50 premuim you will pay or the monthly cost from a server management company will be a lot less than that bandwidth bill even if it only happens once a year.

    It would be nice if LT can do something for you, but at the end of the day they do not have to at all, it is your negligence and may very well be a bitter and very expensive lesson learned....

    OK, just cause I have to ask...So when the backup drive goes do you have a backup plan (2nd area most neglected, usually ignored and left to chance....)...??????..Do you have a 2nd backup drive or offsite backups ?

    I hope this works out for you I really do...and I hope that others pay attention to what can happen if you are not careful.






    Quote Originally Posted by skyaus
    I have been with LT for more than 1 year, LT is billing me for December for my server bandwidth usage overage 2786.

    I never use bandwidth more than 300G per month . I got 2 servers from LT.

    Bandwidth Usage for Dec 2006

    http://i12.tinypic.com/4gqokmd.gif
    http://i16.tinypic.com/2ymgkd4.gif


    another server
    Bandwidth Usage for Dec 2006

    http://i3.tinypic.com/2uetbes.gif
      0 Not allowed!

  24. #24
    Join Date
    Nov 2005
    Location
    Minneapolis, MN
    Posts
    1,648
    Quote Originally Posted by old_expat
    Going unmetered my not be "elegant", but it is better than being in fear of a runaway application (like a crawler) for a newbie like me.
    Going unmetered because you are uncertain of your bandwidth usage is one thing, but there's usually a non-trivial cost associated with getting an unmetered server. In certain cases being "unmetered" might not be enough, as companies like FDC Servers will still suspend your server for unreasonable runaway usage. It's important that abuse situations get taken care of quickly, as certain exploits (ie, spam flooding) can have long lasting consequences that can take dozens of tech hours to clean up.

    Quote Originally Posted by old_expat
    Quite frankly, I would rather spend the time thinking about my business than figuring out how to do something I'm very bad at doing.
    Fair enough, but just because you don't want to take responsibility for doing it yourself doesn't mean it still doesn't need to be done. Clearly having your server exploited is counter-productive to running your business. If you were to take the extra cash that you're willing to pay for an unmetered server and funnel that money into hiring a server management company I think the entire situation becomes more favorable.

    I'm not intending this to be a slam on anyone that doesn't want to get involved with the in-depth management of their server. There are big merits to focusing on your business and not worrying about the day-to-day operations of your infrastructure. I think it is important, however, to make sure that somebody is minding those details so that things don't degrade to the point of affecting the operation of your business.
    Eric Spaeth
    Enterprise Network Engineer :: Hosting Hobbyist :: Master of Procrastination
    "The really cool thing about facts is they remain true regardless of who states them."
      0 Not allowed!

  25. #25
    Join Date
    Dec 2004
    Location
    New York, NY
    Posts
    10,710
    There are big merits to focusing on your business and not worrying about the day-to-day operations of your infrastructure. I think it is important, however, to make sure that somebody is minding those details so that things don't degrade to the point of affecting the operation of your business.
    Couldn't have said it better myself.
      0 Not allowed!

Page 1 of 3 123 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •