Results 1 to 25 of 73
-
01-21-2007, 08:04 PM #1Junior Guru
- Join Date
- Apr 2005
- Posts
- 232
Bandwidth Overage 2786, a big mistake
I have been with LT for more than 1 year, LT is billing me for December for my server bandwidth usage overage 2786.
I never use bandwidth more than 300G per month . I got 2 servers from LT.
Bandwidth Usage for Dec 2006
http://i12.tinypic.com/4gqokmd.gif
http://i16.tinypic.com/2ymgkd4.gif
another server
Bandwidth Usage for Dec 2006
http://i3.tinypic.com/2uetbes.gif0
-
01-21-2007, 08:08 PM #2Eternal Member
- Join Date
- Dec 2004
- Location
- New York, NY
- Posts
- 10,710
WHM's bandwidth measurement is far from accurate. It is entirely possible that your server was compromised resulting in increased bandwidth usage, or you simply have other usage that WHM is not counting. Basically, WHM is hardly a reference point as to how much bandwidth you've actually used. Sorry, but I don't think you have a case here.
0
-
01-21-2007, 08:12 PM #3Web Hosting Master
- Join Date
- Jul 2004
- Location
- Texas
- Posts
- 688
Originally Posted by layer0Hello0
-
01-21-2007, 08:14 PM #4Web Hosting Master
- Join Date
- Sep 2005
- Location
- Albany, NY
- Posts
- 3,956
Ask them to send some mrtg graphs, or any other proof they have of this.
AYKsolutions.com - High Bandwidth Specialists - 10Gbps/20Gbps+ Unmetered & DDOS Protected
Over 20+ Global Locations - Asia (Hong Kong, Singapore, Tokyo), Mexico, Brazil, India, Australia, US, CA, EU - Bare Metal and Virtual Cloud. All Managed.
We are Professional. Painless. Polite.0
-
01-21-2007, 08:15 PM #5Norwegian polar bear hunter
- Join Date
- Feb 2005
- Location
- Norway
- Posts
- 1,651
But what do your LT BW Graphs says?
Heres mine, and where you can see what you have used:
Log in to http://layeredtech.com/client and see for you self. You make a mistake if you only uses your CP BW monitor.
So before you do anything, check your BW graphs and then send a mail to LT telling them that you think they have made a mistake, if they have.My Top 20 benchmark list (and review site)
Powered by: Kimsufi, backed up by: Hetzner, DigitalOcean and Vultr.com
Also using SolaDrive.com (56+ months), KnownHost.com (56+ months)
0
-
01-22-2007, 12:39 AM #6Junior Guru
- Join Date
- Apr 2005
- Posts
- 232
http://i1.tinypic.com/402dy85.gif
i only use 80 G this month so far, so i think it must be a big mistake
i have already opened a support ticket .hopefully they will reply me back today.
thanks0
-
01-22-2007, 12:46 AM #7Web Hosting Master
- Join Date
- Jul 2004
- Location
- Texas
- Posts
- 688
Originally Posted by skyaus
It looks like its true.. you really did use this much bw. Graphs don't lie.Hello0
-
01-22-2007, 12:48 AM #8Web Hosting Master
- Join Date
- Apr 2003
- Location
- Los Angeles, CA
- Posts
- 820
This month your usage may be 80 GB, but did you look at the bottom of your screen shot for the PREVIOUS month? What about this 15 Mbps outbound traffic for about 14 days? That's your 2.1 Tb. Perhaps your server was exploited and was doing something like a UDP flood. It magically stopped on the 18th. Indeed, it could also be a MRTG error, but I think less likely.
Pings <1 ms, Unlimited Transfer, Lowest Price: http://localhost/0
-
01-22-2007, 01:17 AM #9Predatory Poster
- Join Date
- Jul 2003
- Location
- Goleta, CA
- Posts
- 5,566
check /tmp for udp.pl . How much extra are they charging you for the overage. maybe you could negotiate a lower settlement price.
Last edited by cywkevin; 01-22-2007 at 01:31 AM.
0
-
01-22-2007, 01:22 AM #10Web Hosting Master
- Join Date
- Nov 2005
- Location
- Minneapolis, MN
- Posts
- 1,648
LT bills IN + OUT, so that graph shows ~4300GB in traffic last month. 1500GB allotment + 2786 overage = 4286GB.
Eric Spaeth
Enterprise Network Engineer :: Hosting Hobbyist :: Master of Procrastination
"The really cool thing about facts is they remain true regardless of who states them."0
-
01-22-2007, 02:00 AM #11Managed Service Provider
- Join Date
- Feb 2004
- Location
- Atlanta, GA
- Posts
- 5,662
Originally Posted by skyaus
You pushed more than 15mbps for over a week straight.
assuming their RTG wasn't broke for that period they are entirely accurate in billing you that overage.
You should monitor your servers more closely.0
-
01-22-2007, 02:24 AM #12Retired Moderator
- Join Date
- May 2004
- Location
- Toronto, Canada
- Posts
- 5,105
I honestly wish that Cpanel would either integrate a proper bandwith tool or just turn this one off. There are so many people thrown off by that. Think of the average user, they don't understand the difference until its too late. I wish it could be turned off of augmented.
Maybe some enterprising soul should do a mrtg addon for cpanel?CloudNexus Technology Services
Managed Services0
-
01-22-2007, 02:47 AM #13Newbie
- Join Date
- Aug 2006
- Location
- Richmond, BC, Canada
- Posts
- 19
You should have bought the Bandwidth Overage Protection from them: http://www.layeredtech.com/safety_net.php
Well, there isnt much you can do right now. I suggest talking to Jeremy(LTADMIN on these forums) from LayeredTech. He might be able to help you out.
Meisam0
-
01-22-2007, 03:55 AM #14Web Hosting Guru
- Join Date
- Sep 2003
- Location
- Thailand
- Posts
- 346
Things like this are the scariest in the world for me and why I'm shopping for an unmetered dedicated server. I don't need the bandwidth, but I need the peace of mind.
I wonder how many users have that same mindset?0
-
01-22-2007, 04:06 AM #15Web Hosting Master
- Join Date
- Jul 2004
- Posts
- 778
Aah I remeber those days. In fact I had personal experience maybe 6 years ago when I had a hobby site when my bandwidth over usage was over 1000GB
I was charged enormously but accepted the fault and paid the hefty bills
I wonder if LT will let you slide?Psychz Networks - Dedicated Servers, Co-location | PhotonVPS - SSD Cloud | YardVPS - Storage VPS
True Layer 7 DDoS Mitigation | BGP Optimized by Noction Intelligent Routing | Asia-Pacific Low Latency Routes
Los Angeles, CA | Dallas, TX | Ashburn, VA | London, UK | Amsterdam, NL | Johannesburg, ZA0
-
01-22-2007, 04:28 AM #16Web Hosting Master
- Join Date
- Nov 2005
- Location
- Minneapolis, MN
- Posts
- 1,648
Going unmetered is a rather inelegant solution to this problem as it doesn't address the issue directly. Knowing what is happening on your server is an important part of server management, and I think it's the largest element that is lost by the cPanel crowd. The original intent of cPanel was to ease the burden of administrators by automating common tasks associated with web hosting. Look at cPanel like the cruise control on your car. Having cruise control doesn't absolve you from driving the car, it just makes part of the driving process easier. Anyone running with the assumption that cPanel (or any control panel) is all you need for server management is just setting themselves up for a disaster.
Situations like this can be easily avoided by periodically checking the traffic graphs provided by your host or rolling your own bandwidth monitoring solution. Something really easy to do would be to install VNStat and then create a file in /etc/cron.daily/ that contains the following:
Code:/usr/bin/vnstat | /bin/mail -s "server.somedomain.tld traffic stats" you@yourdomain.tld
Eric Spaeth
Enterprise Network Engineer :: Hosting Hobbyist :: Master of Procrastination
"The really cool thing about facts is they remain true regardless of who states them."0
-
01-22-2007, 10:29 AM #17Junior Guru
- Join Date
- Apr 2005
- Posts
- 232
HI, guys, Jeremy rang me today, but i missed his call.
then i ring Jeremy back today and he was not there..
Thanks for your help.
I am in Sydney, Australia0
-
01-22-2007, 06:28 PM #18Web Hosting Master
- Join Date
- Sep 2004
- Posts
- 760
Look at the mrtg,server should be hacked.
To skyaus: Not found you at IM these days0
-
01-22-2007, 07:03 PM #19Business Consultant Manager
- Join Date
- Feb 2004
- Location
- Fort Worth, TX
- Posts
- 2,586
This is a big reason why I truly love ThePlanet's support as anytime I have bandwidth isues or high bandwidth output/input I get an email or a call.
█ www.JGRoboMarketing.com / "Automate. Grow. Repeat"
█ Office: (800) 959-0182 / A KEAP Certified Developer (KCD)0
-
01-22-2007, 08:51 PM #20Web Hosting Guru
- Join Date
- Sep 2003
- Location
- Thailand
- Posts
- 346
Originally Posted by spaethco
Originally Posted by spaethco
<snip CPanel bashing>
Originally Posted by spaethco0
-
01-22-2007, 09:20 PM #21Design and Hosting Solutions
- Join Date
- May 2005
- Location
- New York
- Posts
- 737
either go with softlayer and get continuance insurance, hire external management services, go with a fully managed provider or else be prepared to pay these types of bills more than rarely :-) hmmmm
█ Perigee Global Corporation
█ Design, Development and Hosting Solutions
█ Dedicated Servers, CDN, Hosted E-Mail, Web Hosting, VPS & Cloud Servers
█ 1.212.400-7632 www.perigeeglobal.com0
-
01-22-2007, 09:25 PM #22Registered User
- Join Date
- Mar 2003
- Posts
- 1,584
"continuance insurance" what is this?
Unmetered is a big plus in this situation.0
-
01-22-2007, 09:54 PM #23Web Hosting Evangelist
- Join Date
- Nov 2002
- Posts
- 544
I do not mean this to be a bash to the OP but a word of caution to him and some others I have seen....
100mbps port (has to be to push this) plus a unmanaged server provider....add a touch of "can't or do not want to afford PSM to secure and update server software", Mix with a novice webmaster/admin and you now have a Huge Bandwidth bill in the oven waiting to happen.
LT allows you 2000GB I believe ..So first step IMHO is dial back that 100mbps port to 10...worse case you get dinged for 3200 GB and a 1200GB overage...and that assumes you get exploited and they push the port full throttle 5 seconds AFTER your last months graphs have been finalized and the full 30 days before they get caught and cleaned out. Also, if someone is pushing that through the port...even if you have NO idea what is wrong you will know something is...15mbps on a 100mbps port may slow the server but will not bring it to a crawl, 10mbps on a 10mbps port will slow things to a crawl..
Next...hire a server management company or leave LT, pay a little more and get a managed company to help you run the server...The $25-$50 premuim you will pay or the monthly cost from a server management company will be a lot less than that bandwidth bill even if it only happens once a year.
It would be nice if LT can do something for you, but at the end of the day they do not have to at all, it is your negligence and may very well be a bitter and very expensive lesson learned....
OK, just cause I have to ask...So when the backup drive goes do you have a backup plan (2nd area most neglected, usually ignored and left to chance....)...??????..Do you have a 2nd backup drive or offsite backups ?
I hope this works out for you I really do...and I hope that others pay attention to what can happen if you are not careful.
Originally Posted by skyaus0
-
01-22-2007, 10:12 PM #24Web Hosting Master
- Join Date
- Nov 2005
- Location
- Minneapolis, MN
- Posts
- 1,648
Originally Posted by old_expat
Originally Posted by old_expat
I'm not intending this to be a slam on anyone that doesn't want to get involved with the in-depth management of their server. There are big merits to focusing on your business and not worrying about the day-to-day operations of your infrastructure. I think it is important, however, to make sure that somebody is minding those details so that things don't degrade to the point of affecting the operation of your business.Eric Spaeth
Enterprise Network Engineer :: Hosting Hobbyist :: Master of Procrastination
"The really cool thing about facts is they remain true regardless of who states them."0
-
01-22-2007, 10:36 PM #25Eternal Member
- Join Date
- Dec 2004
- Location
- New York, NY
- Posts
- 10,710
There are big merits to focusing on your business and not worrying about the day-to-day operations of your infrastructure. I think it is important, however, to make sure that somebody is minding those details so that things don't degrade to the point of affecting the operation of your business.0