Thanks, that is good info. How can I tell whether I am logged in to the admin account or some lesser account? My client is a bit senile and has given me a bunch of scraps of paper with various IP addresses and usernames etc. and this is the only one I can get working.
Again, sorry for the n00b Q's & thanks for your patience.
Do you have full access to the server, or do you have only a shared/reseller account? If you have "Server" and "Modules" in the navigation panel (on the left side), then you are logged in with the admin account.
If you don't have full access to the server or at least Plesk, you can ask your hosting company to migrate the account for you. Most hosting companies can do this for free or for a small fee. You would need to provide them with the IP address of the server where the account is currently located, username, password, and root or sudo password.
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Thanks guys, I've been on to the server support people, and it appears that the username and password were not root. I've put the ball back in the clients court & asked that he supply root access. Hopefully then I will be able to get this straightened out