My laptop got a virus about two weeks ago, and I havent been able to have it fixed yet (which isnt really my fault, but thats another story). Everytime I turn it on it gives me that screen that gives me a choice to log into safe mode or log in normally, etc.etc., but when I choose any of them it loops back to that same screen.
Does anyone know how I can restore windows from this point? The laptop didn't come with a recovery disk and I didn't make one on my own. I tried to use a disk for a dell computer and it didn't work at all. Would it work if I got the windows software and tried to install that? Or is there any place online that I can download the recovery, burn it, and then put it on my laptop?
Be careful, that product key will most likely only work with the OEM version of the OS that shipped with the manufacturer (a generic XP disc won't like that product key).
Call your manufacturer (I think you said it was Dell?) and see if they'll ship you a replacement Windows disc. Dell recently did this for me for one of my 3-year old desktops that was far past warranty.
I have a one year old Dell desktop that came with their recovery disk. It appears to be just a generic XP install but I'm not sure. My niece has a Gateway notebook and did not create a recovery disk like the OP. Do you guys think the Dell disk would work in the Gateway notebook? I do have the product key on the label of the notebook.
In addition, is it possible to create a recovery disk for her so I don't have to run over there with my disk every time she crashes the notebook?
Would it work if I got the windows software and tried to install that?
Well this certainly would work!
If you have access to a Windows installation disc, you could just start afresh by doing a clean installation. You will obviously have to install any additional Dell-specific drivers afterwards, but these can be downloaded for free from the Dell website.