Results 1 to 3 of 3
  1. #1
    Join Date
    Apr 2006
    Location
    Manila, Philippines
    Posts
    3

    Unseen E-mail or Used Mail Quota

    Hi Guys,

    I just want to ask some question if some of you experience this problem with Cpanel.

    When I open my Cpanel and go to my e-mail accounts the disk quota show that I have e-mail or there's a consumed disk space for my e-mail accounts.
    However, I'm downloading this all to my outlook and I even clean the spam box.

    When I try to open each e-mail account from Cpanel using webmail and check the Inbox, Draft, Sent, Trash or other folder; I really don't see any e-mail here.

    I already try re-creating each e-mail account but this keeps repeating.
    My provider said that this is a Cpanel bug which I want to verify to our expert here. If this is really a known issue to some of you.

    I'm wondering why Cpanel shows that I have e-mail to all my email account even I don't have e-mail.

    I hope somebody can answer my question and help me.

    Thanks

    Gene

  2. #2
    Join Date
    Nov 2005
    Location
    Boston
    Posts
    816
    We have not had any probems like this although mail problems can be a pain to figure out. Are you a hosteee or hoster? If you are a hosting company you can try submitting a ticket to cpanel. Best of luck
    Dimension Servers / Toll-Free: 1-888-750-6942
    RapidSSL Cert Included with ALL Reseller & Ultra Accounts
    24x7x365 Unbeatable Technical Support!
    Shared CPanel Hosting // Reseller WHM Hosting Solutions

  3. #3
    Join Date
    Oct 2003
    Location
    Chattanooga
    Posts
    8,985
    plainip,

    If you've recently upgraded to 'maildir' from 'mailbox' you'll want to delete the maildirsize file as it contains the quota data for the mailbox.

    This will clear it and allow everything to go through.
    David
    Web hosting by Fused For businesses with more important things to do than worry about their hosting.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •