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  1. #1

    Thumbs down ResellerWorkz / servstra poor service

    Hi,

    I am with ResellerWorkz / servstra from last 2 years. Their service was fast and very reliable upto few month back. Now their service is very very poor. Now they have non - tech persons.

    My servers are going down again and again 1-2 times a day. And when i post a request they dont even bother to reply for hrs of time. After that they reply they have asked datacenter to reboot the server. I lost more then 60% of my business now. When i ask them to change the server they cooly reply it will not help me.

    They are not able to fix the issues. Even now my server is down....... from last 2 hrs. i have raised a request 1:30 mins before still no reply just their auto responders emails.
    .


    Now i will move all my servers to other company very soon. If you all have any recommendations do let me know.

    <<Snipped>>
    Last edited by anon-e-mouse; 01-20-2007 at 03:37 AM.
    www.a1domainhosting.com :: www.topwebhostreward.com Best in support and quality

  2. #2
    Join Date
    May 2005
    Posts
    441
    I would personally recommend another reseller of LT/Softlayer www.server4sale.com - unbeatable pricing, and unmatched support.

    Do a search for some reviews on them, you'll be pleased

  3. #3
    Join Date
    Dec 2006
    Posts
    280
    Quote Originally Posted by pixeldawn
    I would personally recommend another reseller of LT/Softlayer www.server4sale.com - unbeatable pricing, and unmatched support.

    Do a search for some reviews on them, you'll be pleased
    Do you personally use their service?

  4. #4
    Join Date
    Jul 2001
    Location
    Melbourne, AU
    Posts
    1,392
    Quote Originally Posted by a1domainhosting
    Hi,

    I am with ResellerWorkz / servstra from last 2 years. Their service was fast and very reliable upto few month back. Now their service is very very poor. Now they have non - tech persons.

    My servers are going down again and again 1-2 times a day. And when i post a request they dont even bother to reply for hrs of time. After that they reply they have asked datacenter to reboot the server. I lost more then 60% of my business now. When i ask them to change the server they cooly reply it will not help me.

    They are not able to fix the issues. Even now my server is down....... from last 2 hrs. i have raised a request 1:30 mins before still no reply just their auto responders emails.
    .


    Now i will move all my servers to other company very soon. If you all have any recommendations do let me know.

    <<Snipped>>
    I have already replied to your other post on WHT regarding the reason as to why there may of been the delay in replying to your support ticket. We have just recovered from a shocking day today where by the server that hosts our ticket system crashed. More about that at http://www.webhostingtalk.com/showthread.php?t=578073.

    Again, please PM me your server ID so that I can look into this further.
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