Here are some frequently asked questions:
Q. How long have you been in business?
A. We have been providing webhosting services since March of 2003.
Q. Do you offer a moneyback guarantee? What are the conditions for eligibility?
A. We have a 30 Day unconditional money back guarantee!
Q. What's your uptime guarantee?
A. We have a 99.5%+ Uptime guarantee.
Q. What methods do you accept for payment?
A. Currently we accept payments made via Direct Credit Card Procesing or PAYPAL - VISA, MasterCard, American Express, Discover, VISA/MC debit cards.
Q: Do you have a site builder?
A: Yes we include a free site builder for all of our hosting packages. You can view demo here.
Q. What are the DNS servers for your hosting?
A. They will be emailed to you after you signup.
Q. If I go over my bandwidth limit for the month, what happens?
A. If you use up your amount of bandwidth, we will put up a suspended page for your site, heres the suspended page,
http://happy.cirtexhosting.com/suspended.page/
You will not be charged for overage fees and will be able to upgrade your Plan at anytime.
Q. Can I upgrade or downgrade my account?
A. Yes, you may upgrade or downgrade your account anytime you like.
Q. Are you a Reseller?
A. No, we're not a reseller, we have root access to and manage our own servers.
Q: Where can I speed test your connection?
A: Click here for a speedtest:
http://cirtexhosting.com/speedtest
Q. Will you place any ads on my site?
A. CirtexHosting will NOT place any ads on your site.
Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.
Q: Can I ping one of your servers?
A: Yes, try CirtexHosting.com
Q. Is PHP Safe Mode Turned On?
A. No We have safe mode turned off.
Q. Do you offer shell access?
A. Yes we do. Please contact Support so it can be activated for your account.
Q: Who is your ISP?
A: We're currently running BGP4 (border gateway routing protocol) with various ISPs to maintain the speed and uptime. If one backbone line goes down, it will balance the load to the others. If one line gets congested, it will load balance the traffic. Please visit
www.cirtexhosting.com/about.shtml
Q: Do you offer any control panels, if so do you have a demo?
A: Yes, we use CPanel, for cpanel demo please go to demo.cirtexhosting.com. Resellers please click here to demo our WebHostManager.
Q. Can I host friends?
A. Yes, you may host your friends.
Q. How long does it take to setup my account?
A. Your account will be setup instantly and your account info will be emailed to you.
Q. Are there any hidden costs, or setup fees?
A. No.
Q. Can I password protect directories?
A. Yes you can password protect directory's within CPanel.
Q: How can I view my site when my domain is still propagating?
A: You'll be given the link in your welcome email after signup.
Q: Do you allow Adult Content?
A: Yes, we allow legal adult content on our hosting services.
Cheers
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