Greetings of the New Year!!

U&D Square is accepting orders under following support plans:

Support Plans

A) True 24x7 Full support (Shared):
Support Includes unlimited help desk support with 30 min. response and 2 hrs resolution. Unlimited live chat, server management and server monitoring.
Description:: Shared 24x7 support by level2-level3 administrators. Computer engineer+ RHCE or MCSE + Minimum 2-3 years of experience in providing web-hosting support. Familiar with all widely used control panels For Windows/Linux and ability to work on both the OS. Maximum 30 min. response time is guaranteed and 2 hrs resolutions.
Costing:Starting from $1299 to $1799 per team per month

B) True 24x7 Full support (Dedicated):
Dedicated support Includes unlimited help desk support with 15 min. response and 2 hrs resolution. Unlimited live chat, server management and server monitoring , security , updated, upgrades etc.
Description:: Dedicated 24x7 support by Level2 & level3 administrators. Computer engineers+ RHCE or MCSE + Minimum 2-6 years of experience in providing web-hosting support. Familiar with all widely used control panels For Windows/Linux and ability to work on both the OS. 15 min. response and 2 hrs resolutions. If problem is complex or time consuming then follow up mail every hr. until problem is resolved. Total 4 administrators in one team. 4th admin would be backup admin that will work during weekly/other off of other three administrators. Live Camera access to watch your team on mobile/pda/laptop or pc. Phone access to team for contacting datacenters/Client.
Costing:$1599 to $3000 per team per month

C) Dedicated Delivery Center

U&D Square’s Dedicated Delivery Center (DDC) is a outsourcing solution which works on BOT (Built, Operate, Transfer) or BOM (Built, Operate, Manage) model. We setup and operate a dedicated delivery center for your organization, at our offshore facility in India. Each DDC is customized to your requirements and we provide flexible options for security levels, isolation levels and management oversight. These DDC can be used to deliver software development, Technical support, Helpdesk Support, Application Development or maintenance, Testing or other function / non functional projects.

The DDC will cater exclusively to client’s requirements. It will be fully aligned with the processes and standards of your organization. Or in other words you can call it a mirror image of your existing setup. Periodic status and other reports covering metrics data are provided to the client for monitoring and decision-making.

Customers that are leveraging our DDC solution are experiencing the following benefits:
  • Seamless augmentation to the Customer's team.
  • Cost savings up to 60% depending upon the nature of engagement.
  • Total freedom to propagate Customer's own corporate procedures, systems and management techniques.
  • Assured utilization rates and productivity.
  • Time zone difference can be exploited to fasten development time. A 24-Hour cycle can be kept, which will speed up execution time.
  • Significant cost saving on infrastructure and manpower yet improving quality.
  • Cost and time saving on the long period that will be needed for setting up offshore subsidiary with an option to migrate the operation if engagement is BOT.
  • Ramp up/ downsize resource at relative short notice.
  • HR and Operational issues taken care by us.

Costing:contact us via e-mail for costing.

Ultimate Infrastructure:
  • Windows + Linux based hi-tech computer systems
  • 3500 sq. feet office space with sitting capacity of 250 people in three shifts.
  • 2 MBPS line with load balancing for 99.99% uptime.
  • Up to 8 hrs UPS backup + 40 KVA Generator for redundant power supply for whole facility.
  • Maximum security to your data via hardware and software firewall and antivirus.
  • 24x7 access to the VoIP so that your team can talk to you all the time.
  • 24x7 live camera access to see your team working for you.

High quality Resources:
  • Top quality experienced resources top support Windows and Linux based control panels and servers.
  • Deeper understanding of all widely used Control Panels.
  • All admins have done MRS (Minimum Requirement Skills) for hosting support.
  • Replacements guarantee with in 24 hrs if any of the team member is not performing as per your expectations.
  • One project manager available all the time to resolve any internal issue.

Maximum Transparency:
  • Select the Dedicated plan and review the resumes of available resources.
  • Select the resources that suite best to you and schedule the interview
  • Talk to the resources online ( chat + webcam) or via phone
  • Take a peek at the workplace via live CCTV, watch your team working 24x7 on your mobile, PDA, laptop or computer.
  • Sign NDA and SLA for assured service quality.

For further details please send your inquires or visit our website.. You can also send the request From here

Note: Please note that the "Live Chat" on our website is not for sales support , it may not be active 24x7 for this offer. If you have any question the best way is contact us via e-mail or From our website

Thank you.
Engagement Manager