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Thread: GNAX problems?
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01-10-2007, 08:11 PM #1Web Hosting Guru
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GNAX problems?
Is anyone having trouble getting to their servers at GNAX right now?
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01-10-2007, 08:13 PM #2Junior Guru Wannabe
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Yep, I'm putting a ticket in right now, but if it's not just me, I'm sure they're working on it
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01-10-2007, 08:16 PM #3Aspiring Evangelist
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I just had 2 servers go down. The APC for one of them is down but the other one is up.
I checked at the GNAX forum and no announcements.
I hope they don't take too long getting things back up.
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01-10-2007, 08:16 PM #4Junior Guru
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Just called, They are working on it
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01-10-2007, 08:17 PM #5Junior Guru Wannabe
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Yes, I talked on the phone with JaguarPC and they told me GNAX was having some major issues. They told me it wouldn't take too long to be fixed.
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01-10-2007, 08:18 PM #6Web Hosting Evangelist
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36 servers down here.
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01-10-2007, 08:19 PM #7Aspiring Evangelist
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Someone started a thread at the GNAX forum: http://www.tranxactglobal.com/forum/...ead.php?t=1128
I'd hate to have 36 servers to worry about being down!
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01-10-2007, 08:23 PM #8Web Hosting Evangelist
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/me blushes
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01-10-2007, 08:27 PM #9Founder - Jaguarpc
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I wish we only had as few as 36 servers there affected, sigh
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01-10-2007, 08:29 PM #10Web Hosting Evangelist
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Greg,
We feel your pain. ;(
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01-10-2007, 08:30 PM #11Junior Guru Wannabe
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Hey Greg.
What has GNAX said? I've got many sites in my JaguarPC VPS
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01-10-2007, 08:30 PM #12Aspiring Evangelist
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Originally Posted by Jag
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01-10-2007, 08:33 PM #13Founder - Jaguarpc
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yeah and seems other networks are also affected , must be some massive routing issue somewhere. Our 69.73 range is split between houston and atlanta, all the atlanta ones are out right now. I dont pretend to be a network engineer or know the details, but I'll no doubt be replying about this for days when I know.
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01-10-2007, 08:33 PM #14Invented the Internet
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Anyone know the reason or ETA on a fix?
--Tina
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01-10-2007, 08:33 PM #15Web Hosting Master
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We currently have one of our core routers down, our 2 most senior techs are on site working on the issue. We have spare parts for all routers so the issue will be resolved shortly.
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01-10-2007, 08:41 PM #16Managed Service Provider
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Originally Posted by Gnax|Jordan
Any ETA and what specific network segments are impacted
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01-10-2007, 08:43 PM #17WHT Addict
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Wow. I was bitching because my server monitor lost track of my servers for 2 minutes around 6:57 and sent me 40 SMS messages. Went right back up for me though. Looked like the culpret was globalnet-103907-atl-bb1.c.telia.net in my case.
Note that my servers are in GNAX's facility, but hosted with someone else.
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01-10-2007, 08:43 PM #18Junior Guru Wannabe
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We've been rock-solid with GNAX for 6 months. Can't complain!
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01-10-2007, 08:49 PM #19Founder - Jaguarpc
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Well a core router shouldnt cause this if hsrp or some other realtime failover was in place really. But your right, theres making a guarantee of 100% , and then theres delivering. When you cant you have to fall back on your guarantee and try to set it right by your clients. Its not unusal, just sucks.
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01-10-2007, 08:55 PM #20Junior Guru Wannabe
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I believe anyone using GNAX equipment to provide routing/x-connects, etc., is probably down right now. Could be wrong though. I am pretty sure this isn't Jag's fault.
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01-10-2007, 08:57 PM #21Junior Guru Wannabe
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Greg, in GNAX forum they asked for trace routes, I registered but as new user couldn't post. Here's a trace from Lima, Peru I did a few minutes ago, could you put it in that thread? Maybe helps:
traceroute to jaguarpc.com (69.73.138.32), 30 hops max, 40 byte packets
1 * * *
2 * * *
3 10.7.0.18 (10.7.0.18) 74.022 ms 82.626 ms 91.977 ms
4 GE7-3-0-0-grtlurem2.red.telefonica-wholesale.net (213.140.39.109) 100.578 ms 110.170 ms 118.220 ms
5 So5-3-0-0-grtmiabr3.red.telefonica-wholesale.net (213.140.37.214) 187.856 ms 196.353 ms So7-3-0-0-grtmiabr3.red.telefonica-wholesale.net (213.140.37.198) 205.705 ms
6 P0-0-grtdaleq2.red.telefonica-wholesale.net (213.140.43.193) 388.523 ms 389.474 ms 391.001 ms
7 TE3-1-gradaleq1.red.telefonica-wholesale.net (213.140.37.74) 121.694 ms 126.994 ms 136.610 ms
8 * * *
9 atl-bb1-link.telia.net (213.248.80.145) 151.340 ms 160.099 ms 168.061 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *Last edited by SoftWareRevue; 01-18-2007 at 01:34 PM. Reason: Changed [code] to [quote] to get rid of the scroll bar.
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01-10-2007, 09:00 PM #22
Thread cleaned, carry on.
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01-10-2007, 09:01 PM #23WHT Addict
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So that's what happened to my sites at JagPC.
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01-10-2007, 09:01 PM #24Junior Guru Wannabe
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Back online... looking like it
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01-10-2007, 09:02 PM #25Web Hosting Master
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Looks like I am back up.