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  1. #1
    Join Date
    Dec 2006
    Posts
    205

    a support system software

    Hi,

    kayako, cerberus and perldesk support systems are very expensive. is there any free or cheap price support system?

    Thanks,

  2. #2
    Join Date
    Sep 2004
    Location
    Flint, Michigan
    Posts
    5,765
    Auracle has a free solution: http://auraclesupport.com/free.php

    Last I checked Cerberus offered a free license as well.
    Mike from Zoodia.com
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  3. #3
    Join Date
    Dec 2006
    Location
    East Coast, USA
    Posts
    458
    Hello,

    We where useing http://www.iftomatoes.com/products/trellis-desk/ and just changed to WHMCS support system.

    Mike

  4. #4
    Join Date
    Jul 2003
    Location
    Earth
    Posts
    1,692
    Quote Originally Posted by dollar
    Last I checked Cerberus offered a free license as well.
    Yep, a licence that allows 1 inbound email account and up to 3 users/logins for staff:

    http://www.cerberusweb.com/pricing.php
    DirectorioVPS ˇ List of VPS plans around the world
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  5. #5
    Join Date
    Dec 2006
    Posts
    205
    I am interested to download the free version. but I was unable to understand where can I get it?
    if this is at: http://www.cerberusweb.com/downloads_helpdesk.php then how can I unzip. tar.gz files?

  6. #6
    Join Date
    Oct 2003
    Location
    Scotland, UK
    Posts
    2,900
    Quote Originally Posted by nimasdj
    I am interested to download the free version. but I was unable to understand where can I get it?
    if this is at: http://www.cerberusweb.com/downloads_helpdesk.php then how can I unzip. tar.gz files?
    WinRar (rarlabs.com) can handle that
    Alasdair

  7. #7
    Join Date
    Apr 2004
    Location
    London
    Posts
    390
    Take a look at www.intellodesk.com.

    We're rolling it out and I've been pretty impressed with the very personal support received from Jason & Mark.

    Kris
    Kris - nitrohosting.net
    Premium Dell Windows/Linux dedicated servers in London
    Great value shared hosting & ADSL.
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  8. #8
    Join Date
    Jul 2003
    Location
    Earth
    Posts
    1,692
    Quote Originally Posted by tickedon
    WinRar (rarlabs.com) can handle that
    A believe 7-Zip should be able to handle that as well on Windows.

    http://www.7-zip.org/

    It's able to create also .tar files on Windows. Very useful.
    DirectorioVPS ˇ List of VPS plans around the world
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  9. #9
    Join Date
    Oct 2006
    Location
    Salt Lake City, UT
    Posts
    849
    You get what you pay for. When it comes to support you don't want to mess around. I just installed Kayako and it's great! Well worth the $$$. I have and am stilling using Cerberus on another server. It works well but I'd have to say my new Kayako has beat it by far.
    | | i write code

  10. #10
    Join Date
    Jul 2005
    Location
    Buenos Aires, Argentina
    Posts
    234
    IntelloDesk is what I'm using. Works perfect, it's simple, yet powerfull, and a very easy to customize!

    I was using Cerberus but the Interface (both Admin and Client) is something ugly (IMHO).
    Nahuel Lanzón - nahuel.lanzon[@]lemuriacorp.com
    Lemuria Corporation - CEO / MANAGER
    Spanish Flash Tutorials! LemuriaDemos.com

  11. #11
    Join Date
    Aug 2006
    Posts
    59
    cPsupport (by cPanel). It's in fCGI I think. To be honest, I've only read about it on cPanel forums and their demo is broken...

  12. #12
    Join Date
    Dec 2002
    Location
    Chicago
    Posts
    375
    OsTicket is pretty good from what I remember of it. However, they've discontinued the 1.x release (i'm sure you can still find it somewhere) and they're totally redoing v2, which should be out soon...might be up your alley.

    http://www.osticket.com/
    -DPI
    Chicago's #1 Datacenter Technician

  13. #13
    Join Date
    Feb 2006
    Location
    West Lafayette, IN
    Posts
    15
    You should check out eTicket. It is based on OsTicket 1.x and has current releases.

    http://eticket.sourceforge.net/

  14. #14
    Join Date
    Dec 2006
    Posts
    205
    Does it have a demo site? if there is not a demo site can you show me a live site using eTicket that I can just see the interface?

  15. #15
    Join Date
    Dec 2006
    Posts
    205
    Quote Originally Posted by Dmain
    cPsupport (by cPanel). It's in fCGI I think. To be honest, I've only read about it on cPanel forums and their demo is broken...
    it was included in my "Script Library" in CPanel, but full of bugs. It seems they abandoned to complete it.

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