Well, we have a staff member who needs retraining. How does one begin to train someone who is not knowledgeable in a particular area?
I'm not sure were to start quite frankly. Is laying out a schedule for training a good idea? This member will become part of the technical support team (in the forums) and will have the task of making the forums more of a one stop shop for clients.
I would like to know how others do this or go about it.
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Its my opinion that a staff member should know the job you give him. Training should only involve showing him how your company handles that job (policies, softwares, etc.). I would never train somene who is not knowledgable in the job given.
Otherwise, have that person job shadow another staff member who already knows the job. After a few days, they should be able to handle it on their own. If not, you're wasting time/money/effort on the training.
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