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  1. #1
    Join Date
    Feb 2005
    Location
    India
    Posts
    911

    * Outsourced Hosting Support - FREE Kayako/Modernbill License Combo

    Greetings,

    FREE Modernbill License + FREE Kayako (esupport / SupportSuite) License - The never before COMBO for the first time with quality 24/7 Outsourced Hosting Support :

    What are the requirements for any good host ?

    1) A perfect billing software - We offer the most popular billing software Modernbill
    2) A perfect support software - We offer the most recommended support software Kayako esupport / SupportSuite.
    3) A quality support - We specialize in offering the most trusted and quality outsourced support thus cutting down your costs.

    Hence a combo of all the above things makes you grow as a host and we grow with you !!

    ThinkSupport is proud to announce the never before combo and is pleased to offer free Modernbill License AND/OR free Kayako (esupport / SupportSuite) License for the clients who signup with either of the following two categories Semi-Dedicated tech 24/7 and Dedicated tech 24/7 packages.
    Once you signup with us for any of the above packages, we will offer you Free Modernbill License AND/OR Kayako (esupport / SupportSuite) License which you can install on any of your domains.
    Not only do we offer free Modernbill License AND/OR free Kayako (esupport / SupportSuite) License, our techs will also be installing and configuring them on your servers as per your rquirements (which you have to pay for when trying to get it installed from other support companies).

    Note: Please note the free Modernbill license AND/OR free Kayako (esupport / SupportSuite) license combo is available only for the new signups for the below packages.


    Further details about the semi-dedicated packages are as follows:
    Semi-dedicated packages are available with the following categories -
    I) 24/7 Semi-Dedicated - Grp 1 & II) 24/7 Semi-Dedicated - Grp 2.
    Semi-Dedicated techs: Semi-Dedicated techs are the techs who work for 2 hosting companies (max) simultaneously.
    While semi-dedicated techs working for you, we guarantee a response time of 25 min and a resolution time of 60 - 120 minutes(depending on the issue troubleshooting). All our Semi-Dedicated techs are either Microsoft Certified or Redhat Certified techs with good communication skills and excellent technical knowledge.

    Semi-dedicated packages:
    I) 24/7 Semi-Dedicated - Grp 1: $1599 -- (Order Now)
    With this package we offer 3 SemiDedicated Level 3 techs and 1 Semidedicated level 2 tech; Free as a backup.
    This package covers 24/7 unlimited helpdesk tickets and live chat including weekends (Saturday and Sunday).
    *No Free Trial is included with this package.
    With this package we offer free Modernbill license OR free Kayako esupport monthly leased license.

    II) 24/7 Semi-Dedicated - Grp 2: $3099 -- (Order Now)
    We have designed this package for the web hosts who have large number of support requests.
    With this package we offer 5 SemiDedicated Level 3 techs and 2 Semidedicated level 2 techs; Free as a backup.
    This package covers 24/7 unlimited helpdesk tickets and live chat including weekends (Saturday and Sunday).
    *No Free Trial is included with this package.
    With this package we offer free Modernbill license AND free Kayako esupport monthly leased license.

    Dedicated packages are available with the following categories -
    I) 24/7 Dedicated - Grp 1 & II) 24/7 Dedicated - Grp 2.
    Dedicated techs: Dedicated techs are the techs who work ONLY for your hosting company.
    While Dedicated techs working for you, we guarantee a response time of 8 min and a resolution time of 30 minutes. All our Dedicated techs are either Microsoft Certified or Redhat Certified techs with good communication skills and excellent technical knowledge. Exclusive access to their IM and email is provided along with this package.

    Dedicated packages:
    I) 24/7 Dedicated - Grp 1: -- (Request a quote)
    With this package we offer 3 Dedicated Level 3 techs and 1 Dedicated level 2 tech; Free as a backup.
    This package covers 24/7 unlimited helpdesk tickets and live chat including weekends (Saturday and Sunday).
    *No Free Trial is included with this package.
    With this package we offer free Modernbill license AND free Kayako SupportSuite monthly leased license.

    II) 24/7 Dedicated - Grp 2: -- (Request a quote)
    We have designed this package for the web hosts who have large number of support requests.
    With this package we offer 5 Dedicated Level 3 techs and 2 Dedicated level 2 techs; Free as a backup.
    This package covers 24/7 unlimited helpdesk tickets and live chat including weekends (Saturday and Sunday).
    *No Free Trial is included with this package.
    With this package we offer free Modernbill license AND free Kayako SupportSuite monthly leased license.

    ** The FREE Modernbill / Kayako (esupport or SupportSuite) license is a limited offer and is valid subject to the conditions as mentioned for the respective packages listed above **

    Apart from the above packages, ThinkSupport continues to offer Dedicated Lvl1, Lvl2 and Lvl3 techs for a particular shift. For further information please visit us at http://ThinkSupport.net.

    Note: Please note that the live chat options offered on our website are strictly for sales support and hence it is possible that, they may be in away mode at some part of the day.
    You can reach us via email anytime at sales [@] thinksupport.net and we will get back to you within 5 hours.

  2. #2
    Join Date
    Feb 2005
    Location
    India
    Posts
    911
    We have received many enquiries asking us the difference between our level1, level2 and level3 support offered by us.
    W.r.t those enquiries on classifying lvl1, lvl2 and lvl3 tech support here is a brief description of different level of support tech services offered by us :

    Level 1 support tech is the support provided for non server related issues like pre sales inquiries, general server related questions, issue fixing from control panel for eg. FTP configuration and general FTP access help, email configuration, preinstalled scripts installation help from control panel, providing correct dns information etc.
    Eg. A client wants to configure an email account in his outlook and needs help in configuring the account. Level 1 support will help him configuring the email account in his Outlook.

    Level 2 support tech can handle server related issues -- including technical chats, fixing issues that need to login to server with ssh or Administrator
    privileges (for windows servers), installing thrid party scripts with the help of rpm, configuring remote and local backups, monitoring the servers and applying the fix for the respective problems.
    Eg – Controlling spamming issues, server high load issues, minor dos attacks etc.

    Level 3 support tech can handle all kind of server related issues that can be managed remotely. This includes everything right from compiling different applications like third party applications, kernel installation and upgrades, controlling dos attack and spamming issues on the server, troubleshooting falied services etc.
    Eg – Fixing spamming and dos issues, installing and upgrading kernel from source, grsec patches, securing server with the help of third party scripts, load management etc. In short all mom and pop issues related to server.


    Feel free to contact us on any of the contact options listed in my signature if you have any more questions.

    Thanks.

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