Hello. I run the website for a gaming guild and have had nothing but problems with hosts.
First I tried dot5hosting. Their service was pathetic and I left after about a month.
Now I am at 1and1 hosting which, though some things have been better, is overall pathetic. I've had at least 5 days of downtime in the last month.
Here is what I am looking for:
1. Hosting that will be under $7/month or so for a basic package.
2. Must have MySQL databases (at least 2) and PHP support.
3. Customer service that doesn't get directed to India to talk to some person going by "Jim" that really has no clue how to speak the language, much less fix my problem. I want to speak to someone who can communicate effectively with both me and the person responsible for fixing my problem. I don't want to hear the same thing 8 hours later. I want an update.
4. As little downtime as possible. I understand things happen, maybe the server has an issue and will be down for a couple hours. That's okay. But days at a time is ridiculous.
5. My site consists of a phpBB forum and many things branching from that forum. It really is not that complicated, so I don't need a bunch of fancy stuff.
Some info about my current site...
I use about 100 mb of space, and can never see myself going over 500 mb. Bandwidth usage is not that high either. Also a 100 mb MySQL database is plenty.
Can anyone help me in finding a site that fits my needs? One that will help me with the move from hell -I mean- 1&1 would be great. Thanks ahead of time.
There should be plenty of hosts here that can meet / exceed your requirements. Check the offers forums and do a little research with the 'search' to find out how other people here feel about the host you find. A smaller host might be able to dedicate some personnel time to assisting with your move.
Matt Bloom AngryHosting - Load balanced/redundant shared hosting solutions
Finding a quality provider for ~7 bucks a month shouldn't really be an issue.
There's a number of them available for budget prices that won't sink the bank & still provide decent service for the money.
Those are fairly big providers you have already went through. Try looking around the offers section, get a list of providers and search for reviews. Your budget seems that is is perfect for what resources you needs. Go with a provider that does not outsource their support.
I fear that you were looking for hosts on an incorrect way, I mean, the patern of your two previous selections makes me think that (2 hosts offering extremelly big packages and listed on CJ affiliates sites), probably, they were listed on a top #10 lists, but indeed, that top list is only based on referral payments.
This forum is a good place to start your search, make a shortlist of the hosts that may fit your needs, test their sales department or live chat (or both), research about them here (lately I'm not suggesting to search on google because the results may be deceitful if you end on another "web hosting directory").
Another suggestion is to avoid those super crazy deals where you get tons of space and bandwidth for peanuts.
One thing always bear in mind.. there is nothing in this world that is free.. if it is too cheap it means it is skimping on something and if that is the case, you have to think whether it is the comprise that you willing to put up with.
I don't mean expensive is always good... but you have more reason for complain if that is the case.
Regarding your MySQL databases - how big are they getting and how quickly ?? How much bandwidth are you using per month of average ??
I am in a very similiar position to you. My site is forum based and also tracks stats on a number of online games so the MySQL db is paramount. I couldn't care less for 100gb of space to fit my pages in, most of my data goes in my db's !
I am finding it hard to find a supplier that offers decent MySQL space - it always seems like an after thought to be honest.
What are your experiences on this? Do you find yourself on your MySQL limit much ?
if you are running forum, I would suggest you get a VPS as it will give you some guaranteed resources including bandwidth, disk and RAM. In that case, you have enough room to grow. Since the mailbox and mysql is counted within the diskspace you get , your db can be as big as you like..
however, don't forget to patch your system and your forum often, otherwise it will get hacked..
As already suggested, try to make yourself a list of hosts that meet your criteria (by looking in the offer section) and then perform a search on this forum to look for customers reviews. When you have narrowed down your list to a few companies, contact them and ask whatever questions you may have (that way you can get a feel for how you are going to be treated if problems occur). I know that you'd rather have people point you towards company X or Y, but that will not happen too much...