Hi all, for over a year now I have had a resellers account with etglobalsolution dot co dot uk
When I started the owner gave me a discounted rate and provided excellant support via msn. We chatted like friends and everything was fine.
Over the past 6 months his company has grown and he has diversified into computer sales etc. There has been some downtime on the server and the lack of decent support meant I was left waiting for answers when he felt like it.
As I sit here now the server has been offline for over 24 hours. The owner is not on msn, his support site is down so I cannot submit a ticket and an e-mail to his personal msn address got bounced back. I have tried calling his company phone number but it just rings out. I really don't know where he is, this is very unlike him.
I have about 20 accounts on my resellers package, some of which are blogs etc with MySQL databases. I need access to the server to backup everything. I want to move to another host that is more reliable.
What should I do? What can I do?
I understand if the server is down I cannot get onto it, but is there anything I can do? I'm really stuck, any advice would be much appreciated. Thanks in advance.
May just have to cut your losses. I mean if you can not get ahold of the person, support tickets bounce back, server is not online to transfer accounts. There is not much else you can do as far as getting your data.
In many cases, their supplier will not be able to help you. Often companies have privacy policies and stick pretty darn hard to them. Although they may not help you, you really have nothing to lose to ask.
If you want to find out the provider, do a whois lookup on your providers domain.
good luck, doubt you'll get far though, probably was losing money so decided to cut his losses and do a runner. Servers probably been disconnected if everything has been down for a while and he's not around