This is my first post here and I'm having a nightmare with a host I need help with.
Where do you report bad hosts...is there like a hosting association that exists?
I'd prefer not to mention their name (they're actually one of the advertisers on here) because I think the director of the hosting company is a slice short of a pizza and has an incredible sense of selective memory that's bordering on the unbelievable.
I'm worried that if I mention the company name I'll get more threatening phone calls. I've tried to be patient with them, but, I'm at a loss how to break free from them and would appreciate any help or tips
If you've had a really bad experience, the best thing to do is to lookup 'web hosting reviews' on Google, and post the story on every site you find. Unfortunately, there is no one place to go that monitors the whole industry.
Daniel B., CEO - Bezoka.com and Ungigs.com Hosting Solutions Optimized for: WordPress • Joomla • OpenCart • Moodle Data Centers in: Chicago (US), London (UK), Sydney (AU), Sofia (BG), Pori (FI) Email Daniel directly: ceo [at] bezoka.com
they've locked my main domain so I can't transfer it.
Without going into nitty gritty, I had so many problems with them they offered free hosting for a year. Stupidly, I accepted it. more problems upon more problems followed and I raised an issue on their support thing...only to suddenly get an account terminated email and my domain locked.
That appears to be standard procedure with them..at least that's my experience with them i.e. raise a support ticket...get abuse.
I can live without the domain they have locked, but, I would prefer to report them to an authority if possible. I lost one of my main clients because of the problems I had with them at the outset and am seriously racked off with them.
The only logical conclusion I have come to is that they were trying to have some sort of good support ticket resolution stat and simply freaked out whenever anyone raised a ticket.
I had support tickets with them that hadn't been resolved for months - yet they have "closed" the ticket. If I reopened the ticket..I got abuse. The ticket was closed and the problems continued. It came to the stage where I was afraid to open a ticket. Seriously.
I've emailed about a few pals on the off chance that my support tickets were simply stupid questions or tickets that shouldn't have been raised in the first place
..all concurred that I should exit stage left as quickly as possible.
Tomorrow is a new day and a new year and I've since found a superb,, helpful and friendly host - where everything works and I don't get abuse when I raise a support ticket. So half of me is saying move on and forget about it, put it down to a bad decision on my part to accept their free hosting for a year. The other half is saying that they shouldn't be allowed to get away with it.
The best spot is right here on WHT as many people visit this place and if they are doing fraud, ect and you get listed around here it can lead to bad things like lost sales and being known as a fraudster…
Also since they are a member here they may even just give up and give you want you want as other host will challenge the way they are doing business like holding domains as hostage.
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If you're the rightful owner of the domain, they shouldn't be able to override your ownership privileges, so you should be able to transfer it. If they registered it for you, it is possible that they actually own the domain as well, in which case, you're out of luck unfortunately.
As long as it is an actual complain then post it here and people will back you. However if your complaining about something you know nothing (i.e. saying 1+1 = 3) then it won't make you look very good.