I have done a lot of research and I narrowed it down to touchsupport and acunett.
I am looking for an affordable solution to server administration and/or ticket support for my clients. Both of which offer all this.
Touchsupport seems to offer the very best in server administration which is what entices me to go with them however with Acunett, they will offer me server administration and support for my clients at all one low price. I am however concerned that the techs addressing problems with my server will respond in a slower fashion and will not be as knowledgeable as techs from touchsupport.
So preferably I would like to go with acunett because they would offer support to my clients however I would like a competant team of techs for my server. I spoke with a touchsupport sales rep on Christmas and they appear promising for server administration however they are a bit steap on prices for end user support.
we used touchsupport when we launched our linux server, we used them while our own staff were training for linux support, they are fantastic!
Highly recommend them!
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I need to put in a good word for Acunett here. These guys are absolutely great and I would HIGHLY recommend them. They have always been on top of everything we've ever needed and quick at it too.
I know I don't have a lot of posts here, but that's mainly because I'm not all that much of a conversationalist, but I've been doing hosting for pretty good while.
Though I have no experience with TouchSupport, I have plenty of experience with Acunett and I just can't say enough good things about them. Especially Ronny. He'll go ALL OUT for you if you need something. I'd give them a shot :-)
For people who've tried both, which are better at proper setup and security, as well as pro-active updates?
I was with PSM for awhile, but they're not pro-active. They were great for the price, but I feel that the detail work is where they really lacked. It seemed that only 1 of the techs really knew the nuts and bolts of proper server admin. I'd like to go someplace with more a few more linux "gurus". A place that stays on top of current issues and modern server setup.