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  1. #1

    A Small Orange experience

    I'm into my 3rd day of A Small Orange Hosting..

    Sign-up was decent, It took between 2-6 hours since I fell asleep after signing-up..
    I forwarded on of my domains to ASO and it took roughl 26 hours which I think is normal.

    My Sites load pretty fast.
    I'm yet to try their support..
    But I emailed their support regarding my first downtime experience with ASO
    5 minutes now and counting..
    Just emailed them like 2 minutes ago..

    Sorry for my below average english.. I'll post in this thread when I feel the need to..

    EDIT:
    oh the sites back-up now.. That was like 7 minutes of down time...
    Merry Christmas!

  2. #2
    Join Date
    Aug 2006
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    May we ask which domain you are hosting with them?

    So far this sounds really good.
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  3. #3
    sphaggy[dot]net and pinoygamersforum[dot]com

  4. #4
    Join Date
    Apr 2003
    Location
    Huddersfield, UK
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    First I have no experience of A Small Orange (ASO).

    I've been having a good read of ASO 'user-to-user' forums.

    It would appear other ASO customers complain over sparodic downtime too!

    A quote from one of their forum members (possibly customer):
    It all comes down to the fact that you pay for what you get. I'm just saying that you can't really expect reliability on a shared server, they're mutually exclusive. Remember that the 99.5% figure is supposed to represent their expected uptime, and that if it falls below that there are financial credits for the downtime. It doesn't mean that you get a minimum of 99.5% uptime every month.

    Source (ASO Forums) : What about reliability?

    Now downtime doesn't always mean it's the hosting providers fault.

    Something to be aware of
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  5. #5
    Join Date
    Jun 2004
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    Not to diminish your review, but three days after sign-up is generally not qualified for a review because something could happen in the next 27 days that could be bad which would make your experience sqivel. (Made-up words are fun )

    Nonetheless, looks like you are on the right track with ASO and hopefully things continue with as minimal of issues as possible. Good luck and do keep us informed in the coming months about your XP with ASO.
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  6. #6
    Join Date
    Jan 2006
    Location
    Santa Cruz, California
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    391
    They suck.

    I know a webdesigner who has a good IPB forum, he kept swiching hosts I offer hosting as hes swiching his friend says all snotty to me "We go ASO" I say Whos them? "You've neve rhed? They're grade A hosting, super fast"

    few days later they're down, few more days later they're down kept going down and up down and up like a rollercoster.

    Now I dont go to the site.
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  7. #7
    Join Date
    Dec 2006
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    280
    I think writing a review after 3 days' hosting usage is ahead of time. You may do it after at least 2 or 3 months IMHO.

  8. #8
    err... That wasn't a review... From my point of view.. Just shared my experience..
    But anyway, Support was quick, like 5minutes after i sent the ticket there was already a reply..

  9. #9
    Experiencing down time again
    www.sphaggy.com and pinoygamersforum.com
    (tell me if this is getting annoying)

  10. #10
    Join Date
    Apr 2003
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    Huddersfield, UK
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    Quote Originally Posted by kjaonline
    Experiencing down time again
    www.sphaggy.com and pinoygamersforum.com
    (tell me if this is getting annoying)
    I would sign-up your site(s) with a free monitoring service so you know for sure if it's them or you or both

    Then depending on the results I would make a decision on whether to stay or go and take them up on the money back guarantee.

    Please keep us all updated
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  11. #11
    I wonder how many minutes it is now...
    anyways please do link me that free monitoring if you know of any..
    Thanks..
    That's 11 minutes of down time..

  12. #12
    Join Date
    Jan 2006
    Location
    Santa Cruz, California
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    391
    Quote Originally Posted by kjaonline
    I wonder how many minutes it is now...
    anyways please do link me that free monitoring if you know of any..
    Thanks..
    That's 11 minutes of down time..
    just get a vps
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  13. #13
    Join Date
    Apr 2003
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    I'm confused as:

    You say your domains are sphaggy dot net and dot com in this thread but dot com isn't registered but dot net is.

    The reg'd dot net is pointing to gnax where ASO use ThePlanet ...

    Can you clarify

    Quote Originally Posted by kjaonline
    I wonder how many minutes it is now...
    anyways please do link me that free monitoring if you know of any..
    Thanks..
    That's 11 minutes of down time..
    Many too choose from HERE
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  14. #14
    oh my bad really sorry..
    it's .net
    www.sphaggy.net

  15. #15
    Join Date
    Apr 2003
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    Huddersfield, UK
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    Quote Originally Posted by kjaonline
    oh my bad really sorry..
    it's .net
    www.sphaggy.net
    Your domain is on server mrfriendly.asmallorange.com which is on the Gnax datacenter.

    A Small Orange is on servers via ThePlanet.

    Not wishing to be paranoid and all could be innocent here but either ASO doesn't want to be down when it's customers are down and they find Gnax un-reliable and or maybe they oversell (ASO) or ASO has used up ThePlanet servers or can't afford more severs at ThePlanet so uses Gnax or something ...

    As said before I'd do the monitoring. If you can't be bothered to await the results simply change to a new provider

    Good luck
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  16. #16
    Join Date
    Apr 2001
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    I suggest you to use hyperspin or something similar to monitor your site while you still are in the 30 days money back guarantee.
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  17. #17
    Join Date
    Nov 2003
    Location
    Boston
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    Quote Originally Posted by EncoderZ
    Your domain is on server mrfriendly.asmallorange.com which is on the Gnax datacenter.

    A Small Orange is on servers via ThePlanet.

    Not wishing to be paranoid and all could be innocent here but either ASO doesn't want to be down when it's customers are down and they find Gnax un-reliable and or maybe they oversell (ASO) or ASO has used up ThePlanet servers or can't afford more severs at ThePlanet so uses Gnax or something ...

    As said before I'd do the monitoring. If you can't be bothered to await the results simply change to a new provider

    Good luck
    No, actually the planet was not working out for ASO and they have a new office in the NEW gnax datacenter and are slowly moving everything over.

    And they have PLENTY of servers and can afford plenty of servers, the servers they bought and setup at gnax are far better then the servers they had at the planet.

    http://forums.asmallorange.com/index.php?showtopic=4464
    Last edited by SB-Steve; 12-25-2006 at 02:54 PM.
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  18. #18
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    Apr 2003
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    This doesn't make sense.

    The poster of this thread is experiencing sporadic downtime (posted earlier) like numberous others on the ASO forum.

    The OP (of this thread) is on the 'new' Gnax datacenter and yet he's experiencing sporadic downtime.

    It doesn't bode very well for the move from ThePlanet to Gnax if Gnax appears just as bad (if not worse)

    I llook forward to the results of 3rd party monitoring of ASO.
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  19. #19
    You shouldn't really be writing a review on a company that you havent been with long enough to even comment on them for all you know the could be sticking 100 people on 1 server while the server specs work out at that they can only hold 50 people so dont be surprised if your sites slow down in the time to come.

  20. #20
    Join Date
    Apr 2003
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    Huddersfield, UK
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    Quote Originally Posted by ickleweb
    You shouldn't really be writing a review on a company that you havent been with long enough to even comment on them for all you know the could be sticking 100 people on 1 server while the server specs work out at that they can only hold 50 people so dont be surprised if your sites slow down in the time to come.
    In all fairness the OP has put experience not review and he did post about the downtime so wasn't exactly a new ASO customer all excited and attempting to promote ASO - like quite a few new customer(s) poster(s) do

    On a personal level I would avoid them as when I tested a few ASO customers sites (taken at random from ASO forums) they were down/up and all over the place.

    Granted it could be my ISP but, as other ASO customers complain about up/down time it speaks volumes ... but, I'm sure every host has it's fair share of un-happy (ex) customers
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  21. #21
    oh my, this is bad.. I'm experiencing down time again... will sign-up for a website monitoring service..
    It seems that their down time always exceeds 5 minutes and like atleast twice a day..

  22. #22
    Join Date
    Jul 2005
    Location
    Buffalo, NY
    Posts
    2,626
    Quote Originally Posted by kjaonline
    oh my, this is bad.. I'm experiencing down time again... will sign-up for a website monitoring service..
    It seems that their down time always exceeds 5 minutes and like atleast twice a day..
    Try www.siteuptime.com, working great for us.

  23. #23
    just get a vps
    Why? so that the vps wont be properly managed or hardened and the user will have even more downtime?

    Get into a good shared environment - it is not difficult to get 99.9%+ uptime in a shared environment. All you need is appropriate expectations of resource allocation for your dollar.

  24. #24
    please someone go to my sites..
    www.sphaggy.net and www.pinoygamersforum.com
    and confirm that it is down... both are hosted by ASO

  25. #25
    Join Date
    Dec 2004
    Location
    New York, NY
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    Quote Originally Posted by kjaonline
    please someone go to my sites..
    www.sphaggy.net and www.pinoygamersforum.com
    and confirm that it is down... both are hosted by ASO
    Both are indeed offline from here...
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  26. #26
    http://img.photobucket.com/albums/v6...e/downtime.jpg

    http://img.photobucket.com/albums/v6...untitled-2.jpg

    Those are screenies I took.. This is getting really bad...
    If this goes on I believe I will need to switch hosts

  27. #27
    hello,
    After contacting and communicating with ASO, they told me that they tweaked Apache...
    The speed that my sites load at has definitely gotten faster..
    like 50-80% faster for me atleast..

  28. #28

    *

    EncoderZ, dont think it a good idea to make negative statements about GNAX datacenter as you have no idea if small orange problems are related to the dc or just to small orange operation.

  29. #29
    Join Date
    Nov 2001
    Location
    Atlanta, GA
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    632
    Looks like you're on Mr. Friendly, our newest server. He's currently being loaded with new clients, so there may be people coming over from other hosts who were causing problems there, as well. It happens, unfortunately. I can assure you that rollercoaster-style hosting isn't what we're about and isn't acceptable, even if it's momentary. Unstable servers generally stabilize quite a bit after we finish filling them and everyone gets all settled in.

    And it's funny that people normally attribute this to "growing pains" when we've been growing for years 90% of the time it's someone with a high resource-using site that's been kicked off their current host (with good reason) and think we won't notice. We will, so don't try

    Quote Originally Posted by wildhorseharry
    EncoderZ, dont think it a good idea to make negative statements about GNAX datacenter as you have no idea if small orange problems are related to the dc or just to small orange operation.
    It's not GNAX, it's this specific machine that kjaonline is on. We have all kinds of alarms and sirens that go off if it's something at the datacenter level. GNAX runs a very good facility at a very good price.
    Former owner of A Small Orange
    New owner of <COMING SOON>

  30. #30
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    Quote Originally Posted by wildhorseharry
    EncoderZ, dont think it a good idea to make negative statements about GNAX datacenter as you have no idea if small orange problems are related to the dc or just to small orange operation.
    It was a rhetorical observation regarding ASO - they just happen to be using Gnax which made it related.

    Sincere apologies for any mis-understanding
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  31. #31
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    Quote Originally Posted by timdorr
    Looks like you're on Mr. Friendly, our newest server. He's currently being loaded with new clients, so there may be people coming over from other hosts who were causing problems there, as well. It happens, unfortunately. I can assure you that rollercoaster-style hosting isn't what we're about and isn't acceptable, even if it's momentary. Unstable servers generally stabilize quite a bit after we finish filling them and everyone gets all settled in.
    A welcome and candid explanation of why numberous customers are experiencing the same behaviour.

    Kind regards
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  32. #32
    That explains why my site is up and down today... with a total of 1hr and 28mins downtime...
    I hope things stabiliza ASAP..

  33. #33
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    I've had first-hand experience with being on a new ASO server, but after everyone settles in on the server, it'll be rock solid.

  34. #34
    hello,
    some updates..
    I have been with ASO since the start of this topic...
    the site loads fast now but had some issues like the past week because of the Taiwan earth quake..
    Well the site loads fairly quick now and i had 100% uptime (reported by a monitoring service at 1 minute intervals) the past 4 days..
    nice going ASO!

  35. #35
    Join Date
    May 2001
    Posts
    348
    Quote Originally Posted by timdorr
    Looks like you're on Mr. Friendly, our newest server. He's currently being loaded with new clients, so there may be people coming over from other hosts who were causing problems there, as well. It happens, unfortunately. I can assure you that rollercoaster-style hosting isn't what we're about and isn't acceptable, even if it's momentary. Unstable servers generally stabilize quite a bit after we finish filling them and everyone gets all settled in.
    i thought there will always be in and out for every servers, so it can't really be just filled and settled?

  36. #36
    Join Date
    Sep 2005
    Posts
    756
    Quote Originally Posted by eric418
    i thought there will always be in and out for every servers, so it can't really be just filled and settled?
    I suspect that ASO does not have that many outs, so there can be relative stability.

  37. #37
    Join Date
    Jun 2005
    Posts
    289
    We had a site hosted at ASO for about 6 months (on shared, then VPS). We were mostly satisfied with their support, and performance on the VPS was great (it was spottier on shared), but had repeated problems with downtime, despite repeated assurances that they thought they'd addressed the problem. Maybe we were unlucky, but we never went more than 2 weeks without significant (half-hour+) unscheduled downtime.

    I'd recommend them as inexpensive (and non-scammy) hosting with great support for a hobby site, but would be hesitant to host anything there again that had uptime as a high-priority requirement.

    (We eventually moved to a Rackspace dedicated server because even though the site didn't need the resources, the client was willing to pay a high premium for uptime.)

  38. #38
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    Oct 2002
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    (We eventually moved to a Rackspace dedicated server because even though the site didn't need the resources, the client was willing to pay a high premium for uptime.)
    Going dedicated was a wise decision then. The customer should really be congratulated for the realistic approach. Uptime costs money, and dedicated servers are to be used by any important sites (be they busy or not).

  39. #39
    Hi I just want to update..
    It has been a long time since I made this post..
    And as of the moment I am more than satisfied with the service that ASO is giving to me..

    My site is loading considerably okay despite the taiwan quake, I have like near 100% uptime..

    Their costumer support is also great.. I requested for ioncube to be installed on the server..
    Sent them a ticket after like 15 minutes I got a reply that they'll send me to the level 2 support, and after like 5 minutes I recieved an email that Ioncube was installed...

    well Thumbs up to ASO and I recommend ASO to anyone and everyone..

  40. #40
    I'd like to update this thread.. I started this thread last 12-25-2006 and is just fit that i update this..

    Anyways, asmallorange hosting is really the best out there..

    what I love best is the support, I requested for a cname change twice yesterday and exactly 17 minutes later I got a reply saying that it's done and if I need any further assistance..
    man the service is just great..

    Uptime is like 100&#37;, there are times that i surf and work on my site the whole day and I never experience any downtime.. Maybe at the start because Mr. Friendly was only starting out, but now that things have stabilized and the costumers have settled in I never have problems.. Site loading speed is okay, but I'm in the Philippines so I understand why it cant be so fast...

    Thanks and wish asmallorange.com the best.. I really recommend it

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