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Thread: Master Reseller Software?
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01-06-2007, 07:00 PM #26Junior Guru Wannabe
- Join Date
- Mar 2004
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- Halden, Norway
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- 67
I think you are the one misunderstanding what I'm trying to say.
It doesn't matter if you have a brand new car that is working perfectly, unless have the key to start the engine. Hotwire'ing will just give you more problems than solutions.
When WHMreseller isn't working as it should, especially the "blank" page and the IP problem, then litterly the "seller" has downtime, since all new signups for reseller accounts will be put on hold.
Don't get me wrong here, I totally love the concept of WHMreseller. It gives people like me, who has little knowledge of running a dedicated or VPS box the ability to widen our horizon. =)
Its just that me, as a client of a WHMreseller host, gets a little frustrated when its has 1 week of continuous blank pages when trying to access the control panel, then when I can access the control panel, I cannot create any accounts cause there is no IP's to choose from, then another week goes by with the blank page reappearing.
I'm sorry bjdea1, I'm just a frustrated end of the line customer who just wants it all to work.0
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01-06-2007, 07:02 PM #27Junior Guru Wannabe
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- Mar 2004
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- Halden, Norway
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Originally Posted by bjdea10
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01-07-2007, 12:26 AM #28Web Hosting Evangelist
- Join Date
- May 2003
- Location
- Melbourne, Australia
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- 478
Response
Ok the IP issue and the blank screen issue are solved now from our side. These bugs have been removed.
HOWEVER - the addon modules feature in cpanel itself seems it may have a bug in it - related to memory. We will consult cpanel.net about this. We have noticed that sometimes (rarely) a blank screen may still be returned on some more highly loaded servers. We've seen this ourselves on one of our own servers during a high load burst and a reboot solved the issue. We'll discuss this with cpanel.net.
Current Clients can do the following to patch their WHMreseller installations:
Login to server ssh as root user then run following commands:
cd /usr/local/cpanel/whostmgr/docroot/cgi/whmreseller/
wget http://deasoft.com/whmr/update/subreseller-2.4.tar
mv subreseller-2.4.tar subreseller.cgi
chown root:root subreseller.cgi
chmod 700 subreseller.cgi
That should do it
FOR NEW CLIENTS:
Please download current release only: http://deasoft.com/WHMreseller-current.tar.gzLast edited by bjdea1; 01-07-2007 at 12:35 AM.
█ Deasoft.com Aussie & USA VPS, Reseller & Shared Hosting + WHMreseller & DAreseller
█ AutoBillMe.com - The Non-PHP Automated Billing Solution for Web Hosts
█ WHMreseller - The first Alpha/Master Reseller Plugin for cPanel
█ DAreseller - The first Alpha/Master Reseller Plugin for DirectAdmin0
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01-07-2007, 12:37 AM #29Web Hosting Evangelist
- Join Date
- May 2003
- Location
- Melbourne, Australia
- Posts
- 478
Follow Up
Danserv and RAH104 I have already updated your installations and you don't need to do anything.
Anyone who is unsure of doing the manual upgrade themselves then simply submit a support ticket to us and we'll do it for you.█ Deasoft.com Aussie & USA VPS, Reseller & Shared Hosting + WHMreseller & DAreseller
█ AutoBillMe.com - The Non-PHP Automated Billing Solution for Web Hosts
█ WHMreseller - The first Alpha/Master Reseller Plugin for cPanel
█ DAreseller - The first Alpha/Master Reseller Plugin for DirectAdmin0
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01-10-2007, 03:12 PM #30Disabled
- Join Date
- Aug 2006
- Location
- London
- Posts
- 651
Oh! what a suprise! The software has completely gone t*ts up again!
Cost me another 5 valuable customers, this is beginning to worry me about is my business going to see March this year!
I'm reinstalling my software in an attempt that it will work. The one man support guy is failing to reply to tickets, yet again.
AVOID DEASOFT AT ALL COSTS! if you value your business!
Think i'm going to look into developing my own one, maybe one that works and is reliable, and maybe one that doesn't delete resellers every 5 seconds would be great! Anyone interested in helping contact me!
I also wonder if its worth filing a lawsuit against Deasoft?0
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01-10-2007, 03:17 PM #31Junior Guru
- Join Date
- Dec 2005
- Posts
- 207
danserv - I can feel your frustration.
bjdea1 - I sent you a PM this morning. Seems that changes to the limits are not being saved.0
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01-10-2007, 03:36 PM #32Web Hosting Evangelist
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- May 2003
- Location
- Melbourne, Australia
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- 478
Response
This is getting very frustrating for us also. We are doing our best to solve the issues you're having, it does us no good seeing posts in these forums like the ones previously. I am unable to fix your installation right at this minute ( I can fix it in 2 hours time) but you can try doing this to solve the problem yourself:
Ssh into your server as root user
cd /usr/local/cpanel/whostmgr/docroot/cgi/whmreseller/
wget http://deasoft.com/whmr/update/subreseller-2.4.tar
mv subreseller-2.4.tar subreseller.cgi
chown root:root subreseller.cgi
chmod 700 subreseller.cgi
As it happens we have updated the software again since I updated your installations the other day. So hopefully the latest version solves your issue.█ Deasoft.com Aussie & USA VPS, Reseller & Shared Hosting + WHMreseller & DAreseller
█ AutoBillMe.com - The Non-PHP Automated Billing Solution for Web Hosts
█ WHMreseller - The first Alpha/Master Reseller Plugin for cPanel
█ DAreseller - The first Alpha/Master Reseller Plugin for DirectAdmin0
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01-10-2007, 03:48 PM #33Disabled
- Join Date
- Aug 2006
- Location
- London
- Posts
- 651
I don't like having to make these posts, but it's the only way to get it fixed! The fact that my business is on the verge of liquidation is driving me, and my customers insane!
I have done a full reinstall of WHMreseller, and it appears to be working at this moment in time0
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01-10-2007, 04:07 PM #34Junior Guru
- Join Date
- Dec 2005
- Posts
- 207
The new version only re-adds a previous problem.
The saving issue can be fixed by removing the master reseller rights then re-adding them.
bjdea1 - PM Sent.0
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01-10-2007, 08:39 PM #35Web Hosting Evangelist
- Join Date
- May 2003
- Location
- Melbourne, Australia
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- 478
Response
Originally Posted by RAH104
Anyway I have updated your installation, this was not a bug, WHMreseller was just never designed to accomodate that many users on a server.█ Deasoft.com Aussie & USA VPS, Reseller & Shared Hosting + WHMreseller & DAreseller
█ AutoBillMe.com - The Non-PHP Automated Billing Solution for Web Hosts
█ WHMreseller - The first Alpha/Master Reseller Plugin for cPanel
█ DAreseller - The first Alpha/Master Reseller Plugin for DirectAdmin0
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01-10-2007, 08:42 PM #36Web Hosting Evangelist
- Join Date
- May 2003
- Location
- Melbourne, Australia
- Posts
- 478
Follow Up
Any chance of some positive feedback at some point if indeed issues are solved?
█ Deasoft.com Aussie & USA VPS, Reseller & Shared Hosting + WHMreseller & DAreseller
█ AutoBillMe.com - The Non-PHP Automated Billing Solution for Web Hosts
█ WHMreseller - The first Alpha/Master Reseller Plugin for cPanel
█ DAreseller - The first Alpha/Master Reseller Plugin for DirectAdmin0
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01-11-2007, 05:43 AM #37Junior Guru
- Join Date
- Dec 2005
- Posts
- 207
Hi,
The new user issue seems to be corrected now.
Thanks for your help.0
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01-11-2007, 07:15 PM #38Disabled
- Join Date
- Aug 2006
- Location
- London
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- 651
Once again it's that time of day I feel like posting how USELESS AND BUSINESS COSTING WHMreseller is!
80% of my master resllers have had their permissions removed????? I'm on the latest version, and it's causing more problems than ever!0
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01-11-2007, 07:47 PM #39Web Hosting Evangelist
- Join Date
- May 2003
- Location
- Melbourne, Australia
- Posts
- 478
Response
Originally Posted by danserv
Link to our support: https://deasoft.com/support/Last edited by bjdea1; 01-11-2007 at 07:51 PM.
█ Deasoft.com Aussie & USA VPS, Reseller & Shared Hosting + WHMreseller & DAreseller
█ AutoBillMe.com - The Non-PHP Automated Billing Solution for Web Hosts
█ WHMreseller - The first Alpha/Master Reseller Plugin for cPanel
█ DAreseller - The first Alpha/Master Reseller Plugin for DirectAdmin0
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01-11-2007, 08:41 PM #40Newbie
- Join Date
- Jan 2007
- Posts
- 8
I'v a bug in WHmreseller v2.4
This has been in the past versions as well 2.2 and 2.3
Insert/Move Resellers.
Some of my accounts have also been removed so i have to renable them.
But doing this they loose there accounts they have made so this needs to be fixed so i can give them there WHM accounts.
Also can you make it so we can choose how big the file is for the usernames and settings?
I mean most of us would have enough space to have a 300-400KB Size File.
Thanks.0
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01-11-2007, 08:50 PM #41Web Hosting Evangelist
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- May 2003
- Location
- Melbourne, Australia
- Posts
- 478
Response
Ok.... please direct this to: https://deasoft.com/support/
This thread seems to be becoming a "bash WHMreseller" thread.Last edited by bjdea1; 01-11-2007 at 08:55 PM.
█ Deasoft.com Aussie & USA VPS, Reseller & Shared Hosting + WHMreseller & DAreseller
█ AutoBillMe.com - The Non-PHP Automated Billing Solution for Web Hosts
█ WHMreseller - The first Alpha/Master Reseller Plugin for cPanel
█ DAreseller - The first Alpha/Master Reseller Plugin for DirectAdmin0
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01-11-2007, 09:04 PM #42Newbie
- Join Date
- Jan 2007
- Posts
- 8
No,
You guys take AGES to respond!
Please just fix it and post a new version.
Thanks.0
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01-11-2007, 09:13 PM #43Web Hosting Evangelist
- Join Date
- May 2003
- Location
- Melbourne, Australia
- Posts
- 478
Response
We will be posting bug fix info in our own forums from now on. We will not be doing support any longer on WHT. So please see our forums for updates, thanks.
█ Deasoft.com Aussie & USA VPS, Reseller & Shared Hosting + WHMreseller & DAreseller
█ AutoBillMe.com - The Non-PHP Automated Billing Solution for Web Hosts
█ WHMreseller - The first Alpha/Master Reseller Plugin for cPanel
█ DAreseller - The first Alpha/Master Reseller Plugin for DirectAdmin0
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01-11-2007, 09:38 PM #44Newbie
- Join Date
- Jan 2007
- Posts
- 8
Well cant you just fix this stuff?
I dont want to go and sign up again at another forum and then have to sign up at you help desk.0
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01-12-2007, 01:26 AM #45Web Hosting Evangelist
- Join Date
- May 2003
- Location
- Melbourne, Australia
- Posts
- 478
Response
Its actually NOT A BUG
After looking into this it seems you guys are not setting up your standard reseller accounts fully - instead you are HALF setting them up, so when WHMreseller does its database update every hour it doesn't recognise them as resellers anymore - hence they dissappear from WHMreseller control panel.
After creating a new standard reseller you then have to assign him/her priviledges and check a box to determine if the reseller will be limited by resource or number. If you limit the reseller by resource then you have to give disk and bandwidth allocations - danserv you had many reseller account without any of these setup for your resellers - just left blank. That's why they were dissappearing later on when the cron ran to update the database, WHMreseller no longer recognised them as resellers cause they had no values setup .
But don't worry I have now added into the code a safety guard to look out for this and automatically set any of these "HALF setup resellers" to resource accounts with 100MB disk and 1000GB Band by default - just to stop them dissappearing. Obviously if you set them up properply in the first place this wouldn't be a problem.
So WHMreseller is running well and is stable. This also explains why its only happening on a few peoples server - so far I only know of it happening with you 2.Last edited by bjdea1; 01-12-2007 at 01:31 AM.
█ Deasoft.com Aussie & USA VPS, Reseller & Shared Hosting + WHMreseller & DAreseller
█ AutoBillMe.com - The Non-PHP Automated Billing Solution for Web Hosts
█ WHMreseller - The first Alpha/Master Reseller Plugin for cPanel
█ DAreseller - The first Alpha/Master Reseller Plugin for DirectAdmin0
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01-12-2007, 02:48 AM #46Web Hosting Evangelist
- Join Date
- May 2003
- Location
- Melbourne, Australia
- Posts
- 478
Update
Run the same commands I posted previously (previous page) to fix your instalation.
█ Deasoft.com Aussie & USA VPS, Reseller & Shared Hosting + WHMreseller & DAreseller
█ AutoBillMe.com - The Non-PHP Automated Billing Solution for Web Hosts
█ WHMreseller - The first Alpha/Master Reseller Plugin for cPanel
█ DAreseller - The first Alpha/Master Reseller Plugin for DirectAdmin0
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01-12-2007, 06:46 PM #47Junior Guru
- Join Date
- Dec 2005
- Posts
- 207
Hello,
I would just like to thank you for your help in resolving these various issues.
I also feel that as a result of this thread your support has actually improved a great deal.
I can safely recommend this product again.
Your help was very much appreciated - thank you.0
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01-12-2007, 07:25 PM #48Newbie
- Join Date
- Jan 2007
- Posts
- 8
YAY.
Insert/Move resellers is now working.
And all my account are back to normal.
I will also recommend this product out to others.
Thank You so much0
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01-18-2007, 08:22 AM #49Newbie
- Join Date
- Jan 2007
- Posts
- 8
Hello,
Found another BUG!
Some Master Reseller accounts started to get limits set to them automaticly
100MB Space and 1000MB Bandwidth.
this never used to happen.
ALso is it possible to make it so that we can set unlimited space/bandwidth.
Thanks.0
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01-18-2007, 01:07 PM #50Web Hosting Master
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- Jul 2002
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- London, United Kingdom
- Posts
- 4,455
read back 6 posts and you'll see why :p
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