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  1. #1

    eNom support - hopefully it will improve soon

    I've been disappointed lately with the slow responses and support from eNom. Since I am an ETP, we usually get very fast support and service.. but for the past few weeks we have seen a drop in support time from the normal 24 hour turnaround to sometimes several days before any response...

    Hopefully, this slow response time will soon improve and eNom will be back to the usually good level of service/support. At least they recognize the problem. Here is from their help/support system:

    From the enom help center:

    EXPECT UNUSUAL DELAYS - please do not enter duplicate cases

    We have an unusually high volume of calls and cases which has our support center extremely backed up. Please expect three to seven days delay in getting back to you while we work through these issues as quickly as possible.

    We do attempt to find time-critical cases ahead of others, such as deletes and API additions; however, we cannot guarantee unwanted domains will be deleted during the grace period. If you have FRAUDULENT domain registrations to report for deletion, please send your login and domain directly to: [email protected] to help expedite this process. Remember, this is for fraud only.

    Our staff have put in extra hours daily, as well as working over weekends to try and get caught up. We have hired new support staff to start at the end of this month, and several more in January. While we expect great improvement, it does take a bit of time to get people up to speed. We ask for your continued patience.

    Please do not enter multiple cases for the same request, as this just adds to the volume and duplicate efforts of our staff. If you need to ADD questions or comments to an OPEN case, please go to MY HISTORY (instead of Request Help to open a new one). Once you are in the MY HISTORY page, you can click on the date link of the case you wish to update.

    Likewise, as many of you have called to ask questions on outstanding cases, our telephone hold time is extremely long as well. We will do all we can to return voicemails as quickly as possible. If your issue has been resolved over the phone, we ask you to please log into your case and mark the case CLOSED to avoid more time spent on resolved issues.

    We truly understand this is frustrating and affects your daily operations. We feel that with the addition of our new staff, we will be able to get back to our prompt case responses and quick help over the phones in the very near future.
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  2. #2
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    When they cant even treat their ETPs properly there is a problem, I don't care how backed up they are, they are screwing up (well maybe not... they are raking in tons of cash, but we're being screwed).
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  3. #3
    If the problem continues for more then a few weeks, then I will definately agree.

    But this recent problem with slow support is the first time I've ever had a problem with eNom support in over 3 years of using their services...

    So I'm prepared to give them some time to resolve the problem.
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  4. #4
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    Every reseller/customer will have to make their own decisions, personally, I've already contacted other registrars and they've been more than willing to setup equal/better pricing schemes for me should I desire to transfer out. Ive been sitting on that for a little while now, each day I think I'm getting a little closer (biggest problem is i don't want to spend a couple grand all at once just to transfer!)

    But yea... have a backup plan ready
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  5. #5
    Its scary..
    eNom being such a great company will treat its ETP like that, what we can expect from others?? eNom may not be The Best but it's surely one of the best. (Top 3). I hope to see things settle down soon.

    @kohashi

    May I know, who is number 2 in your list??

    @mrzippy
    Does that also involve the delay of my problem ??

  6. #6
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    Ive been using Fabulous to register lately. Moniker is also on my list.
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  7. #7
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    Afaik, Fabulous are quite good, but they don't have dns, afaicr. Yes/No?

    I just can't take Moniker's 70 second login. I'm not that impressed with their cp, either.

    I agree about the backup plan tho. That's true of everything we do in life, not just because we use eNom as a registrar

    At least they have been upfront about the problem. That's like a breath of fresh air in itself, in this industry. I'll take them at their word. Let's see.
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  8. #8
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    Up front about their problem? When was this dated? There has been a downhill in their support for a long time now.... I would say this is a bit late of a notice.

    Fabulous do have DNS, their control panel isn't designed for most people though, its probably one of the most comprehensive I have seen but isn't always the easiest to use.
    Market leading revenue
    Customizable graphic landing pages
    Keyword and associated phrase optimization
    Comprehensive domain reporting
    Free domain sales tools
    Award winning domain security
    Free DNS hosting and re-direction service
    $6.75 .COM domain registrations
    24/7 customer support
    off the front of their website
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  9. #9
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    Yeah, but is the dns there? I can't tell because I have no domains in my account there. I recall, I had to use MyDomain's free dns service for my Fabulous regged domains (when I had them) because there wasn't any dns service. So is there actually dns service now for your domains? Or is it just a bs claim on their front page.

    I would say this "long time now" is only probably about a month. Since they integrated BR customers into their control panel. Which is where I speculate all the addition demand has come from. It's amazing how some people can take an honest admission to a problem and with positive steps to fix it, as somehow a negative situation.

    I'd be interested in hearing your comments comparing fabulous and imonetize domain tools.
    Last edited by stub; 12-24-2006 at 09:06 PM.
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  10. #10
    I might be moving away from Enom as well. I've found Moniker.com to be very competitve w/ Enom w/ much better support.

  11. #11
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    Yes it is there stu. They don't just lie on the front of their webpage. It is part of the traffic control (since that is exactly what it is) you just redirect to another URL through their system.

    As far as a long-time, more than just a month. The complaints have SOARED in the last month with BR complaints but eNom has been declining in service since before that. They were bought out May 1, 2006 by Demand Media, that was a defining in moment where the interests of their clients and of their own business went separate directions imo. There is a CLEAR conflict of interest in a company competing with it's registrants especially when it is FAR more profitable to sell off their expired names than it is to have them renewed. Even if their service hadn't gotten worse in MY EXPERIENCE, I would STILL feel uncomfortable with a company who are competing with me for the exact same domain names.

    For further reference:
    http://www.ecommercetimes.com/story/52261.html
    How can eNom compete? By sharing ad revenues with domain owners, by being more transparent and equitable than Sedo, and by simultaneously globalizing and professionalizing its development and support operations. Last but not least, by rediscovering its customers.
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  12. #12
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    were they integrating bulkregister at about the same time as incorporating new epp transfer requirements?

  13. #13
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    Kevin

    Yes it is there stu. They don't just lie on the front of their webpage. It is part of the traffic control (since that is exactly what it is) you just redirect to another URL through their system.
    So do they give you access A, MX, CNAME, TXT records and URL Frame, URL Redirect, just like at eNom? Not just URL redirecting, right?

    I think any business can do better by rediscovering it's customers. That isn't exactly a rocket-science discovery. As somebody else pointed out. There have been more than one problem to deal with. Besides absorbing BR, which would have put a huge pressure on their support resources judging by the influx of posts at WHT, there has been the introduction of the Auth/EPP codes for .com/.net registries. There's been quite a few posts around that subject. Also, the problems at RegisterFly have also spilled over to them, as we've seen here as well. So, I think there has been a huge increase in support requests in the short term. The only way to solve that is to throw more bodies at it with improved training. Any business experiences these kinds of fluctuations and has to deal with them. It's part of the normal ebb 'n flow of managing a business. The test of whether they are successful or not, is whether by say Feb/Mar, the response times to support requests is back down to 24-48 hours.

    Personally, I think they've made mistakes with some things. They could have managed the absorption of BR customers in a better way, imho. Also I think their handling of the EPP/Auth code issue wasn't very clever. Directi and GoDaddy handle that much better. With all those Registerfly customers scrambling to get outa there before renewal time and needing those codes immediately. All adding to the support bubble explosion.
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  14. #14
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    I did reports those issues many weeks back on WHT. At that time nobody did seem to listen to me unfortunately ;-(.

    Seems like it got even worse than back when I experienced the delay of support request answers.
    That certainly is not a step in the right direction. ;-(

    mrzippy, remember when I PM'ed you a few weeks ago ? ;-)
    Last edited by valentin_nils; 12-25-2006 at 03:40 AM.
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  15. #15
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    No stu, they give you simple domain forwarding and email forwarding through their DNS. Their system is designed for domainers, who in generally have their own webhosting with dns included. Their DNS is mainly for their ppc, they do offer the redirection though which is all most people need and email forwarding, the second most required feature.

    eNom's response have gotten slower and slower, back a few years ago I got responses often within a couple hours and I also contacted their staff directly through email with no trouble. Now, it's many days to get an answer.

    Easy answer for a huge surge of support requests - keep BR staff around to help their own customers adjust, would have been simple. They don't care about their clients, it's as simple as that. They are making more money elsewhere outside of domain registration business.

    My point is this, I think they are going down hill and have been for a while, what you see is apparently the same thing but you think there is a chance of them going back uphill, while I don't. In the meantime it is their clients who suffer, I am suggesting looking for other registrars who are more responsive. A 24-48 hour response time doesn't cut it for me, especially if something happened to one of my domain names -- hijacked? failure to renew? etc... So many problems, I have communicated with a lot of registrars out there, and I can pick up a phone and TALK TO A PERSON in a minute or two and they can help me out and answer my questions. Some have live support that I wait 30 seconds and I am in talking to a live person, why should I be waiting 24-48 hours elsewhere and think that it is acceptable? Maybe that's acceptable for you, for me, I need a responsive domain registrar, and judging by the reports here, many others do too.

    You can keep attacking my posts, I really don't care at this point. Enom is Enom, Fabulous is Fabulous, each registrar is different, it's quite simple. I am trying to help other people, having a backup plan and perhaps an account with another registrar CAN'T HURT! I've got accounts with perhaps 10 or so with equal/better pricing should a need arise to move out.

    Merry Christmas Everyone.
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  16. #16
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    Free DNS hosting and re-direction service
    So they aren't exactly telling the whole truth on their front page then? This isn't a free dns service in the commonly understood sense. It's a free re-direction service. I agree that that may be good enough for most domainers. How you come to understand I'm attacking your posts, I have no idea. We're having a conversation.

    Does the url redirection redirect all, www, non-www, and all subdomains? A lot of registrars redirection only covers the first 2. They steal your subdomain traffic for themselves. This can be fixed with a real dns system.

    Also, I particularly like to explicitly to use an SPF TXT record on all my parked domains so that nobody can send mail purporting to be from my parked domains.

    So which registrars have you found that you can pick up the phone and talk to somebody about your support problem within minutes? Godaddy? Moniker? I doubt if you're calling Fabulous. I live in asia, so it's hard timewise and costwise to be calling US for support. So I'm pretty happy with 24-48hr turnaround on support issues via support tickets bearing in mind the time differences as well. Actually, I rarely need support in any case. So, support isn't really a big issue for me.

    I actually had a domain hijacked at eNom. They just sat on their hands and did nothing at all other than lie and obfuscate the issue to me. I understand how it was hijacked, so I've taken measures to see that doesn't happen again. The domain was even locked when it was hijacked out of my account. Their ToS say that my payments for the domain are non-refundable, but they refunded me in full. Is that the actions of an innocent party? So I have ample reason to be down on eNom

    Never once has a renewal at eNom ever failed, so I've never had to call them for that reason. Their control panel works well. Never a problem there. So all-in-all, with the one exception, they've been the right registrar for me. Of course, not everyone agrees they're the right registrar for them
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  17. #17
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    Well it looks like eNom have begun their efforts to improve support. I just got this in the mail...

    Dear eNom ETP Reseller,

    As promised, we've completely retooled our Support Center with new software designed to better track and more quickly respond to your support issues. Watch for its launch later this week.

    You will continue to access and submit questions by clicking the "HELP / Support Center" links. You can still reply to open cases in the "old" system via the link emailed to you by eNom Technical Support. However, web access and updates to previous cases is now only available to eNom support specialists.

    The biggest difference you will notice is how you reply to or update new support tickets. You will now access them via the "HELP / Support Center" link and clicking the MY STUFF tab (which replaces the "My History" tab). We will no longer send links via email.

    A quick guide to the new and revised features:

    OLD WAY
    - To submit a new case: Log into your account, click "HELP / Support Center / Request Help"
    - To update an open case: Click "Respond to case" link in email OR the "My History" link, then the open case.
    - Responding to a closed case: Once closed, you cannot update the case.
    - View articles with instructions and help: Click on "Knowledge Base" then enter a question and category.

    NEW WAY
    - To submit an incident: Log into your account, click "HELP / Support Center / Ask A Question"
    - To update an open case: Click "My Stuff" then the link of the case you wish to open. No email links available.
    - Responding to a closed case: Closed cases remain available for 4 days.
    - View articles with instructions and help: Click the "Answers" tab, then select a category and key words or phrases.

    Whitelist [email protected] as this will be the email address from which all new Support Center email confirmations will be sent when you open a new ticket. The new system is powered by Right Now Technologies (RNT) currently being used by hundreds of ecommerce and service companies worldwide.

    Note that we have not advised your sub-accounts of this upgrade, as they should be contacting you directly for service and not using eNom for their technical support.

    Watch for more Support Center enhancements in the new year including 24/7 phone support. As always, we are committed to your success and welcome your comments and suggestions. Have a happy and prosperous New Year!

    eNom Technical Support Team
    (425) 274-4500 Ext. 3
    You should note the penultimate paragraph. eNom support is only for direct eNom customers and ETP's. If you are a sub-account you are expected to get support via the account above you. This has always been the case, and might explain why some people haven't got the support they were asking for.

    Also, the last paragraph is encouraging. Promising 24/7 phone support in the new year, along with other support enhancements.
    Last edited by stub; 12-28-2006 at 06:15 AM.
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  18. #18
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    Enom is Enom, Fabulous is Fabulous, each registrar is different, it's quite simple. I am trying to help other people, having a backup plan and perhaps an account with another registrar CAN'T HURT! I've got accounts with perhaps 10 or so with equal/better pricing should a need arise to move out.

    Merry Christmas Everyone.

    Yes, when I got moved from a BulkRegister Reseller account to a "new-improved" BulkRegister/eNom Reseller account I began to look around myself to transfer out.

    I found better pricing at http://www.StarGate.com and http://www.SRSPlus.com which has saved me $MONEY$

    Since I have moved out my domains from the BulkRegister/eNom account it appears other problems have come up. I continue to read and look around since I do not want to get blind-sided again.

    I will completely cancel my BulKRegister/eNom account in January 2007 since they will now charge all Resellers the $99/year fee..

    I now have accounts with StarGate, SRSPlus, and GoDaddy for the exact purpose of having a backup plan.
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  19. #19
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    Quote Originally Posted by stu2
    You should note the penultimate paragraph. eNom support is only for direct eNom customers and ETP's. If you are a sub-account you are expected to get support via the account above you. This has always been the case, and might explain why some people haven't got the support they were asking for.

    I wonder where the BulkRegister Resellers fall in this arrangement?

    Perhaps the problem they have is that they are in a "no-mans-land" when it comes to eNom support.
    The Best To You!
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  20. #20
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    eNom put BR customers under enomcentral.com which is for their direct retail customers. So you have direct access to their support. I think you overwhelmed them Well, along with the other stuff we've discussed.

    You should probably disable any cc info you have before those charges come thru. just in case
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  21. #21
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    Quote Originally Posted by stu2
    You should probably disable any cc info you have before those charges come thru. just in case
    I did that in November when I started my transfers.

    I am waiting till January then I'll cancel my Reseller account.
    My signup was in August so I should not be hit with a Renewal Fee.

    BTW, I still have all my domains in the CP at BulkRegister/eNom and they send me notices for those Domains that have expired ... even though they are no longer with them.

    When I submit my cancel notice I'll inform them to clear out the database under my account.
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  22. #22
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    Quote Originally Posted by Ireland
    I will completely cancel my BulKRegister/eNom account in January 2007 since they will now charge all Resellers the $99/year fee.
    I have not heard of an annual enom reseller fee.

  23. #23
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    The $99/yr fee is only for the PDQ--it's completely optional.

  24. #24
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    Quote Originally Posted by Dan L
    The $99/yr fee is only for the PDQ--it's completely optional.
    For a BulkRegister the new arrangement with eNom is not optional.

    "Annual $99 membership renews on your anniversary date of joining BulkRegister. We're working hard to keep adding products, services and wholesale pricing to always increase the value you receive for your membership over time." SEE : https://bulk.enom.com/pricing.asp

    This is one reason I think eNom should have moved BulkRegister Resellers completely into the eNom Reseller rather than a tack-on with fees and higher domain cost of $12.

    I think this arrangement has been a motivation for many BulkRegister Resellers to jump-ship at this time.

    eNom may have purchased an empty shell when all is said and done.
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  25. #25
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    For a BulkRegister the new arrangement with eNom is not optional.

    "Annual $99 membership renews on your anniversary date of joining BulkRegister. We're working hard to keep adding products, services and wholesale pricing to always increase the value you receive for your membership over time." SEE : https://bulk.enom.com/pricing.asp

    This is one reason I think eNom should have moved BulkRegister Resellers completely into the eNom Reseller rather than a tack-on with fees and higher domain cost of $12.
    That was exactly what I've been saying all along. BR customers should immediately move to a sub-reseller account, whether or not they intend to stay or move from eNom. Even eNom themselves have been telling their BR customers this. Which makes you ask, "why they didn't set it up like that from the beginning?". To which we all know the answer, "they should have set it up like that from the beginning". Their motivation? They were greedy when they saw those annual $99 fees and $12 domain pricing. Every business should know (from Business 101) that when this kinda change happens you can't just plonk your customers down with a new interface taking away features they've used for years, without giving them something back in return. I feel most sorry for those using the BR API who have to learn and switch to the eNom API, asap.

    I think this arrangement has been a motivation for many BulkRegister Resellers to jump-ship at this time.

    eNom may have purchased an empty shell when all is said and done.
    I don't think BR customers motivation is to jump ship because the have the same deal as they had under BR. They can't also expect the same deal as ETP's who have plunked down their cash upfront. But they could have been given $8.95 (or even $9.95) sub-reseller accounts without an annual fee, under a BR umbrella ETP. I think you would have found a lot more happy BR customers had they been given that choice. They would have tolerated and adapted to the changes.

    Also, BR had, what was it, 100,000+ customers. Probably most were resellers. We see only a handful of disgruntled former BR customers here in WHT. Where are the silent majority? People who are happy don't normally post to forums. They just get on with enjoying their lives.

    As a footnote. It makes me a little bit sad (for them) that some BR customers jumped ship before discovering how good the eNom control panel really is. They will be the losers.

    As a footnote #2. I know Ireland moved for financial reasons. (Which makes me wonder why he was ever with BR in the first place).
    Last edited by stub; 12-28-2006 at 08:06 PM.
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  26. #26
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    Quote Originally Posted by stu2
    As a footnote #2. I know Ireland moved for financial reasons. (Which makes me wonder why he was ever with BR in the first place).

    Lack of Knowledge.

    The whole event caused and motivated me to learn and see the green grass of home. After all, there are 40 shades of green in IRELAND

    I am learning more every day.

    The Best To You!
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    www.CapitalCeltic.com

  27. #27
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    You are forgiven, Ireland
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  28. #28
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    stu you either drink the enom koolaide or you are paid a commission for every positive post about enom

    I hope this helps their support, I already started to move the bulk of my names out. Something is not right in enom land

    .

  29. #29
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    I don't like the eNom koolaid. I drink my own. home made
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  30. #30
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    Quote Originally Posted by stu2
    I don't like the eNom koolaid. I drink my own. home made

    lol


    than it must be fortified with enom

  31. #31
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    You take every opportunity to bash eNom, but you stay with them. I can't understand why you haven't transferred your domains away. Are you a sub-reseller or a direct eNom customer?
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  32. #32
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    What makes you think I am staying with them? every week I move names out to different registrars usually 3 weeks before they expire. The support and the nonsense of how they make money from my customers expired names is a sham.

  33. #33
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    Quote Originally Posted by franksredhot
    What makes you think I am staying with them? every week I move names out to different registrars usually 3 weeks before they expire. The support and the nonsense of how they make money from my customers expired names is a sham.

    If I was not happy with eNom, I'd bit the bullet and move all domains now and not wait for troubles and headaches.

    That is why I have now moved all my Domains from BulkRegister/eNom as of December 31st.

    From a nimber of negative posts about eNom support I think I made the right choice for me. That is what each person needs to consider. I wish I had done the research and moved from BulkRegister a long time ago especially when the buy-out was announced.
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  34. #34
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    All registrars are making money off of expired domains. It's the registrant's fault if they let their domain expire. 1st rule. Renew your domains before they expire. Some registrars make money off your domains while they are still active by stealing your traffic. Who are your preferred registrar's now? You never mention who you are transferring to. eNom are taking active steps to rectify the support issue. Anyway, I've given my opinion about that elsewhere. I vigorously defend eNom because you and kohashi vigorously attack eNom in EVERY post you make. Over what? Declining support? That makes them crap? BS. They have by far the best control panel and system of any registrar. I'm just counterbalancing all your asinine negative comments in case readers here should get the wrong impression. eNom are a GREAT registrar. Maybe even THE BEST. I've tried 40-50 registrars/resellers.
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  35. #35
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    because you like their interface so much you defend and make excuses for them? I hope you get at least 100 free domain names from enom each month for plugging their services. We have SERIOUS gripes and you have nO RIGHT to minimize them. If you do not like what people say about enom do not read but I will speak my mind and try to alert people to avoid enom like the ebola virus. You will see more and more people share my views this year.

  36. #36
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    So let's hear your serious gripes. So far it's just declining levels of support. Anything else? I don't minimize anyone's serious gripes, if only you'd say what they are. You never have said who you are transferring to. Something to hide?
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  37. #37
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    333
    Like nameservers mysteriously getting changed to enom's default nameservers when I or my clients never did it. names 2 months prior to expiring our no longer in my reseller account and show enom's privacy service in the whois. When I contact enom (after a lengthy delay) they just say the matters been fixed. I can go on and on. They are a total screwup of a company. I am not saying who I am going to since the issue is not who I am happy with and moving to but rather enom sucks and why I am leaving enom. I am trying three different services and trust me within a few months I will give very clear honest feedback on all three.

  38. #38
    Join Date
    Mar 2003
    Location
    Kathmandu, Nepal
    Posts
    3,937
    stu2,
    enom's support has gone downhill imo. There is a LOT of sentiment among very experienced and large resellers that the whole registrar has gone down hill. This isn't some minority opinion.

    http://www.domainstate.com/showthrea...threadid=70739
    http://www.domainstate.com/showthrea...highlight=enom
    http://www.domainstate.com/showthrea...highlight=enom
    http://www.domainstate.com/showthrea...highlight=enom

    Need I continue?

    Your opinion is your OPINION, remember that. eNom's interface & system isn't THE BEST as you so claim. how can one even make a blanket statement like that?
    Kevin Ohashi - Founder of ReviewSignal.com - Honest Web Hosting Reviews
    Check out our WordPress Hosting Performance Benchmarks (Updated: Sep 2016), the most comprehensive look at WP performance

  39. #39
    Join Date
    Aug 2004
    Location
    Olmstedville, NY
    Posts
    439
    The Best To You!
    Ireland - Networking the Irish / Celtic Community
    www.CapitalCeltic.com

  40. #40
    Join Date
    Jun 2005
    Posts
    5,866
    Ok. You first Kevin

    Firstly, I would agree that eNom's support has gone downhill. For my experience, I always had good support (1, sometimes 2 day turnaround for support tickets... I don't call them) until they integrated the BR customers into their control panel. When was that? About 2 months ago? This appeared to happen at a time when several other things were happening, like Auth Codes. As I've already stated, I think they made bad decisions on how they implemented both the BR integration and the Auth Codes. The shenanegans at RegisterFly have also overflowed to eNom, putting a huge pressure on their support services. That is not to excuse them, but to understand perhaps why it's gone downhill. If they were to have accepted the status quo, then I would have been one of their many critics. But they have listened to their customers and have taken steps and announced future steps to improve their support. Since this is in the future, only time will tell.

    Yep. Everybody's opinion is their own. We all have different needs and motivations. There is no best control panel and registrar, and you probably missed the "maybe" in my statement. If you also notice, I normally include an "imho" with my comments. I have done surveys and polls on WHT about control panels, and eNom get about 80% of the votes. So I'm not alone in thinking they have the best control panel. It's a widely held opinion that they have an excellent control panel. In fact the only negative comments I've seen on WHT about their control panel was when they switch to their beta control panel and their search as !@#$ up for about 4-6 weeks. Thankfully that's fixed now.

    now to address the links you posted...

    1. This one just seems like a gripe-fest about registars generally. They all suck by generally accepted business practices.

    2. Most registrars steal your subdomain traffic if you use their url redirection. Don't you know that? In most cases they also don't provide any means to correct this. At least at eNom they provide the ability to url forward all your traffic, including subdomains. So, at eNom, if they steal your subdomain traffic, it's all your own fault for not configuring your control panel correctly.

    3. The issue of being responsible for your sub-resellers actions, whilst problematic, is something you agree to when signing up as an ETP. I think it's reasonable to make the ETP responsible for their sub-resellers actions, since they are the one's allowing them to become resellers in the first place. If this is a problem for an ETP, then they can always go and sell domains for someone else. Do you really expect eNom to take the fall for something that you created?

    I'm not a reseller, but I'd be surprised if their is no way you can disable a sub-resellers account.

    4. This thread is from 2005. However, eNom ToS has always been a 3 part either-or situation at their own discretion. Every registrar's ToS basically reserves the right to do what they want in this regard. Including not giving you any Grace Period at all. What's different with eNom? In any case, as I've said many times. This is all the registrant's fault. It would be a non-issue if they would renew their domains before they expired.

    So, you may think this is an apology for eNom and blind support on my part. But I see it as a reality check for all the hate eNom hysteria. Bottom line is all registrars suck. All we gotta do is find the registrar which sucks less for us.
    Signature Under Construction.

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