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  1. #1

    My buisness is failing..

    Hello,

    My business is failing, I am having a hard time getting custemers. I am not
    going to post the URL to the site.


    Most people say I have pritty good support... ( i have about 10 Clients)

    What is wrong with htis.. I am getting 91+ his aday on my domain and none of
    them sign up for hosting..


    I do have a SSL, Billing system Ipanel

    I don't know why people arnt signing up

    Support:

    I use Ipanel for my client's support tickets < But they never submit one.. I
    never have down time (must be good)


    at the current moment I am making £20 + per month

    I need £5 for Ipanel £13 for my Reseller and another £21 for my VPS...

    I think I am failing quite a bit...

    Can anybody help me?

    Cheers,
    Scott[
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  2. #2
    Join Date
    Mar 2004
    Location
    Singapore
    Posts
    6,984
    Have you tried promotion? Try to interest the local businesses in your area to sign up first. Print some brochures and name cards distribute around your area. This is the niche market you should be concentrating as it is the easiest and cheapest to start from there.
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  3. #3
    Quote Originally Posted by VPS-local

    What is wrong with htis.. I am getting 91+ his aday on my domain and none of
    them sign up for hosting..
    Well, so what? 91 hits a day is nothing, if that was uniques..then that's something. We get around 400 uniques on our site per month..Catch? Around 1-5% Sign-up.
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  4. #4
    Join Date
    Jan 2006
    Location
    London, England
    Posts
    427
    Local is the way to go indeed. I agree with boonchuan.

    Make sure your site gives the right impression to a potential client and everything on your site works. No 404 errors etc.

    Draw up a list of local businesses with websites or ones that haven't got one yet and pay a visit to these shops personally or send them a email.

    Matt
    The MonkeyPC - cPanel webhosting that's vibrant and high in quality. Just say hello to The Monkey!
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  5. #5
    Sigh...

    Here's a question:

    If you opened a "real" store in your city and put up a sign that says "Now in business!"... what would you expect?

    Would you expect people from all over the world to come to your store and buy your service/product?

    I doubt it.

    You would consider advertising and promotion.

    Web hosting is no different. You need to go out and FIND your own customers. Offer a unique service, etc..

    There are hundreds of threads in these forums here about how to "find" customers and how to "attract" business and how to make your service different/better then the thousands of other web hosts who are just like you.

    On a side note, if you are only making $20 and have 10 customers.. then that means you are charging $2 per customer?

    Raise your prices.

    Want to sell domain names? Sign up today for an eNom.com reseller account from a trusted eNom ETP provider.
    * We provide support and service to over 3245 happy eNom domain name and SSL certificate resellers!
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  6. #6
    Join Date
    Jan 2004
    Location
    Boise, ID
    Posts
    2,449
    You have already made one of your biggest mistakes, it's extremely obvious by the title of this thread "My business is failing".

    YOU BELIEVE your business is failing, that is your biggest mistake. If you believe your business is failing then you will not succeed.

    Now, in regards to your actual problems you posted very little information. You say you have X customers and make X per month but how long have you been in business?

    How many signups over how much of a period of time have you recieved them?
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  7. #7
    Try investing some money in PPC
    Or list your plans for free at web hosting directories.
    You could also try web related forums with request sections.
    Caro.Net: Support is everything
    Offering High Quality Dedicated Servers.
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  8. #8
    Join Date
    Jul 2005
    Location
    Buffalo, NY
    Posts
    2,626
    Quote Originally Posted by CaroNet-Hesham
    Try investing some money in PPC
    Good idea. Let's invest hundreds of dollars in PPC advertising and see little to no results when he's already losing $19/month.
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  9. #9
    Quote Originally Posted by PE-Steve
    Good idea. Let's invest hundreds of dollars in PPC advertising and see little to no results when he's already losing $19/month.
    You said hundreds?
    Caro.Net: Support is everything
    Offering High Quality Dedicated Servers.
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  10. #10
    Join Date
    Jul 2005
    Location
    Buffalo, NY
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    2,626
    Quote Originally Posted by CaroNet-Hesham
    You said hundreds?
    I don't know where you're advertising, but you're not going to find effective PPC advertising for less than $100.
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  11. #11
    Join Date
    Jan 2006
    Location
    London, England
    Posts
    427
    Quote Originally Posted by PE-Steve
    I don't know where you're advertising, but you're not going to find effective PPC advertising for less than $100.
    That's true. I'm thinking of google adsense and bidvertiser. It would be tough to make it effective for under $100.
    The MonkeyPC - cPanel webhosting that's vibrant and high in quality. Just say hello to The Monkey!
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  12. #12
    Join Date
    Feb 2003
    Posts
    32
    Quote Originally Posted by VPS-local
    Hello,

    My business is failing, I am having a hard time getting custemers. I am not
    going to post the URL to the site.


    Most people say I have pritty good support... ( i have about 10 Clients)

    What is wrong with htis.. I am getting 91+ his aday on my domain and none of
    them sign up for hosting..


    I do have a SSL, Billing system Ipanel

    I don't know why people arnt signing up

    Support:

    I use Ipanel for my client's support tickets < But they never submit one.. I
    never have down time (must be good)


    at the current moment I am making &#163;20 + per month

    I need &#163;5 for Ipanel &#163;13 for my Reseller and another &#163;21 for my VPS...

    I think I am failing quite a bit...

    Can anybody help me?

    Cheers,
    Scott[
    You might consider making sure your messages have correct spelling; as not to mislead others into thinking negatively about your business, or your competence. Perhaps the writing within your business is different than here on WHT. I tend to make mistakes myself, but if you really want to get critical...You must go the distance.
    Last edited by nickelnick; 12-23-2006 at 01:46 PM.
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  13. #13
    Join Date
    Feb 2003
    Posts
    32
    Quote Originally Posted by XSI-Larry
    You have already made one of your biggest mistakes, it's extremely obvious by the title of this thread "My business is failing".

    YOU BELIEVE your business is failing, that is your biggest mistake. If you believe your business is failing then you will not succeed.

    Now, in regards to your actual problems you posted very little information. You say you have X customers and make X per month but how long have you been in business?

    How many signups over how much of a period of time have you recieved them?
    YES! Now this is how I think!

    It's like... When someone asks you how your day is going, you must be having a great day. Because otherwise you fool yourself into believing you are not, and can not. You must believe in yourself, confidence is key to business.
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  14. #14
    Join Date
    Aug 2004
    Location
    Indiana
    Posts
    1,192
    Quote Originally Posted by PN-Matt
    That's true. I'm thinking of google adsense and bidvertiser. It would be tough to make it effective for under $100.
    In that case, the OP needs to realize he has to find a way to make it work. If you simply leave the success of a business like this stuck at the amount available to advertise, that's pretty lame IMO.

    Content is king and use that to your advantage. Drive people in who are *interested* in what you have to offer. The people coming right now for all you know could have come there by mistake each time and just exited out, those visitors mean nothing. On the other hand, you could have visitors that really get value from the website and further research the offerings.

    You need to reevaluate how you get a customer and why they would ever want to sign up with you. You *have* to be unique and offer something that others don't, IMO.
    Ankit Gupta - Cernax Hosting
    "We're always second in the industry, the customer comes first."
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  15. #15
    I never get sign ups.. I really need help with this I offer billing system support and email.. I never get any email support I am in det by &#163;40 to two hosts SlHost and Luidnet or how ever you spell it..


    I really really need help... I don't know

    don't know where you're advertising, but you're not going to find effective PPC advertising for less than $100.
    Hello Sir,

    I don't quite know what PPC is explain please.

    You might consider making sure your messages have correct spelling; as not to mislead others into thinking negatively about your business, or your competence. Perhaps the writing within your business is different than here on WHT. I tend to make mistakes myself, but if you really want to get critical...You must go the distance.
    Thanks for that.. I do have a spelling problem.

    You have already made one of your biggest mistakes, it's extremely obvious by the title of this thread "My business is failing".

    YOU BELIEVE your business is failing, that is your biggest mistake. If you believe your business is failing then you will not succeed.

    Now, in regards to your actual problems you posted very little information. You say you have X customers and make X per month but how long have you been in business?

    How many signups over how much of a period of time have you recieved them?
    Well what info should I post?

    Well last week I had 2 sign ups of &#163;4 each on a small plan which was very good.. great week it was.

    Well, so what? 91 hits a day is nothing, if that was uniques..then that's something. We get around 400 uniques on our site per month..Catch? Around 1-5% Sign-up.
    91 aday is good.. and they are unigues..

    I don't know but I think I am not quite good for a company..

    I need lessons on what packages I should offer.. Unfortunly I am not alowed to post my packages.

    Thank you,
    Scott
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  16. #16
    Join Date
    Jan 2004
    Location
    Boise, ID
    Posts
    2,449
    1.) It seems you don't know the industry that well.

    2.) How long have you been operating? The hosting industry is a "Long-Term" industry to break even in. You don't plan to do it overnight.

    3.) Do you have a business plan?

    4.) You didn't say where you are advertising.

    5.) PPC = Pay per click which is a very common industry term.

    What packages to offer is dependent on many, many things.
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  17. #17
    Well.. If I post my plans I will be banned..

    But lets say my hosting plans start from &#163;3-&#163;7/mo

    starting from 6gbs and ending at 15GBs

    Well I have had monay companys "two" The last one got shut down because of problems with family perrants so I sold the clients then I started up a new one..

    My buisness plan was just to get to know people make some money help my perrants out.. I honestly started to meat new people.

    I don't really advertise.. I don't really want to advertise.. I advertised once that was enught.. I got the first 10 and then they should tell there friends.
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  18. #18
    Join Date
    Jan 2004
    Location
    Boise, ID
    Posts
    2,449
    First I'm guessing you aren't 18, do your parents know about this? Since they are liable if anything goes wrong you might want to deal with that.

    Second, you really need to work on your grammar and spell checking. The way you present yourself reflects directly on your company.

    And finally you need to deal with creating a business plan. A business plan will set forth guidelines for you to follow in order to succeed.
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  19. #19
    Quote Originally Posted by VPS-local
    I don't really advertise.. I don't really want to advertise.. I advertised once that was enught.. I got the first 10 and then they should tell there friends.
    I wish, running a hosting business would be that easy one day.

    I have nothing much to say but I think you should re-consider your whole “idea” of doing business. If you really want to earn, first you need to make it a success. In other words, you need to spend a lot before you can sit back and start counting your profit.
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  20. #20
    Join Date
    Nov 2005
    Location
    London UK
    Posts
    683
    With all due respect, "I'm already in debt £40"... says it all.
    UK SSD VPS without compromise - upto 250k IOPS !
    www.clustered.net
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  21. #21
    Join Date
    Jul 2002
    Location
    London, United Kingdom
    Posts
    4,362
    Quote Originally Posted by reiteration
    With all due respect, "I'm already in debt £40"... says it all.
    Quite !

    To the OP:

    Is this a *business* or a hobby ?

    What makes your hosting setup different to a million others ? i.e. *why* should people buy from you ?

    You really *must* do something about your spelling and grammer, you sound about 12 which doesn't inspire confidence.

    What does you business plan say ? How well are you doing against it ?

    You need to do a lot more learning about the industry if you dont even know what PPC means.

    And if you're worried about being £40 in debt, whats it going to be like when you're £400 in debt ? How will your customers react when you go bust and leave them in the lurch ?

    My advice - quit now and do something with a guaranteed income like a paper-round.
    Rob Golding Astutium Ltd - UK based ICANN Accredited Domain Registrar - proud to accept BitCoins
    Buying Web Hosts and Domain Registrars Today @ hostacquisitions.co.uk
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  22. #22
    Join Date
    Oct 2006
    Location
    New Jersey
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    Last edited by TadasPet; 12-23-2006 at 05:43 PM.
    «▌UNIX IS user friendly, it's just very choosy about who it calls a friend.
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  23. #23
    Join Date
    Feb 2001
    Location
    West Michigan, USA
    Posts
    9,675
    How are you trying to gain new clients? What type of advertising, promotions, etc. are you using?

    --Tina
    ||| 99.999% Uptime SLA!!!
    Plenty of space and bandwidth to fit your needs!
    www.AEIandYou.com - - (WP Friendly - Premium Reseller Hosting and Cheap Dedicated Servers)
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  24. #24
    Join Date
    Aug 2003
    Location
    Vancouver, BC
    Posts
    1,891
    Before spending a dime advertising you need to understand what your place in the market is and what seperates you from the other 1000's upon 1000's of hosts.

    If you can't think of anything that seperates you it's time to write a new business plan. New businesses fail in the first 3 years because they fail to plan.

    My suggestion is to find a niche and then target your business on that niche.
    Gary Jones

    BlueFur.com - Canada Web Hosting
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  25. #25
    Join Date
    Jun 2004
    Location
    Omaha, Nebraska
    Posts
    211
    Do you spend every waking minute promoting your business? If not, it will fail.
    Do you post in forums, contrubute information (not spam)? If not, it will fail.
    Have you cut out luxury expenses out of your life? If not, it will fail.

    These are 3 things that are crutial, especially in a start up. You must spend ALL your time promoting, and pounding the pavement if necessary.

    Also, you need to evaluate why someone should sign up for YOUR hosting versus signing up with GoDaddy or any other user in this forum for that matter. There has to be a nitche that you can expand on.

    Ask your customers what makes them choose you. If they say it's because you're a friend, well that's not a business.

    You need to have a business plan. You need to spend money before you can make money. You need to have the right attitude. You need to review some of the other threads here in the forum as to what makes a business grow.

    On a personal note, I can't say that I've ever been in your shoes, but if I was, I'd have to take a step back and look at the overall plan you have. What is the reason for starting a hosting busienss? Do you offer anything else like Design or Templates or something to bring customers to you? For us, we started with web design in 1992 and then expanded to hosting in 1994, but the main money was in design.

    Today, it's a different world - EVERYONE thinks they are running a business on the internet - what makes you so special that people sign up with you? You need to sit down with a piece of paper, draw it all up, put it on the web, advertise and then work your butt off to keep existing clients and promote for new ones.
    Conor Treacy
    Hands-on Web Hosting
    E-Commerce cPanel Web Hosting | PCI Compliance Hosting
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  26. #26
    I'd say get a fresh image, even thought your losing money - if your website looks poor then maybe thats why your not getting signups - plus, you need to appear bigger than you already are IMO... I don't know your website but it may look like you have 10 clients.. if you get me :/
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  27. #27
    Join Date
    Jun 2001
    Location
    Gotham City
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    Stop shooting with a shotgun and pick up a rifle. If you honestly think you can succeed at offering XYZ for ABC price to every Tom, Dick and Harry then you've indeed failed. These days it's all about specialising.
    [[ Reyox Communications / USA based cloud servers & support / 9 years of hosting websites ]]
    [[ Affordable ASP.NET4, ColdFusion, PHP & MS-SQL, MySQL, cPanel/WHM & Windows Reseller Hosting + Virtual Private Servers ]]
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  28. #28
    Join Date
    Sep 2004
    Location
    Seoul, Korea (London, UK)
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    1,672
    Looks like the poor guy is banned..
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  29. #29
    Join Date
    Jun 2005
    Location
    CA, USA
    Posts
    140
    Bummer, well I hope he checks this thread. Looks like he needs to learn how to run a business period. Pick up a copy of running a small business by nolo press...although the key points in that book were covered by othellotechand and about everyone else :-P If it's a hobby just try to break even and keep your 10 clients happy then they might upgrade, tell a friend or just be loyal.

    Robert Davis
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  30. #30
    Join Date
    Nov 2006
    Location
    Whangarei - New Zealand
    Posts
    57
    Hi there,

    Right i have been in your shoes but i personally say i have never felt like giving up, in fact it makes me want to do it better!

    I have made a small list of things i would do immediately:

    1. Invest in a spell checker - use Google tool bar with it, if you can't spell in emails (nothing to be ashamed about, i cant spell and i use spell checker all the time), your clients will see this and think - **** I'm not signing up with them!

    2. In my book it doesnt matter if your using a billing system or not. For almost 18 months i ran my host without a billing and support system. I have invested in WHMCS as it is the best (no offence to anyone!) on the market.

    3. Make sure your prices are competitive and you can make a profit from them. Don't out price yourself! If your business is costing you 40 pounds per month make sure you charge enough to cover this! Dont charge enough to only make 20 pounds.

    4. Always be open and honest with your suppliers. Honesty is the best policy and they will appreciate you being open with them. Also why do you need all these extra's and how did you get 40 pounds in debt? When i was starting out i only had a reseller account and that was it. cost me $30NZD (10 pounds) and i didn't get anything else until i got customers.

    5. Be happy! If you have the mentalilty your business is going to fail it will! I have run a few businesses and had a failure. I always kept the mind set that i was going to suceed even when times were tuff.

    <<snipped>>

    All the best.

    Cheers
    Last edited by anon-e-mouse; 12-26-2006 at 02:10 AM.
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  31. #31
    Join Date
    Oct 2005
    Posts
    835
    I agree with hostonenz, however, if you want to be taken seriously I agree on what you did Scott, the reason I say that is because well, its hard to try and compete with other business when you know you got better prices than them but feature wise, no. So I understand you getting all that stuff and at leasting leveling up with your competeiors, some of them. I too did this, for a few you will lose money but have good faith, work harder at your job, and make sure you can cover that cost! Save some up for backup money inacse something happens. Think positive. Its good yout hink big though, nothing wrong with that. <<snipped>>

    Thanks,
    Frimon86
    Last edited by anon-e-mouse; 12-26-2006 at 02:11 AM.
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