Results 1 to 21 of 21
Thread: Expirences with PSM so far.
-
12-22-2006, 06:23 AM #1Junior Guru
- Join Date
- Apr 2006
- Location
- MA
- Posts
- 193
Expirences with PSM so far.
Platinum Server Management has been amazing and this is only the second day I have them. They have great communication skills, do everything I ask, and more. They make suggestions but respect your opinion. They are polite and very intelligent and responsive. I have like five tickets open right now and they are ** ACTIVLY ** working them all without a complaint. This company should be charging 700$ a month Everyone is getting a deal. My average response time thus far has been about 3/min.
PSM for the win.
Thanks.
(P.S. - John is doing a great job )
-
12-22-2006, 11:15 AM #2Newbie
- Join Date
- Jan 2006
- Posts
- 28
Couldnt agree more. The service these guys provide is second to none!
-
12-22-2006, 11:39 AM #3Web Hosting Master
- Join Date
- Apr 2003
- Location
- Canada
- Posts
- 587
Like 1000's of others, you've discovered the best bang for the buck when it comes to server management providers.
2 years now for us and never a reason to even think of looking elsewhere.Mike
cPanel/WHM scripts at Premier Website Solutions (all your website needs)
Support young figure skaters in training. juniorskaters.com
-
12-22-2006, 11:41 AM #4Web Hosting Master
- Join Date
- Sep 2004
- Posts
- 1,909
Ethan runs a pretty sound ship over at PSM. It is good to know that people are giving him the props he deserves.
-
12-22-2006, 04:00 PM #5Web Hosting Evangelist
- Join Date
- Mar 2005
- Posts
- 520
Good to know u r having a nice experience with them.
I m not, they seem to too busy to spend even 10 seconds on servers. Honestly the worst administration i have ever encountered, slow and inefficient.
I wouldnt suggest anyone to go with them.
Anyways, I m just waiting for my month to end and then i am gonna try seeksadmin
-
12-22-2006, 05:06 PM #6Web Hosting Master
- Join Date
- Oct 2004
- Location
- Oneida, NY
- Posts
- 2,849
Originally Posted by serioussam
@serioussam -- have you tried submitting a ticket to the "Feedback" department to see if you can get things resolved with them directly? Posting here does nothing for you and it would help if you contacted them about the issues to see if they can fix them.Big things coming soon
-
12-22-2006, 05:15 PM #7Web Hosting Master
- Join Date
- Jul 2005
- Location
- New Jersey, US
- Posts
- 1,597
Originally Posted by serioussam
If we were slow, you would not have been able to get 16 tickets completed within 6 days. Actually, I calculated it and I found the average response and resolution time to be under 1 hour for all of your tickets. Of course some of the more complicated tickets took a few hours to resolve (which is still within our guarantee resolution period), but most of the tickets took just a few minutes to resolve. So altogether, the average response and resolution time for each your tickets were under 1 hour. I'd be more than glad to provide proof for anyone interested.
Also, I checked and I do not see any tickets from you to our feedback department regarding your concern, nor do I see any tickets rated negatively. To the contrary, an exact quote from one of your tickets, you said "Thanks good work ". Therefore, without ever telling us you were dissatisfied, plus even making a positive remark, we had absolutely no way at all of knowing you were nothing but completely satisfied. If you were dissatisfied, you should have contacted us and at least given us the chance to discuss it with you first.Last edited by ServerManagement; 12-22-2006 at 05:23 PM.
PlatinumServerManagement (also known as PSM)
The OLDEST and LARGEST and MOST TRUSTED server management provider in the USA, with 15+ employees and growing!
Providing quality support for OVER 21 years! Currently supporting over 3,000+ servers monthly!
www.PlatinumServerManagement.com Proud member of the NJ BBB & Chamber of Commerce & Authorized cPanel Partner.
-
12-22-2006, 05:37 PM #8WHT Addict
- Join Date
- Apr 2006
- Posts
- 113
I have a couple of servers being managed by them since the past couple of months. It has been very much satisfactory indeed. The only problem is their Sales department which can take much time to respond. I had to wait once for 2 days for a server to be added. When we are reselling for our clients, it will be difficult as we have to put the client on hold too. If only they could speed up the Sales operations too...
-
12-22-2006, 05:37 PM #9Web Hosting Master
- Join Date
- Apr 2006
- Posts
- 569
Originally Posted by serioussam
there are tons of positive posts here on this forum about psm here, even in this very thread every reply other than yours is positive
you may be disatisfied, but some people are just not happy no matter what,
and if you never even told them, you shouldn't be complaining here first
i've been with platinumservermanagement for quite a while and they are excellent,
I probably submit around 20 tickets per month now a days and I know that they spend a decent amount of time on me
2 thumbs up to psm
-
12-22-2006, 06:22 PM #10Web Hosting Evangelist
- Join Date
- Mar 2005
- Posts
- 520
Originally Posted by Nick H
I have and based on my experiences i m not fully satisfied with PSM.I can understand its very difficult with bigger customer base to dedicate too much time for a single customer.
I agree i opened 16 tickets in first 6 days coz it was a new server and it is understandable that it needs most attention initially.
The part that i m wasnt satisfied was the performance tuning by PSM, they dont really seem to know much about mysql in and out coz i saw no major difference in my server performance. I was pretty depressed coz i paid and wasnt satisfied, after posting something similiar in managed hosting section Nick from http://www.mnxsolutions.com/ offered to help me for free for the month of december.
He was amazing and really seem to know his stuff about mysql and php settings. My server performance went atleast 20-30% better.
It requires time and dedication to solve a problem like performance tuning, sorry to say i didnt get it where i paid.
Too bad the company i was happy with dont deal with external server managemement
PSM is still good when it comes to intial hardening, DNS stuff etc and i m extremely satisifed with it.
Thanks for reading.
Sam
-
12-22-2006, 06:26 PM #11Web Hosting Evangelist
- Join Date
- Mar 2005
- Posts
- 520
Originally Posted by marisc
I m not challenging anybody's experience and you have no right to challenge mine as well coz u dont know anything about it.
PSM has satisfied clients and that was the only reason i went with them and i still agree to that to some extent.
I have full right to post my experiences here until i m breaking any rules. I m not gonna flame here, i said what i wanted to say
-
12-22-2006, 06:32 PM #12Disabled
- Join Date
- Aug 2006
- Location
- London
- Posts
- 651
Originally Posted by crystalz
-
12-22-2006, 07:05 PM #13Web Hosting Master
- Join Date
- Jul 2005
- Location
- New Jersey, US
- Posts
- 1,597
Originally Posted by crystalzOriginally Posted by danserv
But please keep in mind that our technicians do not handle sales inquiries, so sales response times are absolutely no indication of our technical support server management service. As pointed out, our "Sales" response times are not that fast currently, but our technical support server management service is excellent.
Thanks to everyone for their compliments and feedback, and Happy Holidays to all!
Regards,
EthanPlatinumServerManagement (also known as PSM)
The OLDEST and LARGEST and MOST TRUSTED server management provider in the USA, with 15+ employees and growing!
Providing quality support for OVER 21 years! Currently supporting over 3,000+ servers monthly!
www.PlatinumServerManagement.com Proud member of the NJ BBB & Chamber of Commerce & Authorized cPanel Partner.
-
12-23-2006, 07:58 AM #14Junior Guru
- Join Date
- Apr 2006
- Location
- MA
- Posts
- 193
Originally Posted by serioussam
I suggest everyone go with them.
-
12-23-2006, 04:04 PM #15WHT Addict
- Join Date
- Apr 2006
- Posts
- 113
Originally Posted by ServerManagement
-
12-23-2006, 06:13 PM #16Web Hosting Master
- Join Date
- Jul 2005
- Location
- New Jersey, US
- Posts
- 1,597
Originally Posted by crystalz
Thanks,
EthanPlatinumServerManagement (also known as PSM)
The OLDEST and LARGEST and MOST TRUSTED server management provider in the USA, with 15+ employees and growing!
Providing quality support for OVER 21 years! Currently supporting over 3,000+ servers monthly!
www.PlatinumServerManagement.com Proud member of the NJ BBB & Chamber of Commerce & Authorized cPanel Partner.
-
12-23-2006, 06:23 PM #17Too smart for her own good.
- Join Date
- Feb 2004
- Location
- Your Screen
- Posts
- 3,999
Just another thumbs-up from here for PSM. Ethan and his team have helped my company tremendously over the last 2 years. They offer services that we just don't get into, and "outsourcing" for that service at such an affordable price makes it a worthwhile investment.
I also appreciate how friendly and personally supportive the folks at PSM are. I don't know if they even realize how much their tone or approach means to me at the other end, but there have been some stressful evenings where they've really helped me take a deep breath because they were quick, friendly and reassuring. Sometimes it's just good to know somebody out there has got your back, you know???
I should point out that PSM's MySQL optimization service is only for a specific kind of server use, what they deem to be "typical." If I had to hazard a guess, Sam, it is that the work they do does not help in your particular kind of usage. They don't say it will help everyone, in fact they are clear that it won't help everyone. In that case you did the right thing by working with someone else who specializes in MySQL optimization for your kind of use. This is just an example of how one size does not always fit all. They do a great service for the majority of clients, but there are a few that won't be a perfect fit ... and that's okay.
BaileyLet's Connect on Twitter! @thatsmsgeek2u || Fighting mediocrity one thread at a time.
-
01-01-2007, 02:58 AM #18WHT Addict
- Join Date
- Apr 2006
- Posts
- 113
Yes, such specialized optimizations should be done by those who specializes in such services. PSM can do general optimization anyway. With whom would you go for such custom MySQL optimization ? Rack911 maybe ?
-
01-01-2007, 11:03 AM #19Web Hosting Evangelist
- Join Date
- Jun 2004
- Posts
- 525
System Administrator
-
01-02-2007, 09:34 AM #20WHT Addict
- Join Date
- Dec 2006
- Posts
- 131
Will be signing up with PSM soon, I keep hearing great feedback about them and I don't know what I'm doing with my server, I've got it set up and running, but the more in depth stuff I'm totally lost. Can't wait to sign up with them and see how great PSM is.
-
01-02-2007, 10:03 AM #21Web Hosting Guru
- Join Date
- Mar 2004
- Posts
- 269
Great support and response times. I've been with them a few months now.