Around 3 months ago, my friend who is currently a youth pastor at a local church, asked me to help him get a website up and running for a DJ Group. I agreed to help him out. What he needed was a flash website integrated with a CMS. As at the time I was to busy to help him out, I put a ad on these forums. I received a lot of responses, but all were off budget until MostarDesigns contacted me. We agreed on a 50% down and the rest when the job is finished. So, I had my friend pay him $90 to start the job. After two weeks, we got a sketch or a gif of what it would look like. We gave it the go ahead and he never responded. After a month of daily emails we got one email back from him saying that he was gone because of Ramadan. We understood, and asked him to finished the job in a week. He said he would have it. It has been 2 months since that email and we have no received word from him. I sent him a PM (Username Mostar designs) and every time I send him one, he never responds. But I see that he has logged in. His name is Zlatko and he supposedly lives in Pakistan. Some people have good relations with him, but he hasn't responded.
This is bent on getting the job done, not hurting his rep. If I get a finished product out of him after this, then so be it. I really don't want my friend losing his $90, as he is not very rich.
PayPal's complaint policy does not apply to intangible (virtual) items.
I hate to say it, but unless the mod's here can provide you with more information, I think you should cut it loose and try something else. Unfortunately, seeing as you've stated he lives in Pakistan, the chances of you getting the money back by using legal methods is slim to none.
I'm sorry to hear that you've been shafted, unfortunately, that happens a lot of the time now in the design community (both on the buyer and seller's parts), which is the reason I've shifted to strictly local work.
Next time you order a virtual good or pay with something via paypal, request that when finished, it be shipped to you on CD.
That way, paypal complains would actually hold.
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Next time don't request from a designer who lives in Pakistan, somebody local is always a better bet.
Not necessarily. I've been in this business a long time, and in that time I've met just as many capable off-shore designers/developers as I have locally. Likewise, I've met just as many deadbeats locally as I have off-shore.
However, when it comes to getting your money back, staying local is much safer, as you have (especially with large amounts) a much greater chance at getting your money back than you do with people from another country.
Never pay someone half at the start if you don't know them. Only people you've either worked with before or got recommended by someone you know well.
I hear these stories too often.
I disagree with you, many companies and designers require a deposit before begin for security reason. To ensure client stays with company/designer. That's what I do require a deposit.. This is learn lesson.
Clients can be tricky without pay deposit such as leave designer while they worked on project which wasted time. I understand client wants to see work before pay but about 20% accept without deposit which is wrong.
azn, sorry to hear about that. Do you have his personal info? Next time try give a contract to designer and send the fax for signed.
Yes I do have the guy's email and name. Thanks for your help, but I don't need to put this guy's rep down, but to get the job finished. On his website, mostardesigns.com, he has already put the website that he designed for us as his work. dluxent.com
WHM Account: mostardesigns
Zlatko Lakisic [email protected] (email and msn)
If someone can help me out like a mod, that would be great.
The designer should have provided you with a contract that you both signed and agreed upon. I suggest in the future you do business with someone more reputable and avoid selecting a designer strictly on a low-ball quote. 50% down is common practice in the design world. Typically it gives the designer some security in case the client decides to bail. The designer should issue a refund minus the time for creating the concept work. As with anything, you get what you pay for.
I hope this will not sound too harsh, but c'mon, what did you expect for $180. If you need some work done, you need to pay the price for it. Flash + CMS website for $180 ??? You were gullible and you paid for it. The lesson you got is worth the price you paid. I hope next time you will look for reputable company and pay the price they ask rather then hoping for miracle. Miracles do happen, but I would not count of it.