Failure to receive maintenance outage info from SoftLayer
At my 'regular' job we have a server at SoftLayer. It's been there for about 3 months with no real problems except the same entire network outages that they experienced about 3 months ago.
Recently SoftLayer had a maintenance window for our server from 5am to 8am this morning. The purpose of this was to reroute power so the server was physically shutdown, powered off, the power cable moved and then the server was brought back online. No big deal really, except for we never got a notice.
They state the notice was sent at 1:30 CST on December 14th but after going back and checking email we never got it. We have an automated email regarding billing that was received on the 15th and something before that on say the 6th, but nothing at all on the 14th. The total downtime was something like 30 minutes which in the grand scheme of things - so long as it was planned and we were notified and able to notify our customers is no big deal. We're the type of place that places customer communication and satisfaction first, so a 30 minute outage without us knowing about it or notifying our customers kind of looks odd.
I'm just wondering if anyone else has experienced anything of the same nature. SoftLayer has been working with us to try to figure out why we didn't get notified and I'm hopeful that it won't happen in the future.
When I was with SoftLayer several months ago they had alot of unplanned outages and a lot of planned maintenance but I don't remember them not notifying me about it.
I moved away from SoftLayer because they are obviously not the datacenter to go with if you're looking for a stable place to host and not have to worry about downtime.
I would disagree. Yes, they had a couple network issues that caused problems one from a large inbound DDOS attack. Other than that, they have proven to be very reliable.
Three of our servers were affected by the power maintenance this morning. The maintenance is to install APC remote reboot switches to provide everybody with an additional way of rebooting servers in the event IPMI reboot doesn't work. From my understanding these power strips also allow the datacenter techs to monitor for power fluctuations to take preventative maintenance.
There was an open ticket notifying us of the maintenance several days ago, so we were notified.