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  1. #1
    Join Date
    Apr 2006
    Location
    Mandaluyong, Philippines
    Posts
    316

    All in one billing + simple support?

    Hello to all,

    I'm in the process of finishing up offerings and the site for a new company I'm launching next year.

    I've done some research on WHT and I found one of the biggest gripes people have is needing to go to one place for support, another for billing, then having multiple logins for other things such as remote reboot or other features.

    I don't want to annoy my customers to be, so I hope to find a solution that offers simple billing / products / options as well as a basic support system. Source availability after purchase would be great, or something open source.

    I need to tie this in with my Xen VPS offerings to give folks remote console / reboot / management for their VM's, as well as our APC system so dedicated server customers can also have a central place to get stuff done.

    My goal is one login lets clients manage billing, order upgrades or services, access support and reboot. I'd also like to tie in their mrtg and even Munin graphs from their servers with a plugin I wrote .. so you see the need for source availability.

    At the same time, my goal is to launch a small DC, not write a portal

    Can anyone point me in the direction of something that I could use as a building block, or something with source availability I could purchase?

    Many thanks in advance. I've spent about 40 frustrating hours on hotscripts and similar sites trying to find a good starting point with little success. The closest I can come (believe it or not) is WHMSubs.

    Best,
    -Tim

  2. #2
    Join Date
    Jul 2006
    Posts
    1,078
    WHMCS is an ideal billing system as it has all the features built into it including a support centre which can also be intergrated into stardevelop livehelp which is a great program also

  3. #3
    Join Date
    Jan 2004
    Posts
    1,014
    Quote Originally Posted by Linuxtechie
    WHMCS is an ideal billing system as it has all the features built into it including a support centre which can also be intergrated into stardevelop livehelp which is a great program also
    WHMCS would be perfect for you except that a majority of its source in encrypted. The client area uses smarty, so you can modify those templates to change the look and even add some functionality using custom smarty plugins or such. Ive added functionality to the admin area by working directly with the database, but unfortunately the actual source of the admin area is entirely encoded.

  4. #4
    Join Date
    Jul 2003
    Location
    Earth
    Posts
    1,692
    Quote Originally Posted by tinkertim
    I hope to find a solution that offers simple billing / products / options as well as a basic support system.
    You will find those features in ClientExec: www.clientexec.com

    Regards.
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  5. #5
    Join Date
    Sep 2002
    Location
    Top Secret
    Posts
    11,687
    WHMCS would be perfect for you except that a majority of its source in encrypted.
    You won't find ANYTHING that's not encrypted any more. There are too many ways to null out open source licensing checks, etc. Even modernbill went from major unencryption to major ENCRYPTION in v4-5 .

    WHMCS is the best out there for what you need though. It's easy to setup and use, VERY easily supported, incredibly easy to manipulate to do what you want (customize, etc), and all around a great product.
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  6. #6
    yeah i heard clientexec is pretty good...

  7. #7
    Modern Bill......... we are currently running ver. 4, but we are testing ver 5 now
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  8. #8
    Join Date
    Sep 2005
    Location
    Albany, NY
    Posts
    3,795
    You may want to look at Ubersmith here. It's more expensive but it does provide everything you listed (including remote reboot I believe in the new DE version).
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  9. #9
    whmcs is great for billing and has a good support center

  10. #10
    Join Date
    Dec 2006
    Posts
    34

  11. #11
    Join Date
    Oct 2005
    Posts
    890
    Both Clientexec and WHMCS are good, but the support from WHMCS is outstanding.

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